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Provisional Payments for the Practice Incentives Program (PIP) 012-21112550

This document outlines information and processes for Provisional Payments for the Practice Incentives Program (PIP).

View a practice's Provisional Payment History for a specific payment

Table 1

Step	Action
1	Log into system Log on to PIP Online.
2	Check a practice's Provisional Payments History Select: Provisional Payments tab. Provisional Payments History from the main menu On the Provisional Payments History screen: Key in the Practice ID Select a specific payment type from the Payment Type dropdown menu The list of Provisional Payments will show.
3	Note payment status Note the payment status of the relevant payment advice(s) before telling the practice what to do. Note: external users (Practices) can only see Payment Advices when they have the status of Paid in the Payment Status column. Internal users can see all the payment statuses listed below. If the relevant payment status shows: Unpaid or In-progress Tell the practice the payment status and the relevant upcoming payment dates Tell the practice to contact their Primary Health Network (PHN) if they have more questions Process ends here Practice Closed or Practice Withdrawn Tell the practice the payment status, and that payments will not be made for withdrawn or closed practices Tell the practice to contact their PHN if they have more questions Process ends here Rejected Tell the practice to contact their PHN as Services Australia relies on the data sent by the PHN to determine a payment Process ends here Paid Tell the practice about the payment status, and Go to Step 4
4	Download a Payment Advice for a specific provisional payment Under Payment Advice, select View for the relevant payment date The Payment Advice will download to the Service Officers 'Downloads' folder Note: the downloaded Payment Advice includes the Practice ID in the document title. Make sure the document has the correct Practice ID in the title when sending to the practice.
5	Confirm authorised contact has a Registration Authority (RA) number Select Practice Staff System Access from the practice's PIP profile. Does the authorised contact have an RA number registered in PIP? Yes, go to Step 5 No, tell the authorised contact that the Payment Advice will be sent via Health Professional Online Services (HPOS) to a staff member with registered system access Note: the Payment Advice can only be sent via the HPOS mail centre. At least one owner or authorised contact must have an RA number registered in PIP.
6	Send the Payment Advice to the authorised contact Open the HPOS Mail Centre: Select PIP from the menu options Select compose new mail Select the ‘practice' radio button Key the RA number for the authorised contact from the Practice Staff System Access section of the PIP Online system The authorised contact's name will populate Key subject: 'PIP <Payment/Incentive Name> Payment Advice' Select choose file and upload the Payment Advice from the Downloads folder Make sure the Practice ID in the document title is correct Send the mail to the authorised contact
7	Delete the downloaded Payment Advice In accordance with Services Australia's privacy policy, Service Officers must delete any copies of the downloaded Payment Advice from their computer. To delete, open the Downloads folder and delete the item.