Skip to navigation Skip to content

Returned payments and their effect on family assistance reconciliation 007-11040000

Expand/Collapse all sectionsExpand all


Centrelink Payments Support Team (CPST)

Intranet links

For a reconciliation manual adjustment:

  • Go to mySupport
  • Search Support when assisting
  • Select Support Offering Support when assisting families
  • Complete and Submit the webform taking note of any receipt or reference code generated

For reconciliation manual adjustment that require PYAJ adjustment to reissue (partial payment):

  • Go to mySupport
  • Search Stop customer payment

This must be actioned by Centrelink Payments Support Team (CPST) and then reviewed by families Business Process and Design before any PYAJ adjustment can be completed.

Note any receipt of reference code generated.