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Debt identification 107-02010000

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This document outlines information about identifying overpayments and deciding whether they are legally recoverable.

Identifying and referring debts to Debt Raising Team

Expand table

Item

Description

1

Automatically generated debts

If a reassessment or review activity has automatically generated a debt shell, Debt staff will investigate.

See Types of Centrelink debts and how they are generated.

2

Role of non-Debt staff in identifying debts

Some debts are identified manually.

If a potential debt is identified and a debt shell does not automatically generate, a manual debt shell will need to be created. Add a Fast Note to refer the record to the correct debt raising team, see the Resources page in Debt ownership for referral details.

Include these details in the Fast Note:

  • a full summary of the circumstances, including the reason the debt should be raised
  • the activity AMR number (if applicable)
  • the date/reference of any scanned documents

Finalise any related activities on the Activity List (AL) screen.