Processing Dad and Partner Pay (DAP) claims 007-05020010
Expand allExamples - Using proof of birth across Centrelink and Medicare programmes
Table 1: this table provides scenarios where proof of birth provided by a customer is used across Centrelink and Medicare programmes regardless of what the customer has indicated on the form.
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Example |
Description |
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1 |
Jane is not claiming any payments and indicates lodging the form for 'Medicare enrolment only' on the Newborn Child Declaration (FA081). Jane's partner Ted has claimed DAP. The FA081 can be used as proof of birth to finalise Ted's DAP claim. |
|
2 |
Doug lodges the back page of the FA081 only (Doctor/Midwife - Proof of Birth declaration) to support Doug's pre-birth claim for DAP. Doug's partner Daisy is not claiming Parental Leave PAY (PPL) or Family Tax Benefit (FTB). Contact Doug to request either a fully completed FA081 or alternative proof of birth (for example, the child's birth certificate). If Doug cannot be contacted or provide this information, a Q777 will need to be issued to Doug requesting the additional information required to finalise Doug's claim. This is because there is insufficient information on the back page of the FA081 to finalise Doug's pre-birth claim. |
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3 |
Matt lodges an incomplete FA081 (Doctor/Midwife - Proof of Birth declaration) to support a pre-birth claim for DAP. Matt has not answered any of the questions in the form. Matt's partner Mary is not claiming Parental Leave Pay (PPL) or Family Tax Benefit (FTB). Contact Matt to collect the missing information. If Matt cannot be contacted, print the incomplete scanned FA081 and issue a Q777 using the Request Documents Q777 guided procedure asking Matt to complete the missing questions. |
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4 |
Ted lodges the back page of the FA081 only (Doctor/Midwife - Proof of Birth declaration) to support a claim for DAP. Ted's partner Jane has already claimed Parental Leave Pay (PPL) and Family Tax Benefit (FTB) for their newborn. The back page of the FA081 can be used as proof of birth to finalise Ted's DAP claim. This is because if PPL or FTB is claimed by either the customer or their partner, proof of the child's birth can be used for DAP claim. |
Suggested letter text for Q777 and Q999
Table 2
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Example |
Description |
|
Q777 |
For DAP customers If incomplete FA081 lodged and a pre- birth DAP claim was lodged 'Thank you for providing the Newborn Child Declaration. In order to complete your assessment for Dad and Partner Pay we need some additional information from you. Please complete the enclosed form and return it to us in the envelope provided, or go to my.gov.au, sign in to access your Centrelink online account and select 'documents and statements' from the menu. If you do not have a myGov account, you can create one and link it to your Centrelink online account.' If back page of FA081 only lodged and a pre-birth DAP claim was lodged 'Thank you for providing your child's proof of birth on {DD/MM/YYY}. Before we can complete your assessment for Dad and Partner Pay, we need some additional information from you. Please lodge the fully completed Newborn Child Declaration form including your child's details. Alternatively, you can provide your child's birth certificate. Where these documents are not available, please provide the requested information below. Your newborn child's Family name, given name and second name: Your newborn child's date of birth: Have you registered, or applied to register the birth of your newborn child with your state or territory registry of births?' No claim lodged and customer has provided back page of FA081 only 'Thank you for providing proof of birth for {child's name}. If you would like us to assess your eligibility for Dad and Partner Pay, you will need to make a claim. You can do this by:
If you do not make a claim, we cannot determine if you are eligible for payment. For more information on payments available to you, please go to servicesaustralia.gov.au/families and select 'Payments for families'. Multiple birth, children delivered separately, for example 5 days apart. 'Thank you for providing your child's proof of birth on {DD/MM/YYY}. Before we can complete your assessment for Dad and Partner Pay, we need some additional information from you. Please provide a letter from the doctor/midwife who attended the birth of <child name> stating whether <children's names> were born during the same multiple birth or in separate birth events.' |
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Q999 |
If proof of birth provided other than FA081, but no claim lodged 'Thank you for providing proof of birth for {child's name}. If you would like us to assess your eligibility for Dad and Partner Pay you will need to make a claim. You can do this by:
If you do not make a claim, we cannot determine if you are eligible for payment. For more information on payments available to you, please go to servicesaustralia.gov.au/families and select 'Payments for families'. |
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Q999 |
If potential entitlement to Centrelink payment exists 'Your income suggests that there may be additional help available. Please visit the Services Australia website (servicesaustralia.gov.au) or phone 136 150 if you would like further information.' |
DAP ACS coding
An update may be required to the Accommodation Details (AC) screen when processing a DAP claim and the customer has advised a change in marital status. If the AC screen has previously been coded, a new line of AC coding will be required. The update required to the AC screen depends on what is already known on the record.
Coding required for customer previously coded as a homeowner
Table 3
Coding required for customer previously coded as a non-homeowner
Table 4
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AC field |
Coding instructions |
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Address type |
Do not change |
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Event date |
Enter the date of marital status change |
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Accommodation details |
C - Customer only or B - Both customer/ ptnr |
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Home Ownership |
Non Homeowner (NHO) |
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Type of Rent |
Do not change |
|
Sharer Status |
Do not change |
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Rent Amount |
Do not change |
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Rent Verification |
Not Verified (NVE) |
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Govt Sub-tenant |
Do not change |
Keywords for income support payment customers impacted by DAP
Table 5
Keyword explanations for DAP pre-birth claims excluded from automation
Table 6