Skip to navigation Skip to content

Not effective and rejection of claims for Family Tax Benefit (FTB) 007-07030140

Services Australia website

Letters

Services Australia has endorsed these letters or electronic messages for use. It is the latest version. Do not use locally produced letters or electronic messages.

Family Tax Benefit (FTB) NEF-CAM - Already claimed or received for entire period

Family Tax Benefit (FTB) NEF-OML - Claim lodged outside allowable claiming period

Family Tax Benefit (FTB) CUR, NCL made not effective (NEF-FRC) - Fail to reply to correspondence

Family Tax Benefit (FTB) or Stillborn Baby Payment (SBP) - Invite to claim PPL

Stillborn Baby Payment - New claim made not effective (NEF-FRC) - Fail to reply to correspondence

Manual NEF codes available on the FTB Status Override (FYSO) screen

Table 2

Code	Description
CAM	Claim already made
CCO	Claim not completed
CLR	Withdrawn / Voluntary Surrender (this process is covered in another procedure)
FRC	Fail to reply to correspondence (when customers are not FTB/CUR and in which instance an automatic rejection letter is issued)
LMB	Late income confirmation for both customer and partner (for Manual Intervention use only)
LMC	Late income confirmation for customer (for Manual Intervention use only)
LMP	Late income confirmation for partner (for Manual Intervention use only)
OML	Outside of allowable period (for paper claims when a claim is lodged earlier than 97 days before a child’s expected date of birth, or entry into care