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Level 1 - Manage complaints and feedback 104-02020000

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Add the course number to the Search field in the Learning Portal (LMS) in ESSentials:

  • SAU00391 - Feedback fundamentals
  • SAU00392 - Recording and managing feedback
  • SAU00393 - When and how to escalate a complaint

Virtual training packages

Virtual classroom training for staff in service delivery areas on how to manage complaints and feedback and use the Customer Feedback Tool.

Customer complaints and feedback management