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Level 2 complaints - Ombudsman, Ministerial, MP, Media and executive correspondence (CLK)(MED) 104-02040030

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Add the course number to the Search field in the Learning Portal (LMS) in ESSentials:

  • POR00352 - Managing Escalated Complaints
  • MPL00195 - MCF Creating Customer Feedback Records

Virtual training packages

Virtual classroom training for staff in service delivery areas on how to manage complaints and feedback and use the Customer Feedback Tool.

Complaints and Feedback training

Customer Aggression training

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