Rate explanation screens for family assistance and Paid Parental Leave payments 007-07100010

Outside an activity

• In the NXT: field code 'REX' followed by the FAO service reason in the Next: field, for example, REXFTB, REXCCF

In an activity

• In Customer First, select the relevant screen from the left hand side menu on the Assessment Results (AR) screen
• In Customer Record:
• On the AR screen, code 'S' next to the relevant service reason line and code 'RATS' in the Nxt: field
• From the Period Rates Summary (RATS) screen, code 'X' in the selection field. To go to the REXFTBA or REXFTBB screens, code 'S' next to a line and complete Nxt: Field
• From the Rate Component (RAC) screen (via RATS screen), code 'X' in the 'Go to: REX:' field

From the Event Summary (ES) screen in Customer First or Customer Record 'S'elect an activity on the ES screen and then code 'REX' screen in Nxt: field

The rate explanation (REX) screens are linked to the Period Rate Summary (RATS) and Period Rate Component (RAC) screens. For every line on the REX screens there are corresponding RATS and RAC screens.

• Screen help: Press [F1] to view general information about the REX screen or go to the relevant page to view detailed information for a particular service reason
• Valid PF keys: Press [F4] in Customer Record to view a list of valid function keys that can be used, for example:
• [F7]/[F8] to scroll through pages (separate rate calculation periods)
• [F10]/[F11] to pan left and right, for example, panning right on the REXFTB screen will display full meaning of acronyms used

Use the Go to: field in Customer First and Customer Record to quickly access related screens for further details.

Code the letter shown after the screen abbreviation to go to the screen. For example, code 'F' on the REXFTB screen to go to the REXFTBA screen.

Daily/period view

The REX screens in period view show the assessment details taken into account in calculating the final fortnightly rate within the period, which may cover one or more paydays. If there have been multiple changes in income or rate during the period, only the latest details are displayed.

The REX screens in daily view show the details of each change during a period. The daily view will show the same information as the period view, but all rates are converted to daily amounts. The daily view may be shown if the REX screen is accessed via the RATS screen.

The following fields are common to the REX screens in the FAO system:

• From: The start of the assessment period. A valid date can be coded to display details for a certain period, unless the REX screen was accessed from the RATS screen
• To: The end of the assessment period (only shows if in an activity)
• Pays: The number of paydays (period view) or the number of days (daily view) between the, from and to dates for which there has been an adjustment
• Svc Rsn: The service reason selected
• Benefit status: The status of the service reason selected
• DOR: Only shows if in an activity
• AMR: Activity Management Reference number of the activity

Family Tax Benefit (FTB) rate.

The REXFTB screen displays in period view if accessed directly. To view in daily view, access from the RATS screen.

Only the first 2 columns display. In Customer First select Next, or in Customer Record press [PF11]/ [PF10] to scroll right/left to view all columns.

Left column

• The customer's maximum rate of:
• Standard FTB Part A for all FTB children
• Standard FTB Part B for the family
• Large Family Supplement (LFS) Note: LFS is not payable from 1 July 2016
• Multiple Birth Allowance (MBA) (the References page contains a link to historical rates)

Next column - CUST ENTITLEMENT VIEW:

• FTB claim option and the adjusted rate if applicable. If the customer has chosen an adjusted rate, the customer's notional rate will be displayed. Otherwise the customer's legislative rate of FTB Part A will be displayed. If the notional rate is shown, code 'L' in the Go to: field to display the legislative rate
• Rent Assistance (RA)
• Energy Supplement Part A for all FTB children if the customer was grandfathered for Energy Supplement
• Energy Supplement Part B for the family if the customer was grandfathered for Energy Supplement
• Maximum Entitlement

Next column:

• the status of FTB Part A and Part B assessments - assessed, zero notional rate through payment choice, rejected, cancelled or not effective
• reason for status:
• Part A rsn: displays if Part A was rejected or cancelled, or limited to the base rate
• FTB(A) base rate reason: shows why Part A was limited to the base rate
• Part B Rsn: field shows why Part B was not paid
• FTB is paid at auto maximum rate (not income tested)

Next column:

• Income and maintenance tested rate of FTB and each FTB component before any withholdings. This section shows the FTB rate including Part A (if eligible) and Part B supplements which are only paid after the end of the financial year

To view child eligibility details, go to the Assessment Explanation (AXFTB) screen.

