General Practitioner Aged Care Access Incentive (GP ACAI) for Practice Incentives Program (PIP) 012-10150000

The PIP GP ACAI ended 31 July 2024.

• The last calculated PIP GP ACAI payment was August 2024
• Practitioners had 3 payment quarters to finalise any held payment/s. After this time, any held payments were forfeited
• The final run of the August 2024 payment was May 2025

After the August 2024 PIP GP ACAI payment calculation, Program Management (Payments team) identified all held payments and the reasons for the hold.

The Payments team attempted to contact all GPs with:

• no SIP ACAI bank details recorded in the Provider Directory System (PDS)
• returned payments

GPs were told to update their bank details:

• through HPOS, or
• by lodging a GP ACAI Payment banking details (IP011) form

The Payments team made multiple attempts to contact GPs with held payments to get current bank details to allow release of the held payments:

• August/September 2024: letters were sent to the GPs preferred mailing address in PDS
• December 2024/January 2025: emails were sent to the email address listed in PDS
• March 2025: phone calls were made to the GPs with an email follow up

The Payments team did not contact GPs whose PIP GP ACAI payments were held due to practice payments being on hold. If the practice PIP payment hold was removed up to, and including, 30 April 2025, any associated PIP GP ACAI payments were automatically released in the quarterly payment run following the removal of the hold.

The PIP GP ACAI banking details (IP011) form is no longer accepted. The form was removed from use on 1 August 2024.

If a IP011 form is received through email or HPOS messaging:

• it is not sent to PaNDA or returned to the sender
• email triage staff reject the form, and
• a reply is sent advising the incentive has ceased

The Program Management (Policy) team manage IP011 forms received through KOFAX. Rejection letters will be sent to the address on the IP011 form. Policy team may call practices sending forms on behalf of their GPs to remind them the incentive has ceased. Forms will not be returned with the rejection letter.

PIP GP ACAI enquiries can be received in writing or verbally over the phone. Information about GP ACAI payments can only be released to the GP who provided the service. Payment details will not be provided to a practice owner or authorised contact person who is not the ACAI GP.

GPs requesting a duplicate payment advice will be issued with a duplicate payment summary for the financial year(s). Duplicate payment summaries cannot be provided for payments more than 7 years before the date of request.

The Process page contains steps on how to manage PIP GP ACAI enquiries including requests for duplicate payment advices.