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Using the MultiCal debt calculator 107-03020030

This document outlines how Service Officers can access and use MultiCal to calculate Centrelink entitlements, other than ABSTUDY, Family Tax Benefit (FTB) and Farm Household Allowance (FHA).

Using the MultiCal debt calculator

Step	Action
1	Determining if MultiCal is needed + Read more ... Use the following checks to determine if a MultiCal is needed: Limiting Date (LMTD) screen (in each system) or NSS General Information (NGI), Pensions General Information (PNGI) or PP General Information (PGGI) screens for limiting dates relevant to the period If payment is cancelled or suspended AR screen has a before the limiting date (BLD) line If customer cancels or suspends within the activity No debt on AR screen where one is expected Larger debt result than expected - historical rejection/cancellation of payment Debt start/end dates outside the earnings update If the outcome is not correct, the debt may need to be calculated using MultiCal.
2	Printing a MultiCal debt calculation + Read more ... Print the MultiCal debt calculation by selecting Print Case from the Multical File menu. A list of available parts of the calculation is presented. By default they are all selected. Unselect parts that do not need to be printed and select OK to proceed.
3	Access to a multi-function device (MFD) + Read more ... Is an MFD available? Yes, go to Step 4 No, go to Step 5
4	Scan MultiCal debt calculation to customer record using MFD + Read more ... Scan the MultiCal debt calculation to the customer’s record. To prevent the unnecessary creation of work items, when scanning MultiCal document/s, select Scan to Store. Procedure ends here.
5	Upload MultiCal debt calculation to the customer record in Customer First using Document Tools + Read more ... Scan the MultiCal debt calculation using either Email or Scan to folder and save to the H: drive. In Customer First, use Upload Document in Document Tools. To prevent the unnecessary creation of work items when uploading MultiCal document/s, in the Hand Off for Further Action field, select No. File size: if the MultiCal debt calculation exceeds 5MB, reduce the file size by selecting Advanced Settings: Colour scanning: Gray Scale Image Enhancement: Off Original Type: Text Email Options (only relevant when scanning to email): Quality/ File Size: Lowest File Format: JPEG Immediately after uploading the MultiCal debt calculation to the customer record, the file must be deleted from any local storage such as shared folders, desktop or email. This meets requirements for storage of customer information outside a core Centrelink system. Check Document Tools in Customer First the following day to ensure the calculation has been uploaded to the record.