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Residence assessment for customers claiming Family Tax Benefit (FTB), Parental Leave Pay (PPL) and Dad and Partner Pay (DAP) 007-05020020



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Centrelink International Services (CIS) – contact details for staff

Submit all enquiries to the Special Benefit helpdesk using the webform.

Business Process and Design, FTB NARWP 309/820 Visa Manual Assessment Request webform

E306FY - FTB NARWP cannot be determined

Table 1: this table describes the steps to follow when presented with error E306FY.

Error

Action

E306FY

E306FY - FTB NARWP cannot be determined

This error presents when the system does not have enough residence information coded to automatically determine if the NARWP should be applied for FTB.

Action required: Ensure all residence information coded is complete and correct. This includes:

If residence information is correct and the error still presents, email the CRN for manual assessment.

Examples of FTB, PPL and DAP residence requirements

Table 2

Example

Description

1

New migrant to Australia

Debbie moved to Australia on 5 March to live with partner Keith and child Roger. Debbie entered the country on a 160 Business Owner (Provisional) visa. Debbie had applied for and was waiting on approval of an application for a 123 Business (General) visa.

On 10 July, Debbie gave birth to child Kiera. The application for a 123 permanent visa was also approved on this day.

As Debbie did not have Australian resident status at the time of lodging the FTB claim, FTB cannot be granted from the date of claim. The earliest grant date that can be used is the date Debbie became an Australian resident.

2

Holder of a specified visa subclass that qualifies the customer for Special Benefit (SpB)

Mira has lived in Australia since 2013 and holds a 309 Partner Provisional visa (PPV). On 3rd August 2016, Mira gave birth to child Isaac and claimed FTB and PPL on 1 September 2016. Both claims are granted and Mira elects to be paid PPL from the date of claim.

In October 2016 Mira, Mira's partner and Isaac travelled outside Australia for a 2 week holiday to visit Mira's country of birth and introduce Isaac to extended family. As Mira was on a PPV at the time of departure, PPL and FTB are only portable if the reason for travel is approved. Travel for holiday purposes is not an approved reason for travel; Mira was not entitled to PPL or FTB while outside Australia.

The system reinstated FTB on return to Australia, however as the qualifying residence rules for PPL are that primary claimants must qualify for each day starting from the date of birth of the child until the end of the PPL entitlement period, Mira lost qualification for PPL from the date of departure from Australia.

On the date Mira departed Australia, PPL entitlement was automatically cancelled 'NRQ' (Not Residentially Qualified). Any PPL payments issued from the date of Mira's departure must be raised as an overpayment. Mira was not able to re-claim PPL for Isaac on return to Australia.

Examples of FTB, PPL, DAP and the NARWP

Table 3

Example

Description

1

Absences from Australia and the impact on the NARWP

Alana is granted a permanent residence visa on 24 April 2019. As the Newly Arrived Residents Waiting Period (NARWP) is applicable, Alana will not be eligible for Family Tax Benefit (FTB) Part A until 21 April 2020. Alana will not be entitled to PPL or DAP until 20 April 2021.

On 31 August 2019, Alana travels to New Zealand for 7 days. As Alana was not inside Australia for those 7 days, the NARWP for FTB A is extended and now ends on 27 April 2020. Alana will not be entitled for PPL or DAP until 26 April 2021. Time outside Australia does not count towards the NARWP for FTB Part A, PPL or DAP regardless of the qualifying visa and whether it is a permanent or temporary visa.

2

Income Support Exemption because Special Benefit is granted

Mohammad, Faeza and their 2 children all have permanent residence visas that were granted on 27 May 2019. Faeza applies for FTB, and is only granted FTB Part B.

On 3 April 2019, Faeza is granted Special Benefit (SpB) due to experiencing severe financial hardship. As SpB is a social security benefit, social security pension, FHA, PPL or DAP, Faeza is now eligible for FTB Part A.

Faeza has another child on 23 July 2019 and claims Paid Parental Leave (PPL), with a nominated start date of 15 August 2019. The claim is assessed and awaiting start date (ASS-ASD) as Faeza is exempt from the NARWP due to being in receipt of an income support payment.

On 2 August 2019, Mohammad begins fulltime employment and Faeza is no longer eligible for SpB due to Mohammad's income.

From this date, Faeza is also no longer eligible for FTB Part A or PPL, as the NARWP has not been fully served.

If Faeza were to experience severe financial hardship again and be granted SpB, an exemption to the NARWP would apply again for FTB Part A. Faeza would still not be eligible for PPL as Faeza was not in receipt of an income support payment for every day from the child's date of birth until the PPL payment start date.

