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Disclosing personal information and CCTV to police and State and Territory agencies 104-04060030

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For staff delegated to release customer information only.

This document outlines how to disclose information to police and State and Territory agencies.

Disclosing personal information to police

Services Australia gets requests for personal information from police agencies relating to investigations. Liaison points with law enforcement agencies have been set up:

All requests for personal information:

  • come through 1 central point within that agency, and
  • are received by the Information Release Team

Queensland Police is an exception to this rule.

If an officer asks for personal information and they are not from the Queensland Police, they are told to contact the assigned point of contact in their agency.

If an officer from the Queensland Police requests personal information they are referred to the public interest team in the Information Release Section.

For more details, contact the public interest team in the Information Release Section.

For release of non-customer information consult with the Privacy Team.

Disclosing information to State and Territory agencies

Services Australia gets requests from various State and Territory agencies. This can include:

  • Coroner’s Courts
  • Public Guardians
  • State Trustees
  • Medical boards
  • Regulatory agencies

For more details see Disclosing information to child protection agencies.

Legislation and delegation

Different legislation and guidelines govern the release of personal information for the Medicare, Centrelink and Child Support programmes. A rule that applies for 1 programme may not apply for another. These help a delegated officer decide if it is appropriate to disclose personal information to an agency or authority.

The delegations determine:

  • who can release information, and
  • in what circumstances

To check if it is appropriate to disclose information, ensure the proper officer holds delegation to release. Resources has a link to the Program Delegations and Authorisations Register intranet page.

For formal advice on whether an officer holds delegation to release personal information, contact the Privacy Team of the Privacy and Programme Advice Branch.

The Information Release Team can assist with disclosure. They do not give legal advice about delegations.

The Resources page contains links to the Information Release Section intranet page, the Privacy intranet homepage and the Delegations intranet page. There are links to contact details and forms.

Disclosing information to child protection agencies

Disclosing information to third parties