Calculating the Child Care Benefit (CCB) percentage for approved care 007-03060050

The CCB percentage is applied to the standard hourly rate to work out the customer's child care fee reduction. The service will calculate the fee the customer must pay.

For approved care, the CCB percentage can be reduced to zero under the income test. Customers can also choose to be paid at one of the zero rate CCB reduced fee payment options.

Does the customer wish to claim CCB now?

• Yes, go to Step 4
• No,
• to advise the customer's potential CCB percentage, go to Step 2
• to advise the customer's new CCB percentage after a change in circumstances (for example, add child, update estimate or payment choice), go to Step 3

For a lump sum claim, see Re-calculation of a Child Care Benefit (CCB) lump sum claim.

Use the online estimators to calculate a family's potential CCB and Child Care Rebate (CCR) entitlement and out-of-pocket child care expenses.

See Resources page for a link to the online estimators on the Services Australia website.

Note: advise customer this is an approximation only. They must claim CCB to find out their correct CCB entitlement.

Procedure ends here.

For reduced fees customers:

• update a customer's income estimate

Before or after finalising the activity, view the customer's new Child Care Benefit (CCB) percentage on the Period Rate Explanation (REXCCF) screen.

Go to Step 5.

If customer is already current on Family Tax Benefit (FTB), they may claim CCB verbally for approved care as reduced fees.

When processing a claim for reduced fees, once at the Assessment Results (AR) screen, go to the Period Rate Explanation (REXCCF) - type 'REXCXXF' in Nxt: field and press [Enter] screen and this will display the CCB percentage customer is entitled to after CCB new claim activity is completed.

A Child Care Benefit (CCB) Assessment Notice is issued to the customer to advise the CCB percentage.

Under the Child Care Management System (CCMS), CCB entitlement details are transferred electronically to the Department of Social Services (DSS) who deal directly with the child care service to pass on the fee reduction.