Payment choice: The REXFTBA screen displays the customer's notional rate by default if they have applied a payment choice. Otherwise the customer's legislative rate of FTB Part A is shown. If the notional rate is shown, code 'L' in the Go to: field to display the legislative rate.

• Shared Care assessment
• Blended family assessment
• Foster children in the customer's care for whom the customer is eligible for a Health Care Card
• Rent Assistance (RA) details:
• Number of children included for RA rate
• Whether RA is paid at the 'with child' or 'without child' rate. See Rate of Family Tax Benefit (FTB)
• Reason RA not paid, for example Part A paid at base rate only
• Saved CDA/DOP indicator status
• Method used:
• Method 1 is used if combined adjusted taxable income is below the Part A higher income free area (HIFA). For the rate of the HIFA, see FTB Part A -income test
• Method 2 is used in other cases
• If blank, saved rate was higher
• Families are paid the higher of the rate worked out under Method 1 and Method 2. See Calculating Family Tax Benefit (FTB) Part A (Method 2)
• Income details:
• combined adjusted taxable income
• Part A higher income free area used
• fortnightly income reduction
• Maintenance details:
• total annualised maintenance income
• the customer's Maintenance Income Free Area (MIFA)
• fortnightly maintenance income reduction

The gross FTB Part A rate shown is after any income and maintenance income reductions have been applied, but before any withholdings.

Note: an issue (PR18793) has been identified when a child/case end for a 'Child Support Collect' customer is processed by Child Support. The FTB assessment may incorrectly read the case as being a 'Private Collect' case for periods prior to the date the case was ended. The resultant outcome is an FTB A rate reassessment (to a lower rate in most cases) on the basis of an incorrect Entitlement Method calculation. All identified cases are to be referred to the Level 2 Policy Helpdesk. The Resources page contains a link to the Helpdesk enquiry - online form.

To view child eligibility details, go to the Assessment Explanation (AXFTB) screen.

Payment choice: The REXFTBA screen displays the customer's notional rate by default if they have applied a payment choice. Otherwise the customer's legislative rate of FTB Part A is shown. If the notional rate is shown, code 'L' in the Go to: field to display the legislative rate.

• Shared Care assessment
• Blended Family assessment
• Income test details
• The maximum Part B rate (and Energy Supplement Part B rate) is based on the age of the youngest child. A higher rate is paid if the youngest child is aged under 5 years. See Rate of Family Tax Benefit (FTB). Shared care may also affect the maximum rate payable. See Calculating Family Tax benefit (FTB) Part B
• The gross FTB Part B rate shown is after any income reductions have been applied, but before any withholdings

The FTBISPX screen provides information relating to whether a customer is/was on income support for the purposes of FTB.

For FTB Part A for a particular date of effect, the FTBISPX screen will display whether the customer was/is assessed as:

• in a fill in period
• in a grace period
• in an employment income nil rate period
• exempt from the income test and if so, the reason why

For FTB Part B for a particular date of effect, the FTBISPX screen displays whether the customer and/or partner’s income is/was used in the calculation of the secondary and/or primary earner income tests and the reason why. In doing so, it displays:

• income date of event and amount
• primary and secondary earner income for FTB Part B

Where income is available, if it is/was used in the calculations of FTB Part A and/or FTB Part B it will be displayed.

