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Customer agrees to provide evidence |
Customer has agreed to provide evidence to support that they did not receive the payment of [insert amount] on [insert date DD/MM/YYYY].
Customer has been advised to contact their bank immediately to advise that they did not receive the funds or do not have access to the bank account and to provide the agency with suitable evidence that they did not receive benefit of the payment.
Customer will provide this information by [insert date DD/MM/YYYY].
Customer has been notified that if sufficient information is not provided by [insert due date DD/MM/YYYY] a debt may be raised on their record.
Q999 issued to customer regarding Request for information.
This verbal request for information has been given under [delete those not relevant to the payment type under review]:
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section 63, Social Security Admin Act 1999
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section 154, A New Tax System (Family Assistance) (Administration) Act 1999, or
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section 343, Student Assistance Act 1973
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Customer provides evidence |
Customer has provided evidence to support they did not receive the payment of [insert amount] on [insert date DD/MM/YYYY].
Details of evidence provided:
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[insert type of evidence]
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[insert details from the evidence]
Decision based on evidence [select the relevant text below]:
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Evidence provided supports the customer’s claim they did not receive the payment, therefore [Debt ID] has been Finalised No Debt
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Evidence provided does not support the customer’s claim they did not receive the payment. Further information has been requested, or
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Evidence provided does not support customer’s claim they did not receive the payment. The customer is not able to provide any further information, and the debt has been raised. Customer has been advised of further appeal rights.
QA of this decision has been completed by [insert QDO logon or Debt Level 2 Helpdesk].
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Customer does not provide evidence |
Customer was requested to provide supporting evidence on [insert date DD/MM/YYY of initial contact], however a review of the record indicates that this has not been provided.
Contact was attempted with customer on [insert date DD/MM/YYYY], however this was not successful.
The debt has now been raised.
If customer contacts regarding this debt, advise of evidence requirements, listed above, to review the debt and further appeal rights.
QA of this decision has been completed by [insert QDO logon or Debt Level 2 Helpdesk].
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