Managing PaNDA work items for the Practice Incentives Program (PIP) and Workforce Incentive Program (WIP)

Work type identification codes

Table 1: Identification codes for notifications

Notification type	Form name	Identification code
eHealth application	IP002	eH
Procedure GP application	IP004	PGP
IHI practice application	IP026	IHI
After hours application	IP030	AH
Quality Improvement application	IP033	QI
IHI patient withdrawal	IP029	WD
Practice relocation	IP005	RELOC
Change of contact	IP005	CONTACT
Ceasing a practitioner	IP005	CEASE GP
Practice amalgamation	IP005	AMALG
Change of bank details	IP005	BANK
Updating Health Professional hours	IP005	HP HOURS

Active Incentives PaNDA work types and associated forms

Table 2: Active Incentive Program work types

Panda Work Type	Incentive work type	Form Code
INC_PIP_WIP_ACCRED	Accreditation PIP/WIPPS	N/A
INC_PIP_WIP_AD_PRAC	Additional Practice Branch PIP/WIPPS	IP025
INC_PIP_WIP_SAMEND	Amendments PIP/WIPPS	N/A
INC_PIP_GPACAI_INCENTIVES_BANKING_DETAILS	Bank Details SIP ACAI PIP	IP011
INC_GPRIP_BANK_ACCOUNT_DETAILS	Bank Details WIP-DS	IP020
INC_PIP_WIP_CHG_OTH	Change of Details - Other PIP/WIPPS	IP005
INC_PIP_WIP_CHG_DET	Change of Details - Bank Account PIP/WIPPS	IP005
INC_PIP_WIP_CHPR_OWN	Change of Practice Ownership PIP/WIPPS	IP010
INC_PIP_ANNUAL_STATEMENT	Confirmation Statement PIP	N/A
INC_WIP_QTR_CON_STMT	Confirmation Statement WIPPS	N/A
INC_PIP_IHI_AND_PBS_COPAYMENT_SINGLE_PATIENT_REG	IHI Patient Registration/Withdrawal PIP	IP017, IP029
INC_PIP_WIP_GP_NPDET	Individual Practitioner Details PIP/WIPPS	IP003
INC_OTHER_PROGRAMS	Other Programs	N/A
INC_PIP_WIP_PRC_CWDL	Practice & Branch Closure or Withdrawal PIP/WIPPS	IP007
INC_PIP_WIP_PR_OWN	Practice Ownership Details PIP/WIPPS	IP008
INC_PIP_WIP_APP	Program Application PIP/WIPPS	IP001
INC_PIP_WIP_REC_REIM	Recovery/Voluntary Reimbursement PIP/WIPPS	N/A
INC_PIP_WIP_REV_DEC	Review of Decision - PIP/WIPPS	IP0027
INC_PIP_TEACHING_PAYMENT_CLAIM	Teaching Claim PIP	IP006
INC_PIP_AFTER_HOURS_APPLICATION	PIP Individual PIP Incentives application	IP030, IP026, IP004, IP002, IP033
INC_RTS_MAIL	Returned Mail - Incentives

Retired Incentives PaNDA work types

Table 3: Retired Incentive Program work types - these work types will no longer show in the work type list. Historical work that was completed in these work types still appear and can be requested if needed. Refer to LPS.

Panda Work Type	Incentive work type	Form Code
INC_PIP_ACCREDITATIONS	Accreditation PIP (Retired)	N/A
INC_WIP_ACCRED	Accreditation WIPPS (Retired)	N/A
INC_PIP_ADDITIONAL_PRACTICE_BRANCH_FORM	Additional Practice Branch PIP (Retired)	IP025
INC_WIP_ADD_PRAC	Additional Practice Branch WIPPS (Retired)	IP025
INC_PIP_SIMPLE_AMENDMENT	Amendments PIP (Retired)	N/A
INC_WIP_SAMEND	Amendments WIPPS (Retired)	N/A
INC_PIP_CHANGE_PRACTICE_DETAILS	Change of Details - Bank Account PIP (Retired)	IP005
INC_PIP_CHANGE_OTH	Change of Details - Other PIP (Retired)	IP005
INC_WIP_CHANGE_OTH	Change of Details - Other WIPPS (Retired)	IP005
INC_WIP_CHANGE_DET	Change of Details - Bank Account WIPPS (Retired)	IP005
INC_PIP_CHANGE_OWN	Change of Practice Ownership PIP (Retired)	IP010
INC_WIP_CHG_OWN	Change of Practice Ownership WIPPS (Retired)	IP010
INC_PIP_IHI_AND_PBS_COPAYMENT_MULTI_PATIENT_REG	IHI Multi Patient Registration PIP (Retired)	IP019 Decommissioned form
INC_PIP_IHI_PRACTICE_AUTHORITY_REGISTER_FORM	IHI Practice Authority Registration PIP (Retired)	IP009
INC_PIP_PRACDET	Individual Practitioner Details PIP (Retired)	IP003
INC_WIP_PRACDET	Individual Practitioner Details WIPPS (Retired)	IP003
INC_PIP_WIP_PRC_CWDL	Practice & Branch Closure or Withdrawal PIP/WIPPS (Retired)	IP007
INC_PIP_PB_CLOSE	Prac and Branch Closure or Withdrawal PIP (Retired)	IP007
INC_PNIP_PB_CLOSE	Prac and Branch Closure or Withdrawal PNIP (Retired)	IP007
INC_PIP_WIP_PR_OWNERSHIP_DETAILS_FORM	Practice Ownership Details PIP/WIPPS (Retired)	IP008
INC_WIP_PRAC_OWN	DET Practice Ownership Details WIPPS (Retired)	IP008
INC_PIP_PROGRAM_APPLICATION	Program Application PIP (Retired)	IP001
INC_WIP_PROG_APPLIC	Program Application WIPPS (Retired)	IP001
INC_PIP	Recovery/Voluntary Reimbursement - PIP (Retired)	N/A
INC_PIP_WIP_REC_REIM	Recovery/Voluntary Reimbursement PIP/WIPPS (Retired)	N/A
INC _PIP_REV_DECISION	Review of Decision PIP (Retired)	IP0027
INC_PIP_WIP_REV_DEC	Review of Decision - PIP/WIPPS (Retired)	IP0027
INC_PIP_IHI_AND_PBS_COPAYMENT_WITHDRAWAL	IHI Patient Withdrawal PIP	IP0029
INC_PIP_EHEALTH_APPLICATION	eHealth Application PIP	IP002
INC_PIP_EHLTH_QI_APP	eHealth/QI Application PIP	IP033 (QI)/IP002 (eHealth)
INC_PIP_IHI_PBS_COPAY_MEASURE_APPLICATION IHI	Practice Application PIP	IP026
INC_PROCD_GP_PMT_APP	Procedural GP Payment Application	IP004