The FTBGENX screen provides information to assist in explaining the customer's instalment component rates for a particular date of effect and includes the following details:

• FTB general rate
• FTB Part A rate
• FTB Part B rate
• Child information

The FTBCHGX screen provides information to assist with identifying what has changed in a customer's FTB assessment for a particular date of effect, and the assessment date immediately prior to the rate change, including:

• FTB overall changes
• FTB Part A changes
• FTB Part B changes
• Child changes
• Daily rate component changes

• Use Super Key to go to the relevant REX screen

On REXFTB use the twisty to expand the details for more information for each period. Once expanded each period will display the following tabs, use the twisty to the left to expand for rate details.

This tab displays a summary of information regarding the customer's maximum rate of:

• Standard Family Tax Benefit (FTB) Part A for all FTB children
• Standard FTB Part B for the family
• Large Family Supplement (LFS) Note: LFS is not payable from 1 July 2016
• Multiple Birth Allowance (MBA)

It displays the FTB claim option and the adjusted rate if applicable. If the customer has chosen an adjusted rate, the customer's notional rate displays. Otherwise the customer's legislative rate of FTB Part A displays.

Other fields:

• Rent Assistance (RA)
• Energy Supplement Part A for all FTB children if the customer was grandfathered for Energy Supplement
• Energy Supplement Part B for the family if the customer was grandfathered for Energy Supplement
• Maximum Entitlement

This tab shows the status of FTB Part A and Part B assessments - assessed, zero notional rate through payment choice, rejected, cancelled or not effective. It has the reason for the status:

• Part A rsn: displays if Part A was rejected or cancelled, or limited to the base rate
• FTB(A) base rate reason: shows why Part A was limited to the base rate
• Part B Rsn: shows why Part B was not paid

This tab also shows

• FTB paid at auto maximum rate (not income tested)
• Maintenance tested rate of FTB
• Each FTB component before withholdings
• FTB rate including Part A (if eligible) and Part B supplements which are only paid after the end of the financial year

This tab shows the customer's notional rate by default if they have applied a payment choice. Otherwise the customer's legislative rate of FTB Part A is shown. This tab also shows:

• Shared Care assessment: Y/N
• Blended family assessment: Y/N
• Foster children in the customer's care for whom the customer is eligible for a Health Care Card
• Rent Assistance (RA) details:
• Number of children included for RA rate
• Whether RA is paid at the 'with child' or 'without child' rate. See Rate of Family Tax Benefit (FTB)
• Reason RA not paid, for example Part A paid at base rate only
• Saved CDA/DOP indicator status
• Method used:
• Method 1 is used if combined adjusted taxable income is below the Part A higher income free area (HIFA). For the rate of the HIFA, see FTB Part A -income test
• Method 2 is used in other cases
• If blank, saved rate was higher
• Families are paid the higher of the rate worked out under Method 1 and Method 2. See Calculating Family Tax Benefit (FTB) Part A (Method 2)
• Income details:
• combined adjusted taxable income
• Part A higher income free area used
• fortnightly income reduction
• Maintenance details:
• total annualised maintenance income
• the customer's Maintenance Income Free Area (MIFA)
• fortnightly maintenance income reduction

The gross FTB Part A rate shown is the rate after any income and maintenance income reductions, but before any withholdings are taken.

Note: an issue (PR18793) has been identified when a child/case end for a 'Child Support Collect' customer is processed by Child Support. The FTB assessment may incorrectly read the case as being a 'Private Collect' case for periods prior to the date the case was ended. The resultant outcome is an FTB A rate reassessment (to a lower rate in most cases) on the basis of an incorrect Entitlement Method calculation. Refer all identified cases to the Level 2 Policy Helpdesk The Resources page contains a link to the Helpdesk enquiry - online form

This tab displays the customer's notional rate by default if they have applied a payment choice. Otherwise the customer's legislative rate of FTB Part B is shown.

