Customer requests access to their personal information 104-01010010
Expand allCovering letter example
This is an example of the covering letter for release of documents for informal release.
Dear [customer/third-party name], - Note: third-party not applicable to any TFN request
I refer to your request [/(if applicable) on behalf of [customer name]] dated [insert date of request] and received by Services Australia (the agency) on [insert date received], for access to documents relating to [program area or brief description].
You have requested access to copies of:
[Insert details of requested documents]
The agency holds the following document/s relevant to your request:
- [Description of document/s]
Please find attached a copy of the requested documents. (If applicable) The names of staff names, personal logon identification numbers, and direct contact details have been removed.
The requested information has been released in line with the agency’s administrative access arrangements and the details of your request have been noted on your/the customer’s agency record.
If you have any further enquiries about the documents, please contact [add appropriate contact information]:
(If applicable) Please note: The password to enable you to access the call recordings contained in the enclosed CD will be sent to you separately.
(If applicable) The enclosed CD is password encrypted to protect your privacy and to access the call recordings you will need to enter the password provided in the agency’s letter of [date of letter]. Please note that you do not have permission to release the contents of the call recordings to any other parties.