Statement of Debt 107-05030030

Does the customer want a copy of the original advice notifying of the debt?

• Yes, send an Account Payable letter to the customer. Procedure ends here
• No, go to Step 2

If the customer is overseas, refer to Centrelink International Services.

In the customer's record, go to the Statement of Debt (OPSD) screen. The OPSD screen has 2 purposes:

• to manually produce a statement
• to display the dates covered by statements previously sent

Key the period to be covered:

• the date keyed in the Start Date field must be at least 1 month in the past
• any period in the past applicable for the debt can be keyed. Note: the period between the Start Date and End Date must not exceed 60 months
• if the:
• Start Date field is keyed, the End Date field will default to 'Statement start date' plus 6 months, if left blank
• End Date field is keyed, the Start Date field will default to 'Statement end date' minus 6 months, if left blank
• the date keyed in the End Date field must be less than, or equal to today's date
• there must be at least 1 month between the start date and the end date
• press [Enter]

The Statement of Debt will now issue. The system will create and display an activity on the AL screen, which will finalise overnight.

Record the details on a DOC.