Program Management PaNDA work types

Table 4: Work types for escalated work items

PaNDA Escalation work types	Program	Request type
INC_NO_Policy	PIP WIP - Practice Stream	FTL request
INC_NO_Payments	PIP	Escalation
INC_NO_Projects	PIP WIP - Practice Stream	Escalation ACAI dup statement
INC_NO_WIP_PS	WIP - Practice Stream	Escalation
INC_NO_WIP_DS	WIP - Doctor Stream	Escalation
INC_PSO_Escalation	PIP, WIP - Practice Stream and WIP - Doctor Stream	LPS escalation

PaNDA Escalation codes for free text letters (FTL) and escalations

Table 5

Work Type	Code
Free Text Letter	FTL [CODE]
Email	EMAIL [CODE]
Accreditation	ACCRED
Additional Practice Branch	ADD BRANCH
Amendments	AMEND
Bank Details SIP ACAI PIP	BANK ACAI
Bank Details WIP-DS	BANK WIP DS
Change of Details - Cease GP/NP	CoD CEASE
Change of Details - Authorised Contact	CoD CONTACT
Change of Details - Bank details	CoD BANK
Change of Details - Amalgamation	CoD AMALG
Change of Details - Relocation	CoD RELOC
Change of Ownership	OWNERSHIP
Confirmation Statement PIP	ACS
Confirmation Statement WIPPS	QCS
IHI Multi Patient Registration PIP	IHI MULTI
IHI Patient Registration	IHI
IHI Patient Withdrawal	IHI WD
IHI Practice Authority Registration	IHI PRAC AUTH
Individual Practitioner Details	INDIV DET
Practice & Branch Closure or Withdrawal	CLOSURE
Practice Ownership Details	HPOS APP
Program Application	PROG APP [SPLIT]
Recovery /Voluntary Reimbursement	RECOVERY
Returned Mail	RTS
Review of Decision	RoD
Teaching Claim	TEACH
Incentive Application	INC APP
SIP/ACAI Duplicate Statement Requests	SIP DUP
Incentive payment enquiries	PAYMENTS

Escalation processing note examples

Table 6

Work type example	Description
Teaching Claim	A recovery is being raised for this practice, please confirm if the Department of Health and Aged Care has an audit or compliance activity in progress.
Practice Ownership	Please confirm if evidence is sufficient to action change of ownership.
Practice Ownership	Complex ownership dispute, see uploaded file note and LPS email escalation for details.

Obtaining verbal information

Table 7

Note: full details of the call must be recorded - date and time of call, contact name, information obtained.

Form	Information
IP001 Program Application	Confirming current public liability insurance Confirming current & appropriate professional indemnity cover for general practitioners (GP), nurses and other health professionals Provider start dates
IP003 Individual GP form	Provider start dates Provider end dates Confirm current professional indemnity
IP005 Change of details	Has the practice ownership changed? If yes, this must be followed up in writing Is the old location still operating as a medical practice? If yes, refer to LPS for follow up action Confirming current public liability and professional indemnity cover Confirming if authorised contacts are to be added or removed - if signatures are needed, follow up in writing Provider end dates
IP010 Change of ownership	Confirming current public liability and professional indemnity cover Confirming if authorised contacts are to be added or removed - follow up in writing if signatures needed Provider end dates

Multi-Functional Device (MFD) scanning errors

Table 8

Error

Fix

Paper jam

The Clear the Paper Jam in the Document Feeder error message will show.

To clear the paper jam:

open the document feeder cover
remove the paper mail
close the document feeder cover
select Confirm on the MFD screen
select Delete on the MFD screen
rescan the paper mail

start from the jammed paper mail
do not rescan paper mail scanned before the paper jam

All paper mail scanned prior to the paper jam is sent to KOFAX Validation application.

Undeliverable transmission

The Multi-Functional Device (MFD) may print an undelivered transmission receipt.

The transmission receipt will show the pages that did not scan successfully.

If the transmission receipt shows a:

work item, refer to the Team Leader
document separator page, ignore

KOFAX separator page

$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ KOFAX separator page

Scanned batch header page

Batch Header sheet

Operational Information

Managing PaNDA work items for the Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-23042007