Services Australia website
Families
Letters
Services Australia has endorsed these letters or electronic messages for use. They are the latest versions. Do not use locally produced letters or electronic messages.
Family Tax Benefit (FTB) NEF-CAM - Already claimed or received for entire period
Family Tax Benefit (FTB) NEF-OML - Claim lodged outside allowable claiming period
Family Tax Benefit (FTB) CUR, NCL made not effective (NEF-FRC) - Fail to reply to correspondence
Family Tax Benefit (FTB) or Stillborn Baby Payment (SBP) - Invite to claim PPL
Manual NEF codes available on the FTB Status Override (FYSO) screen
Code | Description |
CAM | Claim already made |
CCO | Claim not completed |
CLR | Withdrawn / Voluntary Surrender (this process is covered in another procedure) |
FRC | Fail to reply to correspondence (when customers are not FTB/CUR and in which instance an automatic rejection letter is issued) |
LMB | Late income confirmation for both customer and partner (for Manual Intervention use only) |
LMC | Late income confirmation for customer (for Manual Intervention use only) |
LMP | Late income confirmation for partner (for Manual Intervention use only) |
OML | Outside of allowable period (for paper claims when a claim is lodged earlier than 97 days before a child’s expected date of birth, or entry into care |
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