Organisation wants to become a Group Payment organisation 104-24092617

An organisation contacts Services Australia asking to commence participation in the Group Payment Scheme for the residents in its care or customers whose financial affairs they manage.

If the organisation:

• has not contacted National Business Gateway(NBG) direct them to National Business Gateway
• has contacted NBG – Service Officer can give details verbally to the organisation as outlined in Background under conditions and obligations for organisations. Make sure the organisation is aware that they are required to have a minimum of 10 customers on a pension system payment (usually Age Pension or Disability Support Pension) in its care at all times to have their payments paid by this method. Send the organisation a copy of the Group Payment Scheme factsheet – see Resources
• confirms they have a minimum of 10 pensioners, get the following details and email this to the Nominee Program Team:
• contact person’s full name, contact number and email address
• name and ABN of the organisation
• type of organisation and how many sites (such as aged care homes) the organisation manages
• advises they have less than 10 pensioners required for Group Payment Scheme. Tell the organisation there is the option of being payment nominee for the customers. As payment nominee, each customer’s pension is paid to the organisation’s bank account individually and the payment reference contains the customer’s CRN for identification. They will not receive a report as organisations do with Group Payments. Tell the organisation to submit an Authorising a person or organisation to enquire or act on your behalf form (SS313)

To view the actions the Nominee Program will take, go to Step 2.

If customer/organisation provides the following completed forms, go to Step 3:

• 'Send my payment to an institution - Group Payment' (SS270) form, or
• 'Authorising a person or organisation to enquire or act on your behalf' (SS313) form

The Nominee Program will undertake the following actions:

• Email a Service Level Agreement (SLA) for completion to the organisation
• When the SLA has been returned, have it signed by the delegated officer
• Scan the signed form and email back to the organisation. Request the organisation’s bank account and contact details
• Create a new Group Payment organisation record with service reason TPP (Third Party Payments) for the organisation and upload the SLA to the record
• Contact the Payments Helpdesk to create a new 3 character group payment code in RDF with bank account details and to link this to the TPP CRN
• Give the information to the organisation when the action has been completed
• Staff from the organisation must create a Provider Digital Access (PRODA) and link it to Business Hub to access the group payment schedules

When the organisation is approved for group payments and provides the completed SS270 and SS313 forms, process the returned forms.

For processing details for SS270, see Group payment schedules and payments to organisations.

For processing details for SS313, see Adding or rejecting a nominee request.