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Residence assessment for customers claiming Family Tax Benefit (FTB) and Parental Leave Pay (PPL) 007-05020020



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Submit all enquiries to the Special Benefit helpdesk using the webform.

Business Process and Design, FTB NARWP 309/820 Visa Manual Assessment Request webform

E306FY - FTB NARWP cannot be determined

Table 1: this table describes the steps to follow when presented with error E306FY.

Error

Action

E306FY

E306FY - FTB NARWP cannot be determined

This error presents when the system does not have enough residence information coded to automatically determine if the NARWP should be applied for FTB.

Action required: Ensure all residence information coded is complete and correct. This includes:

If residence information is correct and the error still presents, email the CRN for manual assessment.

Examples of FTB and PPL residence requirements

Table 2

Example

Description

1

New migrant to Australia

Debbie moved to Australia on 5 March to live with partner Keith and child Roger. Debbie entered Australia on a 160 Business Owner (Provisional) visa.

Debbie applied for FTB on 25 June whilst waiting approval of an application for a 123 Business (General) visa.

The application for a 123 permanent visa was approved on 10 July.

As Debbie did not have Australian resident status at the time of lodging the FTB claim, FTB cannot be granted from the date of claim. The earliest grant date that can be used is the date Debbie became an Australian resident. She will need to serve the NARWP for FTB Part A.

2

Holder of a specified visa subclass

Mira has lived in Australia since the start of 2022 and holds a 309 Partner Provisional visa (PPV). On 3 August 2024, Mira gave birth to child Isaac and claimed FTB and PPL on 1 September 2024. Both claims are granted and Mira elects to be paid PPL from the date of claim.

In October 2024 Mira, Mira's partner and Isaac travelled outside Australia for a 2 week holiday to visit Mira's country of birth and introduce Isaac to extended family. As Mira was on a PPV at the time of departure, PPL and FTB are only portable if the travel is for an approved reason. Travel for holiday purposes is not an approved reason for travel; Mira was not entitled to PPL or FTB while outside Australia.

On return to Australia:

  • the system will automatically restore FTB
  • Mira can access their remaining PPL days

Examples of FTB and PPL and the NARWP

Table 3

Example

Description

1

Absences from Australia and the impact on the NARWP

Alana is granted a permanent residence visa on 24 April 2023. As the Newly Arrived Residents Waiting Period (NARWP) is applicable, Alana will not be eligible for Family Tax Benefit (FTB) Part A until 21 April 2024. Alana will not be entitled to PPL until 20 April 2025.

On 31 August 2023, Alana travels to New Zealand for 7 days. As Alana was not inside Australia for those 7 days, the NARWP is extended - the NARWP for:

  • FTB Part A is now projected to be served on 27 April 2024
  • PPL is now projected to be served on 26 April 2025

Time outside Australia does not count towards the NARWP for FTB Part A or PPL, regardless of the qualifying visa and whether it is a permanent or temporary visa.

2

Income Support Exemption because Special Benefit is granted

Mohammad, Faeza and their 2 children all have permanent residence visas that were granted on 27 January 2024. Faeza applies for FTB on that date, and is only granted FTB Part B as she has not served the NARWP for FTB Part A.

On 3 April 2024, Faeza is granted Special Benefit (SpB) due to experiencing severe financial hardship. As SpB is a social security benefit, social security pension, FHA or PPL, Faeza is now eligible for FTB Part A.

Faeza has another child on 23 July 2024 and claims Paid Parental Leave (PPL). Faeza is exempt from the NARWP due to being in receipt of an income support payment.

On 2 August 2024, Mohammad begins fulltime employment and Faeza is no longer eligible for SpB due to Mohammad's income.

From this date, Faeza is also no longer eligible for FTB Part A or PPL, as the NARWP has not been fully served and she does not have an exemption from the NARWP.

If Faeza were to experience severe financial hardship again and be granted SpB, an exemption from the NARWP would apply again.

3

309 and 820 visas holders

Example 1

Michelle applied for a temporary 820 partner visa on 27 July 2018, the same day they arrived in Australia to live. The visa was granted on 30 July 2019.

On 1 September 2019 Michelle moved to France. She returned to Australia to live on 16 January 2025. On 20 January 2025 she applied for FTB.

Because the visa was granted on or after 1 January 2019, the NARWP applies to Michelle. The NARWP start date for FTB Part A is the application date (27 July 2018). As Michelle has lived in Australia for 52 weeks from this date, she has served the NARWP.

Example 2

Abed applied for a temporary 309 visa on 1 August 2018; the same day they arrived in Australia to live, this was granted on 17 January 2019.

Abed lived outside Australia from 2 January 2019 to 20 February 2025. Upon return to Australia they applied for FTB.

Because the visa was granted on or after 1 January 2019, the NARWP applies to Abed. The start of the NARWP for FTB Part A is the application date (1 August 2018). Abed will not finish serving the NARWP, therefore not be entitled to FTB Part A until he has lived in Australia for a total of 52 weeks (at the time of claim he has served 25 weeks).

If Abed is otherwise qualified, they could receive FTB Part B.

Example 3

Sebastian applied for an 820 visa on 1 February 2018. Sebastian's visa was granted on 17 December 2018. The NARWP is not applicable for Sebastian as the 820 visa was granted prior to 1 January 2019.

A permanent 801 visa is granted to Sebastian on 27 February 2019, therefore, Sebastian must still serve the NARWP for payments other than FTB Part A and PPL.

