For Provider Registration staff.
This page contains instruction for issuing a prescriber number when a manual form has been received.
On this page:
Medical practitioner prescriber number
Participating dental practitioner prescriber
Authorised optometrist prescriber
Authorised nurse prescriber:
Authorised nurse practitioner prescriber
Authorised midwife prescriber
Return inconsistent or incomplete applications
Medical practitioner prescriber number
Table 1: this table describes how to issue a prescriber number for a medical practitioner when an Application for a Medicare provider number and/or prescriber number for a medical practitioner form (HW019) is received.
Expand tableStep | Action |
1 | Assess application details
Check the application to make sure the following fields have been completed: - First name and surname
- Date of birth
- Existing provider number (if applicable)
- Indicated prescriber number is needed
- Declaration must be signed
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2 | Check eligibility
Check that the medical practitioner has: - a provider number (or is applying for a provider number)
- current medical registration with Australian Health Practitioner Regulation Agency (Ahpra) that does not have restrictions to prescribe medications
If an application cannot be processed or if the request is incomplete, see Table 9. Note: medical practitioner applications seeking a prescriber number do not need confirmation of a decision from an APS5 or above delegate. Applications for medical practitioners are delegated to APS3 or above. |
3 | Allocate a prescriber number
Allocate a prescriber number in the Provider Directory System (PDS): - Select the Qualification tab
- In the Prescriber Status field, select Prescriber
- Select Save
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4 | Issue confirmation letter and finalise
- Z2701 - Medical practitioners provider number letter for a prescriber number issued in conjunction with a new provider number. This letter is created in PDS and flows through to the Digital Messaging Capability (DMC)
- Z2193 PBS prescriber number letter is for a PBS prescriber only and is created from the manual letter subsite:
- complete appropriate fields of letter template
- save letter as a PDF
- upload letter to PaNDA
- make sure that the Surname, First Name, Provider Number and Case ID fields are completed and correct
- print the letter and send to the medical practitioner
- add any appropriate notes to the PaNDA file
- select Complete
- Select Request Approved
- Select Save or Save and Next, as appropriate
Note: start date of the prescriber number on the letter is the date of issue or first location start date, whichever is later. |
Participating dental practitioner prescriber
Table 2: this table describes how to issue a prescriber number for an eligible dentist applying to be recognised as a participating dental practitioner when an Application for a Medicare provider number or prescriber number for allied health, other primary health care, and non-medical health professionals form (HW093) is received.
Expand tableStep | Action |
1 | Assess application details
Check the application to make sure the following fields have been completed: - First name and surname
- Date of birth
- Existing provider number (if applicable)
- Indicated prescriber number is needed
- Declaration must be signed
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2 | Check eligibility
Check that the dentist: - Has a provider number (or is applying for a provider number)
- Holds registration with Australian Health Practitioner Regulation Agency (Ahpra) as a dentist, and does not have restrictions to prescribe medications
Go to the Ahpra website and take a snip of the Ahpra registration details. Copy the image into a Word document, convert to a PDF and upload to PaNDA (even if a copy of the Ahpra registration has been supplied with the application). Note: - Representative Public Dentists (RPDs) are not eligible for a prescriber number. All RPD applications must be sent for delegation
- an APS5 delegate assessment is required if an application cannot be processed or if the request is incomplete. Continue assessing to get delegate approval before refusing the application
Is there a processing note from an APS5 delegate advising if the application has been approved or refused? - Yes, if the delegate has:
- No, if there is no processing note from an APS5 delegate, go to Step 3
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3 | Forward application in PaNDA for the delegate decision
In PaNDA - Make sure the Surname, First Name, Provider Number and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating:
- 'delegate approval required for prescriber number' or
- 'delegate confirmation required for refusal of prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
When the application is Approved, go to Step 4. |
4 | Allocate a prescriber number
Allocate a prescriber number in the Provider Directory System (PDS): - Select the Qualification tab
- in the Prescriber Status field, select Prescriber
- Select Save
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5 | Issue a confirmation letter
A confirmation letter must be sent to all applicants, advising the outcome of their application. Select and complete the appropriate letter through Digital Messaging Capability (DMC) > Medicare Provider and Third Party letters > Provider registration. Outcome letter options: - Prescriber number issued in conjunction with a new provider number:
- Z2599 - Your Medicare provider/prescriber number - non-medical letter
- Prescriber number only application:
- Z3241 - Approved PBS Prescriber number letter
Convert the letter into PDF format and Save the letter to the team's secure drive. Then upload to the original file, making sure that the file name is correct. For help, see Associate documents to a work item. Then: - Print the letter and send to the provider by post and by HPOS (if the provider has an active HPOS account)
- Add any appropriate notes to the PaNDA file
- Select Complete
- Select Save
- Close the file
Note: start date of the prescriber number on the letter is the date of issue or first location start date, whichever is later. |
Authorised optometrist prescriber
Table 3: this table describes how to issue a prescriber number for an eligible optometrist when an Application for a Medicare provider number or prescriber number for allied health, other primary health care, and non-medical health professionals form (HW093) is received.
