Approved Care Organisations (ACO) 007-01060000

Tell the ACO their request will be referred on for further investigation and they will be contacted by a staff member within 2 business days to discuss.

Escalate the request to the ACO processing team via email.

Include the:

• Organisation Name:
• Organisation CRN (if known):
• Organisation Authorised Contact Name:
• Organisation Authorised Contact Phone Number:
• Organisation Authorised Contact email:
• Details of the enquiry:

For ACO Smart Centre Processing

• To access the ACO Entitlement Report (ACORPT) screen, in Customer First, key ACORPT in ‘Nxt’
• Enter the relevant date range in the Date From: and Date To: fields
• Select Continue to go to the ACO Entitlement Report Online (ACORPTO) screen
• Key ‘Y’ in the Print Report (Y/N) field
• Key [local printer ID] in the Printer Id: field. Report will be printed locally. Staff must collect the report from the local printer
• Scan the report via the printer and select Email icon on the printer
• Select keyboard icon and enter personal Services Australia email address
• Select OK then select Start. (This will then scan the document and send to Service Officer’s email)
• Report will be emailed to the Service Officer’s personal email as a PDF document
• ACO processing officer can now attach this to the email sent to the ACO. This email is to be sent from the positional mailbox. See the Resources page for a link to the approved email template
• Delete the personal email and place the hard copy in the secure bin to be destroyed.