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Safeguarding customer privacy when raising and recovering debts 107-05010050



Policy

Social Security Guide, 1.3.3, Privacy & Confidentiality

Family Assistance Guide, 1.4.2, Privacy & Confidentiality

Paid Parental Leave Guide, 7.1.2, Confidentiality

Legislation

Links to the Federal Register of Legislation site go to an 'All series' page. Select the 'Latest' version.

The Australian Privacy Principles (APPs) in the Privacy Act 1988

  • Privacy Principle 1 - Open and transparent management of personal information
  • Privacy Principle 2 - Anonymity and pseudonymity
  • Privacy Principle 3 - Collection of solicited personal information
  • Privacy Principle 4 - Dealing with unsolicited personal information
  • Privacy Principle 5 - Notification of the collection of personal information
  • Privacy Principle 6 - Use or disclosure of personal information
  • Privacy Principle 7 - Direct marketing
  • Privacy Principle 8 - Cross-border disclosure of personal information
  • Privacy Principle 9 - Adoption, use or disclosure of government related identifiers
  • Privacy Principle 10 - Quality of personal information
  • Privacy Principle 11 - Security of personal information
  • Privacy Principle 12 - Access to personal information
  • Privacy Principle 13 - Correction of personal information

Privacy in the Social Security (Administration) Act 1999

  • section 201, Operation of Division
  • section 202, Protection of personal information
  • section 203, unauthorised access to information
  • section 204, unauthorised use of protected information
  • section 205, soliciting disclosure of protected information
  • section 206, offering to supply protected information
  • section 207, Protection of certain documents etc., from production to court etc.
  • section 208, Disclosure of information by Secretary
  • section 209, Guidelines for exercise of Secretary's disclosure powers
  • section 210, Officer's declaration

Privacy in the Family Assistance (Administration) Act 1999

  • section 161, Operation of Division
  • section 162, Protection of personal information
  • section 163, Offence: unauthorised access to protected information
  • section 164, Offence: unauthorised use of protected information
  • section 165, Offence: soliciting disclosure of protected information
  • section 166, Offence: offering to supply protected information
  • section 167, Protection of certain documents etc.
  • section 168, Disclosure of information by Secretary
  • section 169, Guidelines for exercise of Secretary's disclosure powers
  • section 170, Officer's declaration

Privacy in the Paid Parental Leave Act 2010, Division 3, Confidentiality

Privacy in the Student Assistance Act 1973

  • section 351, Protection of personal information
  • section 352, Offence-unauthorised access to protected information
  • section 353, Offence-unauthorised use of protected information
  • section 354, Protection extends to court, tribunal etc. Proceedings
  • section 355, Secretary's certificate
  • section 356, Guidelines for exercise of Secretary's certificate power
  • section, 357 Offence-soliciting disclosure of protected information
  • section 358, Making untrue representations for purpose of soliciting disclosure of protected information
  • section 359, Offences-offering to supply protected information
  • section 360, Officer's oath or declaration
  • section 361, Freedom of Information Act not affected