Expand tableStep | Action |
1 | Assess application details
Check the application to make sure the following fields have been completed: - First name and surname
- Date of birth
- Existing provider number (if applicable)
- Indicated prescriber number is needed
- Declaration must be signed
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2 | Check details
Check that the optometrist: - Has a provider number (or is applying for a provider number)
- Holds current Australian Health Practitioner Regulation Agency (Ahpra) registration as an optometrist
- Is endorsed with Ahpra as qualified to administer, obtain, possess, prescribe, supply or use topical schedule 2, 3 or 4 medicines for the purposes of the practice of optometry:
Go to the Ahpra website and take a snip of the Ahpra registration details. Copy the image into a Word document, convert to a PDF and upload to PaNDA (even if a copy of the Ahpra registration has been supplied with the application). Note: an APS5 delegate assessment is required if an application cannot be processed or if the request is incomplete. Continue assessing to get delegate approval before refusing the application. Is there a processing note from an APS5 delegate advising if the application has been approved or refused? - Yes, if the delegate has:
- No, if there is no processing note from an APS5 delegate, go to Step 3
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3 | Forward application in PaNDA for Delegate approval
In PaNDA: - Make sure the Surname, First Name, Provider Number and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating:
- 'delegate approval required for prescriber number', or
- 'delegate confirmation required for refusal of prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
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4 | Allocate a prescriber number
Allocate a prescriber number in Provider Directory System (PDS): - Select the Qualification tab
- in the Prescriber Status field, select Prescriber
- Select the Specialty tab:
- Select Add Specialty Code
- Key 551 into Specialty Code Description
- Key date of processing in the Start Date field
- No End Date needed
- Select Add New
- Select Cancel
- Select Save
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5 | Issue a confirmation letter
A confirmation letter must be sent to all applicants, advising the outcome of their application. Select and complete the appropriate letter through Digital Messaging Capability (DMC) > Medicare Provider and Third Party letters > Provider registration. Outcome letter options: - Prescriber number issued ion conjunction with a new provider number:
- Z2599 - Your Medicare provider/prescriber number - non-medical letter
- Prescriber number only application:
- Z3241 - Approved PBS Prescriber number letter
Convert the letter into PDF format and Save the letter to the team's secure drive. Then upload to the original file, making sure that the file name is correct. For help, see Associate documents to a work item. Then: - Print the letter and send to the provider by post and by HPOS (if the provider has an active HPOS account)
- Add any appropriate notes to the PaNDA file
- Select Complete
- Select Save
- Close the file
Note: start date of the prescriber number on the letter is the date of issue or first location start date, whichever is later. |
Authorised nurse prescriber
The three tables below describe how to assess, review and process the HW097 application form for an authorised nurse prescriber:
Table 4: Assessing the manual application
Table 5: Delegate review of the manual application
Table 6: Processing the manual application
Assessing the manual application
Table 4: this table describes the process after a Service Officer is allocated the work item in PaNDA to assess an Application to become an authorised nurse prescriber and receive a prescriber number form (HW097).
Expand tableStep | Action |
1 | Assessing a prescriber number
Open the application in PaNDA. Is there a processing note from an APS5 delegate advising if the application has been approved or rejected? - Yes, if the application is:
- approved, go to Table 7
- rejected, go to Table 9 > Step 3
- No, go to Step 2:
- Go to the Provider Directory System (PDS)
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2 | Make sure the mandatory information below has been provided on the application
Check: - the applicant's details:
- family name, given name
- date of birth
- if they indicated 'yes' that they have a prescribing agreement (a nurse prescriber agreement) in place with one or more Pharmaceutical Benefits Scheme (PBS) prescribers, none of whom is an authorised nurse prescriber.