• Shared Care assessment: Y/N
• Blended family assessment: Y/N
• Income test details
• The maximum Part B rate (and Energy Supplement Part B rate) is based on the age of the youngest child. A higher rate is paid if the youngest child is aged under 5 years. See Rate of Family Tax Benefit (FTB). Shared care may also affect the maximum rate payable. See Calculating Family Tax benefit (FTB) Part B
• The gross FTB Part B rate shown is after any income reductions have been applied, but before any withholdings

This tab will show any fortnightly reduction due to MCA. If there is no notional rate in effect, otherwise the customer's legislative rate of FTB is shown.

This tab shows

• the current income assessment for FTB
• the date the current income estimate applies from
• if Part A is income tested or not, and
• if the customer is entitled to Part B

This tab displays details of total annualised maintenance income, MIFA, MIT ceiling and maintenance income reduction.

Baby Bonus (BBY) was paid for children born or coming into care as part of the adoption process before 1 March 2014.

The REXBBY screen displays information about the factors taken into account in the calculation of BBY entitlement for children born or entrusted to care as part of the adoption process before 1 March 2014.

The following fields display:

• Full Rate: The number of children eligible for BBY at the full rate (for example, first child, each child of a multiple birth)
• Reduced Rate: The number of children eligible for BBY at the reduced rate, for example, second or subsequent children. Note: for a child born or entrusted to care before 1 July 2013, a reduced rate of BBY applied for a child considered to be a second or subsequent child
• Pre-July 2013 rate: Children assessed for BBY under pre 1 July 2013 rules, where rate of BBY payment was not assessed based on number of previous children
• First child: Number of children in the first child rate category, for example, newborn child of birth mother, adopted child, entrusted newborn. Note: this sub category will always display with full rate
• Multi child: Number of children assessed as multiple birth/entry into care. Note: this sub category will always display with full rate
• Later child: Number of children who were not the first child entering the customer's care. These children may have been assessed at the reduced rate of BBY for second or subsequent children
• Override child: Number of children who have had an override coded in order to assess BBY at the correct rate
• Total children: Number of children customer has been assessed for in relation to BBY, the numbers of children assessed for each type of rate outcome under the categories full rate, reduced rate and pre-July 2013
• Total payment: Amount of BBY paid for each rate category, with total amount of BBY paid calculated. The total payment figure listed equals the full amount of BBY paid to the customer to date, with sub-totals equalling the amounts paid in the full/reduced rate categories and the pre-July 2013 category. The amounts listed take into account that customers may have received less than the full amount of BBY for a given child (for example, may have been paid an apportioned rate)

Code 'D' in the Go to: field to go to the Baby Bonus Payment Summary (BBS) screen to view further details for each child.

PPL Calculation Summary (P1RCS) screen

The P1RCS screen displays the assessment result of a PPL claim, once the claim has finalised.

In Process Direct

Using the Super Key, navigate to the PPL Calculation Summary (P1RCS) screen.

The P1RCS screen is dynamic and will present relevant claim information based on the relevant PPL scheme customer has been assessed under e.g. PPL Scheme 2020 or PPL Scheme 2023.

This is a read only screen. It shows a summary of PPL eligibility details for all PPL scheme claims assessed for the customer.

Select the under the action field on P1RCS to view the details for a specific claim.

The P1RCS screen includes a claim overview which includes:

• Date claim lodged
• Claim type
• Claim status
• External claim reference ID
• Expected/Actual date of birth or enter care date
• Child name (where child has been born or already entered care)

For PPL claims for children born or adopted on or after 1 July 2023, a sub table of the P1RCS screen will also display a summary of first and last PPL day/s, as well as the AMR associated with the update.

• Date claim lodged
• Income Indicator (Family or Individual income) and income amount used for assessment
• Claim status and type
• Child CRN and name
• Claimant type
• Date of birth /Expected Date of birth or Date entered care/Expected date entered care
• Concurrent days exemption
• Claimant type
• Relationship type
• Claimant category
• Claimed PPL days (for the customer and other claimants)
• Remaining PPL days (for the customer and other claimants)
• PPL days shared with other/s
• PPL days claimed by other/s
• Remaining PPL days for other/s

Under the P1RCD table, the PPL Days Calculation summary (P1RCE) table will display. The P1RCE will display a snapshot of the total assessed PPL days and total PPL amount.

