Enrolment requirements for Child Care Subsidy (CCS) 007-17103117

Item

Scenario

1

Disputed enrolment

Jennifer enrols child Evie at Bright Futures Child Care Centre.

Jennifer logs onto their online account via myGov to view the Complying Written Agreement (CWA). Jennifer notices Bright Futures has Evie only attending 3 days per week, when Evie will be attending 5 days. Jennifer disputes the CWA and speaks to the Child Care Centre. Bright Futures corrects the CWA and resubmits the enrolment.

2

Rejected enrolment

Tanya notices their Centrelink online account has tasks relating to Complying Written Agreements (CWAs) for Tanya's children Loren and Keira for Freedom Child Care Centre. Tanya has not enrolled the children in childcare. Tanya rejects the CWAs.

3

Received enrolment

Wendy calls the Families and Parenting line and speaks to Sam about childcare.

Sam looks at the enrolment tab in Process Direct and notices the enrolment is showing as Received. Sam tells Wendy:

• to speak to Milestones Child Care Centre as William and Daniel's enrolment is not complete/missing some information
• that CCS entitlement cannot commence until Milestones Childcare Centre update this information and resubmit the enrolment (CWA)
• to confirm this information via Centrelink online account after the centre has updated the enrolment

4

Ceased enrolment

Scenario 1 - Automatically Ceased

Child Tommy has not attended their Child Care Centre for 14 weeks due to a medical procedure.

Tommy's last day at the Centre was the 27 April 2026.

The 'ceased' date is Monday 3 August 2026 (14 weeks).

The Enrolment end date is Sunday 2 August 2026. (The date immediately prior to the ceased date).

Tommy's parent speaks to the Child Care Centre and re-enrols Tommy as Tommy is now fully recovered and able to attend Child Care.

The new enrolment date is the 3 August 2026.

As the previous enrolment is 'ceased', a new enrolment is created. This will appear as 2 separate enrolments.

Scenario 2 - Extend Enrolment Event

Child Lincoln has not attended their Child Care Centre for 14 weeks due to a medical procedure.

Lincoln's last day at the Centre was the 27 April 2026.

The 'ceased' date is Monday 3 August 2026 (14 weeks).

Extend enrolment event is in place from 6 April 2026 to 22 August 2026 and this applies to Lincoln's enrolment.

Lincoln's enrolment will not end on the 3 August 2026 as there is an Extend enrolment event in place.

Lincoln's 14 weeks non-attendance count will start from 23 August 2026, after the end of the Extend enrolment event period.

Scenario 3 - Arrangement ended

Terry-Anne's children Mia and Kira are enrolled at Woolamookooka Out of Hours School Care (OOSH). Mia and Kira have been accepted to train at the School of Dance for gifted Dancers starting 21 July 2026. Terry-Anne's children will not attend OOSH for this period. Terry-Anne decided to un-enrol Mia and Kira for this period.

Mia and Kira's last day at OOSH will be the 20 July 2026. The arrangement end date is the 20 July 2026.

Enrolments will cease from the 21 July 2026.

Item

Message

1

You need to submit a claim for Child Care Subsidy for <Child’s first name>.

A Child Care Subsidy claim can be backdated up to 28 days from the date you submit your claim.

Child Care Subsidy can only be paid once your claim is approved and enrolments confirmed.

2

You need to submit an Add Child to Child Care Subsidy claim for <Child’s first name>.

A Child Care Subsidy claim can be backdated up to 28 days from the date you submit your claim.

Child Care Subsidy can only be paid once your claim is approved and enrolments confirmed.

3

Child Care Subsidy enrolments

You can still confirm the enrolment details are correct when the enrolment is showing the status of ‘Ceased’.

4

Child Care Subsidy enrolments

You will need to contact us to confirm this enrolment with a service officer.