There is no requirement for staff to physically view this agreement
If the mandatory information described above has not been provided, the application cannot be completed. Go to Step 10 |
3 | In PDS
- Select Individual view
- In the Search type field, select Shell Records
- In the Search ID field, type the registration number. For example, 'NMW000123456'
- In the ID Type field, select Registration Number
- Select Search. A health professional with matching details will show
- Select View
Check that the date of birth, surname and first name are the same as the application. |
4 | Assess health profession and qualification details
Evidence of endorsement/registration Check the Ahpra website for evidence of endorsement/registration: - Go to the Ahpra website to confirm registration
- Enter details in the following fields in the Ahpra website:
- Name
- Registration number, and
- Health profession
- Select Search. Advanced Search allows users to search as above and with the locality
- Take a screenshot of the search result by selecting Print this page on the top right corner of the webpage, file save and attach it as a PDF to the work item being assessed in PaNDA
Compare the Ahpra registration to the application form. - Select View Details in PDS to open the registration record:
- Check the following details match the applicant's details:
- Name
- Registration number
- Profession
- Registration Status should be Registered
- Registration Type should be General
- Registration Expiry Date should be current, that is, a future date
If applicant's details are invalid, confirm the details in the Ahpra shell record, then go to Step 8 for 'delegate rejection required for prescriber'. If the applicant has not completed the qualification section of the application, confirm the details in the Ahpra shell record, then go to Step 9 for 'delegate more information required for prescriber number' |
5 | Existing prescriber number
Has the eligible nurse prescriber supplied a previously issued prescriber number as a nurse practitioner on the application form? If: At the top of the screen with health professional's details, select Existing Prescriber Number: - Prescriber number details table displays with the record details for any existing prescriber numbers
- Assess the results:
- Check the existing profession type
- Check date of birth, surname, first name are the same as the application
- Compare details from existing record row(s) to this record (the first row of the table).
The existing record may include a midwife profession type
If the existing nurse practitioner prescriber number: - Matches the prescriber number on the application (if supplied), go to Step 6
- Does not match the prescriber number supplied on the application:
- Assess whether the discrepancy is minor (for example, a missing digit). If so, continue assessment and include a processing note in PaNDA for the delegate
- If there is a major discrepancy, further investigation may be needed. This could include contact with the applicant to confirm the information. If so, continue assessment and include a processing note in PaNDA for the delegate
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6 | Provider number and declaration
The declaration must be signed. The date is optional. - Make sure the health professional is an eligible nurse prescriber. See Step 4
- If the health professional is not eligible to be an authorised nurse prescriber, the application should be sent to the APS5 delegate for a refusal. Go to Step 8
- If the declaration or qualification section is not completed, return the form as incomplete. Go to step 9
Note: applications should not be refused without prior APS5 delegation. |
7 | Send for delegate approval in PaNDA
In PaNDA: - Make sure the Surname, First Name and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating 'delegate approval required for prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
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8 | Send for delegate rejection in PaNDA
In PaNDA: - Make sure the Surname, First Name and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating 'delegate rejection required for prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
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9 | Send for delegate 'we need more information' in PaNDA
In PaNDA: - Make sure the Surname, First Name and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating 'delegate more information required for prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
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Delegate review of the manual application
Table 5: this table describes the process after a Program Officer (APS5) has been delegated a work item in PaNDA to review. This table is for APS5 staff or above only.
