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Child Support authorised agent 104-17082201

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Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

This document outlines the processes for managing representatives with legal authority to act as an authorised agent for Child Support customers.

What is a Child Support authorised agent?

A person may have a legal authority to act on a child support parent or carer's behalf and make decisions as if they are the parent or carer.

A person who has been authorised in this way is referred to as the parent or carer's authorised agent. Common examples are power of attorney or guardianship orders. A representative who is an authorised agent is limited in what they can do for the parent or carer by any limitations set out in the authorising document. Where the document covers child support matters, the agent is taken to be the parent or carer in their dealings with Child Support. This means that their advice and decisions are taken to be those of the parent or carer.

This document sets out the process for a parent or carer or their agent to provide evidence of this arrangement, authorising Child Support to deal with the agent on behalf of the parent or carer. This is a form of express authority and is usually (but not always) done because the parent or carer is unable to manage their own affairs.

See Child Support representative with ordinary authority for more information about representatives who have ordinary authority.

The References page contains a link to Child Support Services, Delegations and Authorisations.

The Resources page contains a link to Child Support representative authority form.

Authenticating a Child Support customer

Child Support representative with ordinary authority

Customer requests access to their personal information

Accepting information from and disclosing information to power of attorney

Customer representative Cuba Process Help

Customer Representative Window Help