Administration of Restricted Access 104-06020000

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This document outlines the processes that the National Restricted Access Team (NRAT) and Restricted Access Manager undertake to manage a Restricted Access customer and their record.

Authorised officers for Restricted Access

Each Restricted Access customer will have one Restricted Access Manager and at least one and up to three Restricted Access Officers in the National Restricted Access Team (NRAT) or at their home service centre authorised to access their customer record.

The NRAT or Restricted Access Manager may approve temporary access for a period of up to 7 days to specialist staff who need access for specific purposes, for example, Authorised Review Officers (ARO), Compensation, Debt Recovery, Business Integrity Service Officers and Claims staff. Each Restricted Access customer can have a maximum of one Temporary Officer at any time. A Temporary Officer is located within the agency.

Restricted Access customer changes address

Where a Restricted Access customer is managed by their local service centre and moves to another address that is not within the current service centre boundary, a change of contacts is required. The Process page outlines how to process the move.

If the customer is temporarily moving interstate, a change of contacts is not required. The customer can continue with their existing Restricted Access arrangements. If required, the Restricted Access Manager can add a Temporary Officer to the record to assist the customer at their nearest service centre if required. Note: this Temporary Officer assistance can only be for a maximum of 7 days.

The Resources page contains a link to the National Restricted Access page, which has relevant information for Restricted Access.

Related links

Restricted Access and eligibility

Support, maintenance and FAQs for Restricted Access