Expand tableStep | Action |
1 | Delegate review
Only: - HW097 applications submitted requesting to be an authorised nurse prescriber and receive a prescriber number are allocated to work type - Application - Phase 1 in PaNDA
- APS5 or above delegate staff can hold the skill tag for this work type
Locate eligible nurse prescriber in the Provider Directory System (PDS) - Go to the PDS
- Select Individual view
- In the Search type field, select Shell Records
- In the Search ID field, type the registration number. For example, 'NMW000123456'
- In the ID Type field select Registration Number
- Select Search. A health professional with matching details will show
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2 | In PaNDA
Check PaNDA assessing note advising if the application should be approved, rejected or request for more information: - 'delegate approval required for prescriber number', or
- 'delegate confirmation required for rejection of prescriber number', or
- 'delegate confirmation required we need further information'
Go to step 3. |
3 | Checks
Check that the applicant: - holds current Australian Health Practitioner Regulation Agency (Ahpra) registration as a 'Nurse - Nurse Prescriber'
- has 'Scheduled medicines - designated registered nurse prescriber - qualified to prescribe scheduled medicines 2, 3, 4 and 8 in partnership with an authorised health practitioner under a clinical governance framework and an active prescribing agreement' on their Ahpra registration
Check: - the snip of Ahpra registration details uploaded to PaNDA
- for General registration with Ahpra
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4 | Reallocate to Service Officer
In PaNDA: - Make sure the Surname, First Name, Provider Number and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating:
- 'delegate approval granted for prescriber number' or
- 'delegate confirmation for rejection of prescriber number' or
- 'delegate confirmation we need further information'
- Select Confirm
- Select Details
- Select Send for processing
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Processing the manual application
Table 6: this table describes the process after a Service Officer has been allocated a work item in PaNDA following a delegate's review to process an application to become an authorised nurse prescriber and receive a prescriber number form (HW097).
Expand tableStep | Action |
1 | Processing a prescriber number
Only: - applications submitted requesting to be an authorised nurse prescriber and receive a prescriber number are allocated to work type - Application - Phase 1 in PaNDA
- APS3 or above delegate staff can hold the skill tag for this work type
- Open the Provider Directory System (PDS)
- Open application in PaNDA
Is there a processing note from an APS5 delegate advising if the application has been approved or refused? - Yes, if the application is:
- approved, go to Step 2
- to be rejected, go to Table 9
- requires more information, go to Table 9
- No, prescriber number cannot be processed. An APS5 delegate assessment is required before proceeding. See Table 5
Applications to be an authorised nurse prescriber cannot be actioned unless the APS5 delegate has written a processing note advising the outcome of the application. |
2 | In the Provider Directory System (PDS)
Go to the PDS - Select Individual view
- In the Search type field select Shell Records
- In the Search ID field, type the registration number. For example,'NMW000123456'
- In the ID Type field select Registration Number
- Select Search. A health professional with matching details will show
Note: if unable to identify the health professional, contact Local Peer Support (LPS) - Check if the health professional on the application matches any previous records. The health professional's name in PDS must match the name registered with their accreditation body (for example, Ahpra). If:
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3 | Promote record
- Select Promote button
- Confirmation box will display 'This action will promote the record. Do you wish to proceed?'
- Select check box 'I am authorised to promote this record and approve a prescriber number'
- Select Continue
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4 | Record personal details
The applicant's name must appear in PDS exactly as their registration/accreditation: - Date of Birth and Gender details that populate from a shell record
- Key the language if provided
- All other fields in the Personal tab are left blank
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5 | Record the contact details
- Begin by keying into the Locality or Postcode field. The rapid address tool will show
- Repeat the process with the address details. For example, '123 SMI' for 123 Smith Street
- If a non-standard address has been provided, select Manual Entry and key the address manually. This overrides the rapid address tool
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6 | Qualifications
Leave qualification details that populate from a shell record. Note: do not overwrite qualification details that populate from a shell record. |
7 | Registration details
Leave registration details that populate from a shell record. Note: do not overwrite registration details that populate from a shell record. |
8 | Save the record
- Select Save
- Action any return messages. For example, 'Mandatory fields non populated'
The prescriber number is now created. |
9 | Issue a confirmation letter and finalise
A confirmation letter must be sent to all applicants advising the outcome of their application: - Select and complete the appropriate letter through Digital Messaging Capability (DMC) > Medicare Provider and Third Party letters > Provider registration for:
- Z3241 - Approved PBS Prescriber number is for a prescriber number only application
- Z3226 - Prescriber number not approved
- Convert the letter into PDF format and Save the letter to the Customer Information folder on the team's secure drive. Then upload to the original file, making sure that the file name is correct. For help, see Associate documents to a work item
- Print the letter and send to the provider by post and by HPOS (if the provider has an active HPOS account)
- Add any appropriate notes to the PaNDA file
- Select Complete
- Select Save
- Close the file
File the application as processed in line with current workflow procedures. |
Authorised nurse practitioner prescriber
Table 7: this table describes how to issue a prescriber number to an eligible nurse practitioner when an Application for a Medicare provider number and/or prescriber number for a nurse practitioner or midwife form (HW088) is received.