By selecting under the action field on P1RCE, the following will display:

• PPL start date
• PPL end date
• Reason and source
• Paymaster – to determine who is delivering the PPL for the relevant PPL day/s
• Amount ($)
• Status
• Day count
• AMR

Note: where customer has both Employer delivered PPL days and Services Australia delivered PPL days, this can be determined under the Paymaster field.

For PPL claims for children born or adopted before 1 July 2023, the P1RCS screen will display the PPL period and connected Flexible PPL days (if any), payment details and payment period/history details. The fields displayed are:

• PPL Period Start Date
• PPL Period End Date
• AMR
• Connected Period End Date
• First Flexible Date
• Last Flexible Date

By selecting under the action field on P1RCS screen a snapshot Flexible PPL Calculation will display the following:

• Paymaster
• Assessed Flexible Days
• Total Amount ($)

Note: Flexible PPL days are not available for children born or adopted before 1 July 2020. For children with an expected or actual date of birth or entry in to care on or after 1 July 2023 the P1RCS screen will display calculation information related to the new PPL scheme.

In Customer First:

From the PPL Claim Summary (P1CS) screen, code 'R' against the appropriate PPL claim. The P1RCS screen lists all the Activity Management References (AMR) related to the claim, including provisionally assessed activities and a summary of the outcomes from those activities.

Use this screen to select the activity and go to the other PPL rate explanation screens: P1RCD and P1RCI.

The following fields display:

• PPL Period Start Date: Where the assessment resulted in no PPL period, 'NA' will display
• PPL Period End Date: Where the assessment resulted in no PPL period, 'NA' will display
• Connected End Date: the date of the last connected Flexible PPL day
• First Flex/PPL Date: the date of the first Flexible PPL day not connected to the PPL period
• Last Flex/PPL Date: the date of the last Flexible PPL day not connected to the PPL period
• Calc Date: the system day on which the assessment was performed
• AMR: the Activity Management Reference

Note: the P1RCI screen is not available in Process Direct. The above information is on the Parental Leave Pay (PPL) Days (P1FLX) screen in Process Direct.

PPL Claim Details (P1RCD) screen

From the PPL Calculation Summary (P1RCS) screen, code 'D' against the appropriate PPL claim line The P1RCD screen displays all the claim details related the selected claim and activity.

From the P1RCS screen, code 'C' against the appropriate activity in Customer First.

For PPL claims for children born or adopted before 1 July 2023, the following fields display:

• Ext Claim Ref ID: the External Claim Reference ID. The External Claim Reference ID is composed of 2 parts; PPL Reference ID and PPL Claim Reference ID. The 2 IDs will allow the PPL Cluster to create a unique External Claim Reference ID per PPL Claim for each customer
• Date Claim Lodged: the DOR of the claim
• DOB/ECD: the Date of Birth of the child. For a pre-birth claim this is the 'Expected Date of Birth', for post-birth claim this is the 'Actual Date of Birth'
• Child Name: the name of the child. In pre-birth claims this information is not available therefore will not display
• AMR: the activity management reference
• Status: the PPL Benefit status and reason code. Where reason is not available, only the status will be displayed
• Claim Type: this indicates the type of claim being assessed, Pre-Birth or Post-Birth
• Claimant Type: this indicated the type of claimant - Primary, Secondary or Tertiary
• Child CRN: Child Customer Reference Number
• Nominated Start Date: this indicates the Nominated Start Date of PPL as advised in the claim by the claimant
• Relationship Type: this indicated the relationship of the customer to the child in claim
• AMR: the activity management reference
• Transfer Date: for primary claimant this will be blank if there is no transfer or a transfer date if there is a full or partial transfer to secondary. For secondary claimant this will be blank if there is no transfer or if there is a full or partial transfer to tertiary. For tertiary claimant this will be blank
• PPL Period days: the number of days in the claimant’s PPL period. If they are not eligible for the PPL period, this will be zero
• Connected Flexible days: the number of Flexible PPL days the claimant has connected to the end of their PPL period. Note: Up to 30 Flexible PPL days are available for children that are born or adopted on or after 1 July 2020
• Claimed Flexible days: the number of Flexible PPL days the claimant has claimed separately from the PPL period
• Unclaimed Flexible days: the number of Flexible PPL days the claimant has remaining. If they have claimed all of their Flexible PPL days, this will be zero
• Flexible days given to secondary/s: the number of Flexible PPL days the primary claimant has given permission for another person to claim
• Flexible days claimed by secondary/s: the number of Flexible PPL days the primary claimant has given permission for another person to claim that have been claimed
• Unclaimed Flexible days by secondary/s: the number of Flexible PPL days the primary claimant has given permission for another person to claim that have not yet been claimed. The primary claimant can remove permission and claim these days for themselves