3

309 and 820 visas holders

Example 1

Michelle applied for a temporary 820 partner visa on 27 July 2018. Michelle's visa was granted on 30 July 2019. Because the permanent visa was granted on or after 1 January 2019, the NARWP applies to Michelle.

On 3 September 2019, Michelle applies for FTB. As the visa application date was prior to 1 January 2019, the NARWP start date for FTB Part A is the application date (27 July 2018) and Michelle can be granted FTB Part A.

Example 2

Abed applied for a 309 visa on 1 August 2018; this was granted on 17 January 2019.

On 3 April 2019, Abed applies for FTB. As the visa application date was prior to 1 January 2019, the start of the NARWP for FTB Part A is the application date (1 August 2018). As Abed will not finish serving the NARWP for FTB Part A until 2 August 2019, this will reject NWA. If Abed is otherwise qualified, Abed could receive FTB Part B.

Example 3

Sebastian applied for an 820 visa on 1 February 2018. Sebastian's visa was granted on 17 December 2018. The NARWP is not applicable for Sebastian as the 820 visa was granted prior to 1 January 2019.

However Sebastian must still serve the NARWP for payments other than FTB Part A, PPL and DAP as a permanent 801 visa is granted to Sebastian on 27 February 2019.

4

Stillborn Baby payment - Not subject to the NARWP

Veronika was granted a permanent visa to live in Australia on 25 May 2019. Veronika has a 3 year old child, Oscar and cannot receive FTB Part A as Veronika has not served the NARWP. On the 23 October 2019, Veronika gave birth to a stillborn child Svetlana. As Veronika is eligible for FTB Part A, but does not receive it due to serving the NARWP, Veronika is eligible to receive Stillborn Baby Payment for Svetlana.

5

Newborn Supplement and Newborn Upfront Payment - Impacts of the NARWP

Mallory arrived in Australia on a permanent visa on 14 April 2019. Mallory has 2 children, Morgan 4 and Indy 2. Mallory is expecting another child on 18 August 2019. Mallory claims FTB for Morgan and Indy, but is not entitled to FTB as Mallory has not served the NARWP. Mallory gives birth to Charlie on the 9 August 2019.

Mallory then claims FTB on 28 September for Morgan, Indy and Charlie. Mallory is not eligible to receive FTB as the NARWP has not been served, and Mallory is not eligible to receive Newborn Supplement (NBS) and Newborn Upfront Payment (NBU) for Charlie.

Mallory subsequently lodges another claim for FTB on 21 April 2020 and is granted FTB Part A as the NARWP has been served. As Charlie is under 1 year old and will be in Mallory's care for over 13 weeks, Mallory will now receive the full 13 weeks of NBS and NBU.

6

DAP - Serving the NARWP after child is born

Douglas is granted a permanent visa on 12 February 2019 and is subject to the 104 week NARWP for Dad and Partner Pay (DAP). Douglas' child Dawn is born on 3 March 2020. Douglas is not eligible for DAP immediately on Dawn's birth, but as claims for DAP can be submitted 52 weeks after the birth, Douglas will be eligible for DAP when the NARWP has been fully served, in February 2021.

7

PPL - Income support payment granted after child date of birth

Stefan and Ingrid start living in Australia and are granted permanent visas on the 27 March 2019. They have a child, Chloe, on the 15 December 2019. Neither can claim PPL or DAP as they are still serving the 104 week NARWP.

On 24 December 2019, Stefan and Ingrid break up and Ingrid becomes the lone principal carer for Chloe. This allows an exemption to the NARWP for Parenting Payment (Single), which Ingrid is granted. However Ingrid still cannot claim PPL for Chloe. To be eligible for the exemption to the NARWP for being in receipt of a social security benefit, social security pension, FHA, PPL or DAP, Ingrid had to be in receipt of Parenting Payment (Single) on Chloe's birth date and for each day until the day before the PPL start date.

8

PPL - Income support payment granted before child DOB but stops after PPL start date - for child born before 1 July 2023

Marco arrives in Australia on 15 August 2019 on a carer subclass 116 visa to look after a critically ill friend Kellie. The subclass 116 visa provides an automatic exemption for Marco from the NARWP for Carer Payment (CP) and Carer Allowance (CA).

On 19 December 2019, Kellie is given just weeks to live and Marco proposes. The couple are married the next day in front of friends and family, including Kellie's 3 year old child Timmy, whom Marco adopts.

Because Marco is in receipt of an income support payment when Marco adopted Timmy, Marco has an exemption from the NARWP and can claim PPL. The PPL start date selected is 24 December 2019.

