Customer advises care arrangements for Family Tax Benefit (FTB) 007-02040010
Expand allExamples of evidence to support a care arrangement
Table 1
|
Evidence provided |
Outcome |
|
Court orders |
Court orders are a formal change in care. Care arrangements can be assessed with a court order as evidence. |
|
Formal letter from foster agency |
Formal letters from a child protection agency or foster care agency are a formal change in care. No further evidence is required to complete the change of care. Letters must be on letterhead, include the child’s name, the new carers name and the date the care placement started. |
|
Informal letter from foster agency |
Informal letters from a foster care agency can:
If the informal change in care is temporary (28 days or less and the child has not been forcibly removed), see Child leaves customer’s care/custody. |
|
Informal change in care and co-signed/not co-signed FA012 only (no additional evidence) |
Additional evidence is required to support the care arrangement and confirm there has been a change in care when:
Where evidence is not provided, the care decision should be rejected. |
|
Informal change in care and co-signed FA012 plus documentation provided |
Where the Service Officer is satisfied the evidence provided supports the change of care, the care decision can be made. If the Service Officer is unsure if a change of care has occurred, they can request further evidence. If Service Officers are still unable to confirm if a change of care has occurred after further evidence has been provided, the care decision should be rejected and clearly documented. |
|
Informal change and the losing carer advised verbally (no documentation) |
Additional evidence is required to support the care arrangement and confirm there has been a change in care when:
Where evidence is not provided, the care decision should be rejected. |
P24845 problem and workaround
The P24845 system issue may impact in the following scenarios:
- Where a step-parent is claiming Family Tax Benefit (FTB) that has been transferred to them from a biological parent, and the other biological parent also becomes entitled to receive FTB, for example their percentage of care increases to above 35%, and they make a claim
- Where the biological parent transfers their FTB to a step-parent and they later separate. Care details for the child will not be transferred correctly to Child Support if a past period care refresh is requested
- The care may transfer to the step-parent's child support record (with incorrect child relationship details) causing inaccurate child support assessments and impacting multiple parties
As a result, where FTB is transferred out to partner (TOP is coded on the Child Override/Claim (CHOC) screen - from parent to step-parent) and the customer is a Centrelink and Child Support mutual customer, these records are to be referred for investigation. See the Process page of Notification and assessment of shared care arrangements for Family Tax Benefit (FTB) for further details of the workaround and text for DOCs.
Care assessment outcome letters - Process Direct
Table 2: From the Correspondence (CORRO) screen in Process Direct, the following Care Assessment Outcome Letter options are available from the Issue Correspondence dropdown:
|
Letter code |
Letter details |
When to use each letter |
|
Q805 |
Shared Care Grant (Agreed full %) |
Use this letter to advise carers of the shared care decision based on either evidence provided from all carers or agreement between all carers. |
|
Q806 |
Shared care Grant - No third party response |
Use this letter to advise carers of a shared care decision based on evidence provided by one of the carers only, i.e. where the other carer has not responded to a request for evidence. |
|
Q807 |
SSA Shared Care Principal Carer Determination |
This letter MUST be sent to all carers in a shared care arrangement, where at least one carer is claiming/receiving an income support payment. The letter advises which carer is determined as the principal carer of the child/children. |
|
Q808 |
SSA Couple Principal Carer Determination |
This letter MUST be sent to members of a couple advising which parent is determined as the principal carer of the child/children. |
Child - Change in Care Arrangement script letters
See also: Child - Change in Care Arrangements script
Standard letters - Child Change in Care Arrangement script
Table 3: This table describes the standard letters produced by the Child - Change in Care Arrangements script, and when it is appropriate to send.