The P1RCI screen is only available in Customer First. This information is available in Process Direct on the Parental Leave Pay (PPL) Days (P1FLX) screen.

PPL Period Calculation (P1RCI) screen

The P1RCI screen displays the details of the PPL period or a PPL claim for a child born or adopted before 1 July 2023.

From the P1RCS screen, code 'I' against the appropriate AMR.

The following fields display:

• Entitlement: for the first row this will be 'Selected' and for the second row this will be 'Previous'
• Start Date: the PPL period start date
• End Date: the PPL period end date
• Ovr: this is to indicate if the selected claim is an override claim or a normal claim
• Days: the number of calendar days in the PPL period
• Week days: the number of weekdays in the PPL period
• Amount ($): the total entitlement amount for that particular period
• Status: the current benefit status and service reason code
• Date Paid To: the date when the last payment is/was issued (only populated if the End date of the selected activity is today's date or a date in the future)
• Difference: the difference in number of calendar days, week days and the amount from the selected activity outcome compared with the previous activity outcome

Connected PPL Calculation (P1RCC) screen

The P1RCC screen displays the details of the claimant’s connected Flexible PPL days for a PPL claim for a child born or adopted before 1 July 2023. The claimant is required to nominate how many Flexible PPL days they want connected to the end of their PPL period.

From the P1RCS screen, code 'C' against the appropriate AMR.

The following fields display:

• Entitlement: for the first row this will be 'Selected' and for the second row this will be 'Previous'
• Start Date: the start date of the connected Flexible PPL days
• End Date: the end date of the connected Flexible PPL days
• Week days: the number of weekdays. Note: Connected Flexible PPL days are only paid on weekdays
• Amount ($): the total entitlement amount for these Flexible PPL days
• Status: the current benefit status and service reason code
• Difference: the difference in number of calendar days, week days and the amount from the selected activity outcome compared with the previous activity outcome

Flexible PPL Calculation (P1RCF) screen

The P1RCF screen displays the overall details of the Flexible PPL assessment for a PPL claim for a child born or adopted before 1 July 2023.

From the P1RCS screen, code 'Y' in the Display Flexible PPL field.

The following fields display:

• Assessed Flexible days:
• Total Amount: the total entitlement amount for the assessed Flexible PPL days
• Date of Effect: the date for the nominated Flexible PPL day
• RSN: the reason code for the assessed Flexible PPL day
• SRC: the source of the assessed Flexible PPL day
• Amount: the entitlement amount for the Flexible PPL day
• Status: the current benefit status and service reason code
• AMR: the activity management reference

PPL Days Calculation (P1RCE) screen

The P1RCE screen will display the PPL Days Calculation, the assessment outcomes of these days and the paymaster for each days(s) for a PPL claim for a child born or adopted on or after 1 July 2023.