On 15 January 2020, Kellie passes away and Marco is no longer eligible for CP or CA. However this does not impact the exemption from the NARWP for PPL because the PPL period had started, and Marco is therefore able to receive it for the full 18 week PPL period.

PPL would only be impacted if Marco had not been eligible to receive CA and CP originally, such as a subsequent review being conducted that found Kellie was never a valid care receiver.

9

PPL primary claimant for a child born before 1 July 2023 - NARWP not met at child's DOB

Julie and Robert arrived in Australia on 2 January 2019. They arrived as holders of permanent visa subclass 189. Both visas were granted on 1 January 2019, meaning they are subject to the NARWP for PPL. They commenced residing permanently in Australia on arrival.

On 15 June 2020, Julie gave birth to Grace. Julie lodges a post birth PPL claim, which rejected due to not having served the 104 week NARWP for PPL. The NARWP end date is 29 December 2020. Even if Julie chooses a nominated start date after 29 December 2020, Julie is not eligible to receive PPL for Grace as Julie had not served the NARWP on or before the child's DOB.

If Julie has a child after the NARWP is completed, Julie will meet residency requirements for PPL.

10

PPL for a child born before 1 July 2023 - secondary claimant NARWP met at PPL start date but not at DOB

Grozdan arrived in Australia from Bulgaria on a permanent visa on 27 July 2019 to live with a new partner Gina who is an Australian citizen. On the 27 June 2021, Gina gives birth to their first child Jason.

Grozdan will have primary care of Jason. Grozdan claims PPL as a secondary claimant. Grozdan's NARWP ends on 23 July 2021 and Grozdan's nominated start date for PPL is 13 August 2021. While Grozdan has not served the NARWP from Jason's date of birth, it will be met by the PPL start date, which is the requirement for secondary claimants. Grozdan is eligible to receive PPL.

11

PPL - date of birth exemption for children born or entering care prior to 1 July 2019

Martha's first permanent visa is granted on 1 February 2019, meaning Martha would be subject to the 104 week NARWP for PPL and a 52 week NARWP for FTB Part A. However because Martha's child Bruce is born on the 1 March 2019, Martha is exempt from the NARWP for PPL under the date of birth exemption and is eligible for PPL from Bruce's date of birth.

Because Martha is now in receipt of a social security benefit, social security pension, FHA, PPL or DAP, FTB Part A can be paid while PPL is being paid but will stop when the PPL entitlement ends, as the NARWP for FTB Part A has not been fully served.

Providing Martha does not travel outside Australia (any time outside Australia extends the NARWP end date) the 52 week NARWP for FTB will end on 30 January 2020. Therefore, if the PPL entitlement ends prior to this date, Martha will not be eligible to be paid FTB Part A until 31 January 2020.

12

PPL - NARWP assessment for Flexible PPL days for a child born before 1 July 2023

Beth has an exemption from the NARWP due to receiving Carer Payment. On 29 January 2021, Beth gave birth to Ben, Beth claimed PPL, selecting the date of birth as the PPL period start date and connected 20 Flexible PPL days to the end of the PPL period.

Because Beth meets the residence requirements due to an exemption from the NARWP on 29 January, Beth is eligible for the PPL period and for all connected Flexible PPL days.

For the Flexible PPL days not connected to the PPL period, Beth will need to meet residence requirements on each individual Flexible PPL day that is selected.

On 18 September 2021, Beth's Carer Payment is cancelled, and Beth is no longer exempt from the NARWP.

To receive any unclaimed Flexible PPL days, Beth will need to either select dates prior to 18 September 2021 or Beth can claim them later if residence requirements, including the NARWP are met again at a later date. Because Beth met the residency requirements on Ben’s date of birth any unclaimed Flexible PPL days can be claimed once the NARWP has been completed.

Any Flexible PPL days that have not been paid before the child's second birthday will be lost.

13

PPL – NARWP assessment for Flexible PPL days for a child born before 1 July 2023

Tori’s first permanent resident visa was granted on 1 February 2019. Tori was required to complete the 104 week NARWP for PPL.

Tori was given an exemption from the NARWP when Tori started receiving Parenting Payment. On 1 January 2021 Tori gave birth to Carter. On 15 January Tori’s Parenting Payment was cancelled. On 1 February 2021 Tori claimed PPL and selected the date of claim as the PPL period start date connected 10 Flexible PPL days to the end of the PPL period.

