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Managing the delivery of Parental Leave Pay (PPL) 007-26072734




Letters and electronic messages

Services Australia has endorsed these letters and electronic messages for use. They are the latest versions. Do not use locally produced letters or electronic message.

Request for refund - if a payment is made to the incorrect employer bank account, complete and send the request for refund letter to the relevant financial institution.

Employer request to contact us - Domestic

Employer request to contact us - International

Contact details

Paid Parental Leave Employer Processing Team (PPLEPT)

New Parent Programmes Team

Office Locator

Processing Services details for: Paid Parental Leave (PPL) - Employer Processing

Services Australia website

Business Hub