Level 2 complaints 104-02040000
Expand allContact for Level 2 complaints management processes
This table contains information about where to locate direct links to mailboxes and contact details for business teams referred to in the Level 2 complaints management procedures for Child Support, Centrelink and Medicare.
| Contact | Location of contact details |
| Technical Support Line | Technical Support Line |
| Child Support Complaints Team | Complaints |
| Internal Fraud | Health programmes fraud |
| Complaints | Complaints |
| Complaints Integration Team | see Level 2 Complaints Team - report systemic issues in Complaints |
| Call Recording Team | Child Support - National New Customers and Mainstream Services (NCMS) - Call Recording team |
| Centrelink Complaints and Feedback Team | Complaints |
| Internal Fraud Team | Internal Fraud team |
| Gender Guidelines Team | |
| Market and Social Research Team | Market and Social Research |
| Media Team | Media |
| Medicare Complaints Team | Complaints |
Intranet links
Tell us what you think
Customer complaints and feedback management
Services Australia Code of Conduct manual
Services Australia Writing Style Guide
Services Australia Incarcerated Customer Services Team and Zone contacts
Escalation Coordination team
Freedom of Information
Forms and Letters Feedback
Media protocols
Parliamentary Systems Development Branch (Parliamentary Document Management System (PDMS))
Plain English Guidelines
Preferred terms for Services Australia
Prison Servicing
Simplify and Reduce Letters Project
Voluntary Indigenous Identification
Report a privacy incident - Privacy Incident Notification form
External websites
Commonwealth Ombudsman - Contact details
Commonwealth Ombudsman - Making a Complaint
Department of Social Services - Feedback, Compliments, Complaints and Enquiries
G.R.O.W. model