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Approved Care Organisations (ACO) 007-01060000

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This page includes generic information on Approved Care Organisations (ACO).

General information on ACOs

Table:

Item

Description

1

ACO contacts requesting information in relation to the status of their Approval application, or FTB claim + Read more ...

Tell the ACO their request will be referred on for further investigation and they will be contacted by a staff member within 2 business days to discuss.

Escalate the request to the ACO processing team.

2

ACO requests an ACO entitlement report + Read more ...

For ACO Smart Centre Processing only

  • To access the ACO Entitlement Report (ACORPT) screen, in Customer First, key ACORPT in ‘Nxt’
  • Enter the relevant date range in the ‘Date From:’ and ‘Date To’ fields
  • ‘S’elect ‘Continue’ to go to the ACO Entitlement Report Online (ACORPTO) screen
  • Key ‘Y’ in the ‘Print Report (Y/N)’ field
  • Key ‘CENTRAL’ in the ‘Printer Id’ field

Report will be sent via centralised printing.