Managed Service Plan (MSP) - Implementing 104-07050030

MSP SMS

Centrelink letters online and Electronic Messaging

SMS/Email Search (SMEM) screen

Customer Aggression- Managed Service Plan (MSP), letter and SMS decision makers

MSP letter guidelines

Letters subsite - General Correspondence - see 'Guide to customer aggression templates'

Intranet links

Customer Aggression Home

OMC/PSSO contact cards, Ordering business cards, employee contact cards, name badges and desk plates

Contact details

Customer Aggression Prevention Team (CAPT)

Face to Face Service Delivery Support Team (FTF SDST)