The following fields display:

• Total Assessed PPL Days: This is the total assessed PPL Days
• Total Amount ($):This is the total entitlement amount for all PPL day/s with status of current
• Display All: This will provide an option to display all PPL days including rejected PPL days
• PPL Start Date: This is the start date of effect of assessed PPL days
• PPL End Date: This is the end date of effect of assessed PPL days
• Rsn: This is the reason code of assessed PPL day.(e.g.: NOM = Date nominated, CWD = Customer withdrawal of PLP day)
• Src: This is the source code of assessed PPL day. (e.g.: CUS = Customer, EMP = Employer, CSO = Service Officer)
• Pymstr: This is the paymaster code. (e.g.: EMP = Employer paymaster, FAO = Services Australia paymaster)
• Amount ($): This is the total entitlement amount for that assessed PPL days
• Status: This is the claim status and reason code (e.g., ASS - PCB, ASS - ASD)
• Day Count: This is the number of days between the PPL Start Date and the PPL End Date
• AMR: This is the Activity Management Reference

The REXPPL screen shows the customer's Parental Leave Pay (PPL) calculations.

Basic Rate: The total amount of PPL the customer is entitled to.

Withholding: The total amount of withholdings the customer has requested.

For more information, see:

• Assessing Parental Leave Pay (PPL) claims
• Cancellation, rejection, not effective, assessed and current zero rate codes for Parental Leave Pay (PPL)

The P1FLX screen in Process Direct is dynamic and will present relevant claim information based on the relevant PPL scheme customer has been assessed under e.g. PPL Scheme 2020 or PPL Scheme 2023.

The PPL Summary tab contains multiple levels of information regarding the claimed PPL days.

The first level on the P1FLX screen includes a claim overview which includes:

• Date claim lodged
• Claim type
• Overall status
• Status
• Reason
• External claim reference ID
• Expected/Actual date of birth or enter care date
• Child name (where child has been born or already entered care)

By selecting under the action field, will then display the other levels of PPL days information.

Note: where customer has had previous PPL claims, multiples lines could display on the P1FLX screen. Make sure that the relevant claim is selected for the customer

For children born or adopted on or after 1 July 2023

The P1FLX screen, displays the following information:

• PPL Summary
• PPL days
• Rejected PPL days

By selecting under the action field, displays an overview of the claimed PPL days:

• First PPL date
• Last PPL date
• Total PPL days
• PPL days entitled
• PPL days claimed by me
• PPL days shared
• PPL days paid
• PPL days available including reserved

By selecting the icon under the action field, specific information will display information for the current PPL days:

Note: where customer has had previous PPL claims, multiples lines could display on the P1FLX screen. Make sure that the relevant claim is selected for the customer

• Declaration: outlines the PPL declaration. This must be read to and accepted by the customer each time PPL day/s are claimed/withdrawn
• PPL days:
• Record status
• Start date
• End date
• Number of PPL days
• Reason
• Source
• Rejected PPL days:
• Record status
• Start date
• End date
• Number of PPL days
• Reason
• Source
• Status

For help, see Claiming and managing PPL days for children born or entering care on or after 1 July 2023.

For children born or adopted before 1 July 2023

The P1FLX screen displays the following information:

• PPL Summary
• Connected Flexible PPL Days
• Flexible Days Given To Others
• Flexible Days

By selecting under the action field, specific information will display for the current Flexible days nominations:

• Declaration - the customer each time Flexible PPL day is claimed/withdrawn
• Claim Id
• Flexible PPL indicator
• PPL period start
• PPL period end
• PPL period days
• Connected days start (dd/mm/yyyy)
• Connected days end (dd/mm/yyyy)
• Connected days
• Flexible days claimed
• PPL period start/end
• balance of claimed and unclaimed Flexible PPL days
• Connected days (if applicable)
• Flexible days given to customer or others

For help, see Claiming and managing PPL days for children born or entering care before 1 July 2023.