Not effective, rejection or withdrawal of claim for Dad and Partner Pay (DAP) 007-05020050

Note: DAP is not payable for children born or adopted on or after 1 July 2023. Fathers and partners will need to claim PPL.

Requirements for an effective claim:

• the claim has been lodged within the family assistance, PPL and DAP allowable early claim period
• the claim is lodged via the Claim for Dad and Partner Pay (FA080) or the online claim
• information and evidence (if required) on whether the claimant meets the Australian residence requirements
• the claimant's Tax File Number (TFN)
• the claimant's bank account details
• the expected date of birth or adoption date
• the claimant's DAP period nominated start date
• information and evidence (if required) about how the claimant meets the DAP work test, and
• information and evidence (if required) about how the claimant meets the DAP income test

If the claim is NEF, a decision cannot be made about the customer's entitlement. The customer must be advised why the claim is NEF and, in most cases, they will need to lodge a new claim and/or the outstanding requested information to be assessed for payment.

The customer can ask for a review of the decision that made the claim NEF. If the claim is still found to be NEF, a new claim will need to be lodged. If the claim was NEF because it was lodged too late, a new claim would still be too late and would be NEF.

Customers must meet the eligibility requirements to avoid claim rejection. Claims will either be:

• rejected automatically according to details recorded on the claimant's record, or
• manually rejected when assessing the claim

A claim for DAP will be rejected if:

• DAP has already been paid for the child (to the customer, partner or another person)
• the DAP income test is not met
• the DAP work test is not met
• the customer does not satisfy residence requirements
• the child's birth is not registered
• DAP has already been paid for another child in the multiple birth
• Paid Parental Leave (PPL) is payable on the first day of the DAP period
• maximum amount of PPL has already been paid to the claimant
• the child is not in care of the customer on the first day of the DAP period
• the customer is working or on paid leave on the first day of the DAP period
• the child was born or adopted on or after 1 July 2023

Early claims can be rejected by a discretionary decision, for example, if the income is clearly above the allowable limit.

Customers, or their correspondence nominees, may withdraw an effective claim for DAP at any time before a payability determination is made. The customer or their nominee can withdraw the claim either in writing, verbally, or online.

When a customer withdraws a claim, the claim is taken never to have been made. The claim is indexed and then cancelled.

A duplicate claim is where the customer has lodged an effective claim in the first instance and then lodges a subsequent claim with the same information for the same child.

Some customers may, in error submit a claim more than once for the same payment and child. These duplicate claims should be assessed as not effective. The online claim assists to prevent this duplication of claims.