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Inter-environment transfer of debts 107-02050020

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This document outlines when a customer notifies a change of address and an inter-environment transfer of a debt is required.

On this page:

Inter-environment transfer of debt

Transferring the debt

Inter-environment transfer of debt

Table 1

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Step

Action

1

Transfer of address to the new environment

Do not transfer a record to a new environment unless the customer has confirmed the new address.

Has the customer's home address changed to a new environment?

2

Is the change permanent?

Do not transfer records to another environment for postal or temporary addresses. When temporarily away from their home address (in prison or studying) their record should remain in the environment of their home address.

Record the details on a DOC.

Procedure ends here.

3

Check the Inter-Environment Change of Address Log Information (ITLG) screen

Is the record scheduled for an inter-environment transfer?

4

Record has been scheduled for longer than one day

Check the Edit List (ITED) screen to confirm that all edits have been cleared:

  • if all edits appear to have cleared, access MySupport
  • complete or finalise all activities in the losing and gaining environment before starting an inter-environment transfer

5

Check transfer

Ensure the customer's record is displaying in the environment that it is transferring to.

6

Update User Profile (UP) in the gaining environment

The system requires the user to be updated to an office code in the gaining environment. Staff are to update their user profile:

  • in Nxt field, key UP

Transferring the debt

Table 2

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Step

Action

1

Begin transfer

To start the transfer:

  • in the Nxt field, key ITST
  • press [Enter]

2

Start Inter-Environment Transfer (ITST) screen will display

On the ITST screen:

  • complete these fields:
    • Transfer CRN
    • Losing Environment, and
    • Keyword
  • press [Enter]
  • update all the Benefit Region (Bft Region) fields with correct gaining office codes and press [Enter] twice
  • when the Document List (DL) screen displays > [Enter]
  • update Address Details (AD) screen if necessary > [Enter]
  • when the Payment Destination Summary (PAS) screen displays, update if necessary > [Enter]
  • in the Are updates in losing environment complete? Field, key Y > [Enter]

3

Edit List (ITED) screen for the losing environment

When the Edit List (ITED) screen for the losing environment displays, press [Enter].

If there is a code in the MsgNum field starting with E, the transfer will schedule but will not complete. Key S in the MsgNum field for an explanation.

4

Edit List (ITED) screen for the gaining environment

On the ITED screen:

  • in the Schedule Transfer field, key Y > [Enter]

If there is a code in the MsgNum field beginning with E, the transfer will schedule but will not complete. Key 'S' in the MsgNum field for an explanation.

5

Transfer Main Menu (ITMM) screen

When the ITMM screen displays, press [Enter]

The transfer is now scheduled.

If the User Profile (UP) screen was changed at Table 1 > Step 6, update the profile to the correct region.