As Tori didn’t meet the NARWP the day before the PPL period start date (1 February), Tori is not eligible for the PPL period. As Tori was receiving Parenting Payment on Carter’s date of birth, Tori has an exemption from the NARWP on Carter’s date of birth. Tori may be eligible to the 30 Flexible PPL days if Tori meets the NARWP on the day before and the day of the nominated Flexible PPL days.

Tori’s PPL claim is processed. The PPL period is rejected and the 30 Flexible PPL days are available for Tori to claim at a later date.

Tori completed the NARWP on 15 March 2021. Tori can nominate Flexible PPL days after the 25 April (the end of Tori’s PPL period had the PPL period been granted).

For the Flexible PPL days, Tori will need to meet residence requirements on each individual day that is selected and on the nominated Flexible PPL days.

14

PPL - NARWP assessment for a child born on or after 1 July 2023

Julie and Trevor arrived in Australia on 2 July 2022. Trevor is an Australian citizen. Julie arrived as a holder of permanent visa subclass 189 granted on 1 July 2022, meaning Julie is subject to the NARWP for PPL.

They commenced residing in Australia on arrival.

On 15 December 2023, Julie gave birth to Grace. Julie lodges a post birth PPL claim, which rejected due to not having served the 104 week NARWP for PPL. The NARWP end date is 29 June 2024. Even if Julie chooses the first PPL day after 29 June 2024, Julie is not eligible to receive PPL for Grace as Julie had not served the NARWP on or before the child's DOB.

Trevor can lodge a claim for PPL for Grace because for children born on or after 1 July 2023, there is no longer a requirement for a birth mother to claim as a primary claimant and a father or partner to claim as a secondary claimant. Either parent of a child, or their partner (where relevant), may claim PPL first.

Father and partner payability is no longer dependent on the birth mother not being subject to (or having an exemption from) the NARWP.

To be eligible, all claimants must not be serving a NARWP without an exemption on the date of birth/date of entry to care and on their PPL days.

15

PPL - Income support payment granted before child DOC but stops after PPL start date - for child born on or after 1 July 2023

Allen arrives in Australia on 15 August 2023 on a carer subclass 116 visa to look after a critically ill friend Alison. The subclass 116 visa provides an automatic exemption for Allen from the NARWP for Carer Payment (CP) and Carer Allowance (CA).

On 19 December 2023, Alison is given just weeks to live and Allen adopts Alison's 3 year old child Trevor.

Because Allen is in receipt of an income support payment (ISP), when Trevor was adopted, Allen has an exemption from the NARWP and can claim PPL. Allen claims a continuous block of 20 consecutive weekdays with the first PPL day nominated being 18 December 2023.

On 15 January 2024, Alison passes away and Allen is no longer eligible for CP or CA. Because Allen is receiving an ISP the day before a continuous block of PPL days of at least 10 consecutive weekdays, Allen is exempt from the NARWP for the whole period, including weekend days in that period.

PPL would only be impacted if Allen had not been eligible to receive CA and CP originally, such as a subsequent review being conducted that found Alison was never a valid care receiver.

Explanation of NARWP exemptions or reasons it’s been served for FTB Part A

Table 4: this table lists exemptions to the NARWP or reasons NARWP has been served automatically applied to FTB Part A that display on the FTBNEX screen.

Exemption Code

Exemption/Served Description

AUS

Customer is an Australian citizen

444

Customer holds or held a Special Category visa Subclass 444

PPV

Customer has served NARWP based on application date of their 309 or 820 partner provisional visa

REF

Customer is a refugee or former refugee

FOR

Customer is a family member of a refugee or former refugee

NXV

Customer holds one of the following temporary protection visa classes: 060, 070, 449, 785, 786, 787, 790, or 852

PRN

Customer holds or held one of the following visa classes: 115, 117, 835, 837

PRE

Customer's qualifying visa was granted before 1 January 2019

Explanation of NARWP exemptions or reasons it’s been served for PPL and DAP

Table 5: this table lists exemptions to the NARWP or reasons NARWP has been served automatically applied to PPL and DAP that display on the P1PAP screen.

Exemption Code

Exemption Description

444

Customer holds or held a Special Category visa Subclass 444

GFV

Customer holds or held one of the following visa classes: 115, 117, 835, 837

GFR

Customer's qualifying visa was granted before 1 January 2019

DOB

Child was born before 1 July 2019

CTZ

Customer is an Australian citizen

TPV

Customer holds one of the following temporary protection visa classes: 060, 070, 449, 785, 786, 787, 790, or 852

RFG

Customer is a refugee, former refugee or family member of a refugee/former refugee

BEN

Customer was in receipt of a social security benefit, pension or FHA

MGF

Customer has been manually grandfathered on the Grandfathering Summary (GFS) screen