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Duplicate payments of family assistance payments 107-04080010

This document outlines debts raised because of duplicate payments. When a customer receives a payment twice for the same period this is a duplicate payment. The duplicate payment becomes a debt to the Commonwealth.

Identifying and processing a duplicate payment debt

Step	Action
1	The customer has received a payment which appears to be a duplicate payment Check the Payment Summary (PS) screen to see what period the payment covers. Check the Document List (DL) to see if a Stop Payment was actioned on the duplicate arrears. Does this payment cover a period that the customer has previously been paid? Yes, go to Step 2 No, the payment is not a duplicate payment. Procedure ends here
2	Checking the type of payment Is the duplicate payment an arrears payment or a payment owed to the customer? Yes, the payment is not a duplicate payment. Procedure ends here No, go to Step 3
3	The duplicate payment is a recoverable debt to the Commonwealth Is the debt to be raised using the Debt Action Script or Raise a Debt guided procedures? Yes, follow the prompts of the script or guided procedures to raise the debt. Procedure ends here No, see Create a new debt record manually on the Debt Management and Information System (DMIS). Record all details on a DOC. See Online Document Recording (ODR) for further details