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Debt identification 107-02010000

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This document outlines information about identifying overpayments and deciding whether they are legally recoverable.

Identifying and referring debts to Debt Raising Team

Expand table

Item

Description

1

Automatically generated debts

If a reassessment or review activity has automatically generated a debt shell, Debt staff will investigate.

See Types of Centrelink debts and how they are generated.

2

Role of non-Debt staff in identifying debts

Some debts are identified manually.

If a potential debt is identified and a debt shell does not automatically generate, use:

  • the Debt Raising ACTion DOC Request Fast Note to refer these cases to XWA
  • Fast Note - select Auto Text, use Debts > Debt Raising > Debt Raising ACTion DOC Request

Include the following details in the DOC:

  • a full summary of the circumstances
  • the activity AMR number (if applicable)
  • the date/reference of any scanned documents