Delivery of Parental Leave Pay (PPL) 007-09010020

Factsheets

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-attachment.png$ Revoking employer determination

Approved email text

Table 1. This email cannot be altered as approvals were based on the actual content (below).

Copy the below Please contact us email text and email from the PPLINFO mailbox. Ensure the copy and paste action includes all of the email content.

Item

Description

From: PPLINFO

Subject: Please contact us

Classification: Unofficial

To whom it may concern

We tried unsuccessfully to contact you today regarding the government’s Paid Parental Leave scheme.

Please contact us at your earliest convenience on 131158 to discuss the scheme. You will need to have your ABN or Centrelink Reference Number available when you call.

For specific information in relation to the Paid Parental Leave Scheme for employers, please refer to the Paid Parental Leave scheme Employer Toolkit which can be found at servicesaustralia.gov.au.

Do not use the ‘reply’ email function as Services Australia cannot provide personal information through email correspondence.

Regards

Service Officer

Paid Parental Leave Employer Processing Team

Services Australia

Phone: 13 11 58

*If you are calling from Overseas, please phone +61 3 62223455, and ask to be transferred to the Paid Parental Leave Employer Processing Team

Letter template for employer

Table 2

Item

Description

When creating the Q999 letter in Customer First

Select the below options as they present:

Signature on letter - Manager (MGR)

Include Appeal paragraph – Null = 2

PPL Act = 1

User contact Name and No = 1 (insert <us> as contact name)

Privacy Act = 1

Free text paragraph A

I am writing to you about the decision made on (date employer determination issued) regarding your role in providing Paid Parental Leave for your employee, {employee name}.

Free text paragraph B

You applied for a review of this decision on {date ARO/AAT review requested} because you advised: {reason for review}.

Our reference number is {APPEAL ID number}.

Free text paragraph C

The {Authorised Review Officer/Administrative Appeals Tribunal} carefully considered the information you provided and determined that the original decision was correct.

This decision has been made under the PPL Act 2010 Section 101 (1).

You have 14 days from the date of this letter to provide a written declaration to accept the employer determination for {employee name} and provide your bank account details and pay cycle information.

Free text paragraph D

You can do this by accepting the employer determination, providing your bank account details and pay cycle information through our online business services or by email to:

pplinfo@servicesaustralia.gov.au

Appeal DOC template for employee’s record where paymaster role is either transferred or revoked to Services Australia

Table 3

Item

Description

Transfer DOC template

Ext detail: < Services Australia to deliver PPL>

Txt (include the following information as part of DOC):

Employer CRN: xxx xxx xxxx

Employer appeal number:

Employer determination dated xx/xx/xx

Paymaster role has been transferred under section 84 (3) of the Paid Parental Leave Act 2010.

Date of effect of transfer: xx/xx/xx

Inhibited advice: Yes/No

Reason for transfer: Employer has a review in progress and 28 days of PPL arrears have accrued/Employer is unable to comply with employer determination (delete whichever is not appropriate).

Revoke DOC template

Ext detail: <Services Australia to deliver PPL>

Txt (include the following information as part of DOC):

Employer CRN: xxx xxx xxxx

Employer appeal number:

Employer determination dated xx/xx/xx

Paymaster role has been revoked under section 108 (2) of the Paid Parental Leave Act 2010.

Date of effect of transfer: xx/xx/xx

Reason for revocation: Employer requested a review and ARO has set aside the decision.

PPL employer opt-in classes matrix

Length of tenure is calculated as the period of time between, and inclusive of, the employment start date and the expected/actual date of birth/care of the child.

Table 4

Customer circumstance			Employer Opt-in class
Employment type	Length of employment	All Employees	All Employees with at least 6 months tenure	All Permanent Employees	Permanent Employees with at least 6 months tenure	Mandatory Employees Only or blank
Permanent	At least 12 months	Mandatory	Mandatory	Mandatory	Mandatory	Mandatory
	at least 6 months	Opt-in	Opt-in	Opt-in	Opt-in	FAO
	Less than 6 months	Opt-in	FAO	Opt-in	FAO	FAO
Casual	At least 12 months	Mandatory	Mandatory	Mandatory	Mandatory	Mandatory
	at least 6 months	Opt-in	Opt-in	FAO	FAO	FAO
	Less than 6 months	Opt-in	FAO	FAO	FAO	FAO

Contact details

Paid Parental Leave Employer Processing Team (PPLEPT)

New Parent Programmes Team

Office Locator

Processing Services details for: Paid Parental Leave (PPL) - Employer Processing

Centrelink Payments Support Team (CPST) - mySupport

If a payment is not displaying on the employee record, processing staff are to complete and submit a webform through mySupport:

Go to mySupport:
Search Support when assisting families
Select Paid Parental Leave (PPL) as the payment or concession affected
Complete and Submit the webform and take note of any receipt or reference code produced

Letter templates

Request for refund - if a payment is made to the incorrect employer bank account, complete and send the request for refund letter to the relevant financial institution.

Employer Acceptance Fax/Letter - the Employer Acceptance Fax/Letter is not to be sent via email. The PPLEPT are to send the Employer Acceptance Fax/Letter via fax or mail channels only.