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Approved Care Organisations (ACO) 007-01060000

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This page includes generic information on Approved Care Organisations (ACO).

General information on ACOs

Item

Description

1

ACO contacts requesting information in relation to the status of their Approval application, or FTB claim + Read more ...

Tell the ACO their request will be referred on for further investigation and they will be contacted by a staff member within 2 business days to discuss.

Escalate the request to the ACO processing team.

2

ACO requests an ACO entitlement report + Read more ...

For ACO Smart Centre Processing only

  • To access the ACO Entitlement Report (ACORPT) screen, in Customer First, key ACORPT in ‘Nxt’
  • Enter the relevant date range in the Date From: and Date To: fields
  • Select Continue to go to the ACO Entitlement Report Online (ACORPTO) screen
  • Key ‘Y’ in the Print Report (Y/N) field
  • Key [local printer ID] in the Printer Id: field. Report will be printed locally. Staff must collect the report from the local printer
  • Scan the report via the printer and select Email icon on the printer
  • Select keyboard icon and enter personal Services Australia email address
  • Select OK then select Start. (This will then scan the document and send to Service Officer’s email)
  • Report will be emailed to the Service Officer’s personal email as a PDF document
  • ACO processing officer can now attach this to the email sent to the ACO. This email is to be sent from the positional mailbox. See the Resources page for a link to the approved email template

Delete the personal email and place the hard copy in the secure bin to be destroyed.