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Notification provisions for Family Tax Benefit (FTB) and Child Care Subsidy (CCS) 110-08040020

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This document outlines the notification provisions for Family Tax Benefit and Child Care Subsidy (CCS)

Notification provisions

The notification provisions relate to the period of time a customer has to notify Services Australia of a change in their circumstances and be considered to have notified in time. This period of time is called the notification period.

The notification provisions for Family Tax Benefit and CCS are as follows:

  • Customers in receipt of CCS must notify Services Australia as soon as possible of any change of circumstances which may affect their eligibility for CCS or their amount of entitlement
  • Customers receiving Family Tax Benefit by instalments must notify Services Australia as soon as possible of any change in circumstances that would reduce their entitlement or affect their eligibility for Family Tax Benefit.
  • In the case of a change of address, when accommodation details are updated the date used should be the date the customer moved (date of event). If the customer's rate of rent assistance decreases, a debt should be raised straight away as only income related debts are left until reconciliation.
  • All customers have their Family Tax Benefit reconciled at the end of the financial year and customers who do not notify of any changes of circumstances will have to pay back any amounts to which they were not entitled.

Date of effect

The date of effect should always be the date of event for non-income related changes.

In the event that a customer's Family Tax Benefit instalments are restored after being cancelled and Family Tax Benefit is paid retrospectively from date last paid, the customer's rate of Family Tax Benefit for the retrospective period would be based on the previous income estimate. This is the case even if at point of client contact, the client provides a new estimate that may be relative to the retrospective period. The new estimate must be taken from date of notification.

Rate of Family Tax Benefit (FTB)

Changes in circumstances and date of effect for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)