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A person wants to access non-personal information 104-04020000

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This document outlines how to help a person access non-personal information or documents held by Services Australia. This is information about the agency, payments and services it delivers.

Information Publication Scheme (IPS)

Under the IPS, the agency is required to publish a range of information on its website, including:

  • IPS Plan
  • who we are - for example, organisation structure, statutory appointments
  • what we do - for example, payments and services we deliver, service commitments, priorities and key strategies, legislation administered, policy consultation, government initiatives
  • publications and resources - for example, annual reports, budget, finance, facts and figures, reports and responses to parliament
  • Freedom of Information (FOI) Disclosure Log (documents released under FOI since 2010)

Freedom of Information (FOI) requests

To request access to non-personal information not published under the IPS, a request must be made in writing. These must be forwarded to the FOI Team.

If a person makes an FOI request, the FOI Team must:

  • acknowledge the request within 14 days of receipt within the agency
  • notify the applicant of a decision on access to the documents within 30 days. This can be extended in certain circumstances (the FOI Team will contact the applicant about any extension of time).

The Resources page contains links to relevant information on the Services Australia website.

Requests lodged under the Freedom of Information