Employment Services Provider reports job seeker commenced employment but income not declared 110-08030000

When a provider places a job seeker in employment or becomes aware of a job seeker finding their own employment, an electronic transaction is created and transmitted to Services Australia. An alert within the Earnings and Reporting Workflow or a DOC recorded from self-managed service reporting will notify the Service Officer that a job placement has occurred and the job seeker has not recorded any employment income or hours worked on their Reporting Statement. Service Officers are able to view the information regarding job referral and placement recorded by the Employment Service Providers within the Department of Employment and Workplace Relations system.

For job seekers who are regular reporters with a report due, an alert will appear in the Earnings and Reporting Workflow if the job commencement date is within the previous 14 days. If the commencement of employment is more than 14 days in the past or a future date, no alert will be created and no action is required. When the alert is presented the Service Officer is required to discuss the job placement with the job seeker. The report cannot be finalised until a valid outcome reason is recorded. If the job seeker reports online, a DOC will be recorded and the job seeker advised to contact Services Australia before payment is processed to discuss employment. If the job seeker reports via phone self service a DOC will be recorded and they will be put through to Smart Centre Call.

For job seekers who are notification reporters or variable reporters who do not have a report due, an Urgent Issue will appear to advise the Service Officer that they must have a discussion with the job seeker about the job placement at their next contact.

If such job seekers are contacting to declare employment income or hours worked, instead of selecting the Urgent Issue, Service Officer should record the details via the workflow as this action will finalise the Issue.

Where job seekers lodge or report their Reporting Statement via self-managed service channels (online account, Express Plus application or phone), fax or mail and do not declare employment income or hours, they are presented with a dynamic question set. This will determine if contact with the agency is required or if payment can be stimulated. If payment is not stimulated the job seeker will be required to have a discussion with a Service Officer and/or the provider where possible before payment is stimulated.

The Service Officer must record the outcome of the discussion on the system. There are five available options:

• Customer will now declare income from employment: This is likely to occur where a job seeker may not have realised that income from employment needs to be declared in the fortnight it was paid
• Earnings previously declared: This is to be used when a job seeker indicates that they have declared paid income from the employer in a previous fortnight and this has been confirmed
• Job commencement date is in the future: The job seeker indicates that the start date of a job placement is in the future. Alerts will appear for the next three reporting periods if no employment income or hours are declared
• Information is incorrect or the job did not eventuate: This needs to be confirmed with the provider or the job seeker’s employer where permission has been given by the job seeker
• Further discussion required with Employment Services Provider or employer: This option is only to be used in the instances where neither the provider or the employer can be contacted to confirm the information as provided by the job seeker or the job seeker has lodged their form by fax or mail and cannot be contacted

Job seekers with compulsory participation/ mutual obligation requirements on the following payments who report fortnightly, or are variable statement or notification reporters are affected. The payments this applies to are:

• JobSeeker Payment (JSP)
• Parenting Payment (PP) Single
• Youth Allowance (YA)
• Special Benefit (SpB)
• Disability Support Pension (DSP)