Recovery from non-complying garnishee debtors 107-05090040

Use the Debt Recovery script when actioning a debt.

A garnishee notice is issued to either:

• a business or company/organisation name, or
• a business owner or partner (in a specific individual's name)

Does the business, company, owner or partner garnishee debtor have a Centrelink file?

• Yes, go to Step 4
• No, go to Step 3

See Search for existing and adding new records to the Income Security Integrated System (ISIS) for help.

Note: organisational Customer Reference Numbers (CRN) can be created. See Searching for and indexing private trusts and companies.

On the customer's file:

• go to the Debt List (OPDL) screen
• 'S'elect the relevant debt, and go to the Multiple Liability (OPML) screen
• complete the following fields:
• Co-Debtor CRN (this is either the newly created CRN or the garnishee debtor existing CRN)
• Liability
• Comments (key brief details about why the co-debtor is being recorded)
• press [Enter]

The mutual liability is restricted to the lesser of:

• the amount to be paid under the notice that they were able to pay, or
• the debt balance when the notice was given

Recovery from garnishee debtors can only be by garnishee, or legal action. For help, see:

• Civil procedures to recover Centrelink debts, and
• Garnishees

Continue cost effective recovery from the customer. Mutual liability owed by the garnishee debtor does not remove liability from the customer.

In Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows:

• Service Reason: DMN
• Review Reason: REV
• Due Date: 28 days from today's date
• Source: INT
• Date of Receipt: today's date
• Notes: 'Check for receipt of payment from garnishee debtor.'
• Keywords: RCVGARN
• Workgroup: leave blank
• Position: leave blank
• Transfer to Region: leave blank

The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action.

Record all details on a DOC.