4

Stillborn Baby payment - Not subject to the NARWP

Veronika was granted a permanent visa on 25 December 2024. Veronika has a 3 year old child, Oscar and cannot receive FTB Part A as Veronika has not served the NARWP. On 23 January 2025, Veronika gave birth to a stillborn child Svetlana. As Veronika is eligible for FTB Part A, but does not receive it due to serving the NARWP, Veronika is eligible to receive Stillborn Baby Payment for Svetlana.

5

Newborn Supplement and Newborn Upfront Payment - Impacts of the NARWP

Mallory arrived in Australia on a permanent visa on 14 April 2024. Mallory has 2 children, Morgan 4 and Indy 2. Mallory is expecting another child on 18 August 2024. Mallory claims FTB for Morgan and Indy, but is not entitled to FTB as Mallory has not served the NARWP. Mallory gives birth to Charlie on the 9 August 2024.

Mallory then claims FTB on 28 September 2024, for Morgan, Indy and Charlie. Mallory is not eligible to receive FTB as the NARWP has not been served, and Mallory is not eligible to receive Newborn Supplement (NBS) and Newborn Upfront Payment (NBU) for Charlie.

Mallory subsequently lodges another claim for FTB on 21 April 2025, and is granted FTB Part A as the NARWP has been served. As Charlie is under one year old and will be in Mallory's care for over 13 weeks, Mallory will now receive the full 13 weeks of NBS and NBU.

6

PPL - Income support payment granted after child date of birth

Stefan and Ingrid start living in Australia and are granted permanent visas on 27 March 2024. They have a child, Chloe, on the 15 December 2024. Neither can claim PPL as they are still serving the 104 week NARWP.

On 24 December 2024, Stefan and Ingrid break up and Ingrid becomes the lone principal carer for Chloe. This allows an exemption from the NARWP for Parenting Payment (Single), which Ingrid is granted. However, Ingrid still cannot claim PPL for Chloe. To be eligible for the exemption from the NARWP for being in receipt of a social security benefit, social security pension, FHA or PPL, Ingrid had to be in receipt of Parenting Payment (Single) on Chloe's birth date.

7

PPL - NARWP assessment

Julie and Trevor arrived in Australia on 2 July 2023 to live. Trevor is an Australian citizen. Julie arrived as a holder of permanent visa subclass 189 granted on 1 July 2023, meaning Julie is subject to the NARWP for PPL.

On 15 December 2024, Julie gave birth to Grace. Julie lodges a post birth PPL claim, which rejected due to not having served the 104 week NARWP for PPL. The NARWP end date is 29 June 2025. Even if Julie claims again on 30 June 2025, they are not eligible to receive PPL for Grace as Julie had not served the NARWP before the child's DOB.

Trevor can lodge a claim for PPL for Grace because for children born on or after 1 July 2023, there are no longer a requirement for a birth mother to claim as a primary claimant and a father or partner to claim as a secondary claimant. Either parent of a child, or their partner (where relevant), may claim PPL first.

Father and partner payability is no longer dependent on the birth mother not being subject to (or having an exemption from) the NARWP.

8

PPL - Income support payment granted before child entry into care but stops after PPL start date

Allen arrives in Australia on 15 August 2024, on a carer subclass 116 visa to look after a critically ill friend Alison. The subclass 116 visa provides an automatic exemption for Allen from the NARWP for Carer Payment (CP) and Carer Allowance (CA) both of which is granted.

On 19 December 2024, Alison is given just weeks to live and Allen adopts Alison's 3 year old child Trevor.

Because Allen is in receipt of an income support payment (ISP), when Trevor was adopted, Allen has an exemption from the NARWP and can claim PPL. Allen claims a continuous block of 10 consecutive weekdays with the first PPL day nominated being 18 December 2024.

On 15 January 2025, Alison passes away and they are no longer eligible for CP or CA. Because Allen is receiving an ISP the day before a continuous block of PPL days of at least 10 consecutive weekdays, they are exempt from the NARWP for the whole period, including weekend days in that period.

Allen no longer meets the residence requirements as they are not in receipt of an ISP. Their entitlement to PPL ceases from the end of the continuous block of PPL days. They may be able to access any remaining PPL days if they become residentially qualified again.

Explanation of NARWP exemptions or reasons it's been served for FTB Part A

Table 4: this table lists exemptions from the NARWP or reasons NARWP has been served automatically applied to FTB Part A that display on the FTBNEX screen.

Exemption Code

Exemption/Served Description

AUS

Customer is an Australian citizen

444

Customer holds or held a Special Category visa subclass 444

PPV

Customer has served NARWP based on application date of their 309 or 820 partner provisional visa

REF

Customer is a refugee or former refugee

FOR

Customer is a family member of a refugee or former refugee

NXV

Customer holds one of the following temporary protection visa classes: 060, 070, 449, 785, 786, 787, 790, or 852

PRN

Customer holds or held one of the following visa classes: 115, 117, 835, 837

PRE

Customer's qualifying visa was granted before 1 January 2019

Explanation of NARWP exemptions or reasons it's been served for PPL

Table 5: this table lists exemptions from the NARWP or reasons NARWP has been served automatically applied to PPL that display on the P1PAP screen.

Exemption Code

Exemption Description

444

Customer holds or held a Special Category visa subclass 444

GFV

Customer holds or held one of the following visa classes: 115, 117, 835, 837

GFR

Customer's qualifying visa was granted before 1 January 2019

DOB

Child was born before 1 July 2019

CTZ

Customer is an Australian citizen

TPV

Customer holds one of the following temporary protection visa classes: 060, 070, 449, 785, 786, 787, 790, or 852

RFG

Customer is a refugee, former refugee or family member of a refugee/former refugee

BEN

Customer was in receipt of a social security benefit, pension or FHA

MGF

Customer has been manually grandfathered on the Grandfathering Summary (GFS) screen