Claiming Parenting Payment (PP) 007-01030100
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P24845 problem and workaround
The P24845 system issue may impact in the following scenarios.
- If a step parent is claiming Family Tax Benefit (FTB) that has been transferred to them from a biological parent, and the other biological parent also becomes entitled to receive FTB, for example their percentage of care increases to above 35%, and they make a claim
- If the biological parent transfers their FTB to a step parent and they later separate. Care details for the child will not be transferred correctly to Child Support if a past period care refresh is requested
- The care may transfer to the step parent's child support record (with incorrect child relationship details) causing inaccurate child support assessments and impacting multiple parties
As a result, if FTB is transferred out to partner ('TOP' is coded on the Child Override/Claim (CHOC) screen - from parent to step parent) and the customer is a Centrelink and Child Support mutual customer, these records are to be referred for investigation.
The workaround for P24845 must be re-applied to affected records every time care is reassessed (if the workaround has previously been applied).
See Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) for further information, including details of the workaround and recording of Display on Access (DOA) DOCs.
Q888 text - Inviting Principal Carers to claim Family Tax Benefit
You may be eligible for family assistance based on your circumstances.
To find out if you are eligible for other payments and services, please go to serviceaustralia.gov.au > Payment and Service Finder.