Expand tableStep | Action |
1 | Assess application details
Check the application to make sure the following fields have been completed: - First name and surname
- Date of birth
- Existing provider number (if applicable)
- Indicated prescriber number is needed
- Declaration must be signed
Note: make sure the HW088 has been completed. |
2 | Check eligible nurse practitioner's details
Check that the eligible nurse practitioner: - has a provider number (or is applying for a provider number)
- holds current Australian Health Practitioner Regulation Agency (Ahpra) registration as a nurse
- has 'Nurse Practitioner' endorsement on their Ahpra registration
Go to the Ahpra website and take a snip of the Ahpra registration details. Copy the image into a Word document, convert to a PDF and upload to PaNDA (even if a copy of the Ahpra registration has been supplied with the application). Note: an APS5 delegate assessment is required if an application cannot be processed or if the request is incomplete. Continue assessing to get delegate approval before refusing the application. Is there a processing note from an APS5 delegate advising if the application has been approved or refused? - Yes, if the delegate has:
- No, if there is no processing note from an APS5 delegate, go to Step 3
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3 | Check for existing prescriber number
Check if the nurse practitioner has a prescriber number issued as an ‘Authorised nurse prescriber'. In the Provider Directory System (PDS): - Select Individual view
- In the Search type field, select Shell Records
- In the Search ID field, type registration number. For example, 'NMW000123456'
- In the ID Type field, select Registration Number
- Select Search. A health professional with matching details will show
- Select View
- At the top of the screen with health professional's details, select Existing Prescriber Number
- Prescriber number details table displays with this record's details and existing details
- Assess the results:
- Check the existing profession type
- Check date of birth, surname, first name are the same as the application
- Compare details from existing record row(s) to this record (the first row of the table)
The existing record may include a midwife profession type
If the details: - match the application or confirm there is an existing prescriber number, add a comment in PaNDA processing notes for the delegate, then go to Step 4
- do not match the application or cannot confirm there is an existing prescriber number, add a comment in PaNDA processing notes for the delegate to investigate further, then go to Step 5
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4 | Send for delegate approval in PaNDA
In PaNDA: - Make sure the Surname, First Name, Provider Number and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating:
- 'delegate approval required for prescriber number' or
- 'delegate confirmation required for refusal of prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
Note: if the application is for an initial provider number, send the work item to the delegate via Send for delegation in PaNDA. |
5 | Determine the location an eligible nurse practitioner works in
When the eligible nurse practitioner works: - In private practice - a provider number is issued for billing appropriate Medicare Benefits Schedule (MBS) items. The specialty code 651 is added to the stem and location. The location provider number may be released to the nurse practitioner or appropriate third party
- In a government funded clinic/hospital/health service listed on a 19(2) or 19(5) Direction - a provider number is issued for billing appropriate MBS items. The specialty code 651 is added to the stem and location. The location provider number may be released to the nurse practitioner or appropriate third party
- In public hospital with refer and request rights, or where only prescribing access is required - a provider number is issued for refer and request only. The specialty code 651 is added to the stem and location with the location service ruled to prevent claiming of Medicare benefits when not eligible to claim Medicare benefits. The location provider number may be released to the nurse practitioner or appropriate third party
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6 | Allocate a prescriber number
Allocate a prescriber number in PDS edit mode: - Select the Qualification tab
- In the Prescriber Status field, select Prescriber
- Select Save
Note: where an eligible nurse practitioner has asked for a prescriber number only and a provider record has not previously been created, see Table 9 > Step 14 in Provider Directory System (PDS) specialty codes, for allied health and non-medical health professionals. |
7 | Issue a confirmation letter
A confirmation letter must be sent to all applicants advising the outcome of their application. Select and complete the appropriate letter through Digital Messaging Capability (DMC) > Medicare Provider and Third Party letters > Provider registration. Outcome letter options: - Prescriber number issued in conjunction with a new provider number:
- Z2599 - Your Medicare provider/prescriber number - non-medical letter
- Prescriber number only application:
- Z3241 - Approved PBS Prescriber number letter
- Where a nurse practitioner has an existing prescriber number as an authorised nurse prescriber and the application is approved, staff must issue both outcome letters:
- Issue Z2599 - Your Medicare provider/prescriber number - non medical letter and select the Existing prescriber number option (Endorsed as an authorised nurse practitioner and authorised nurse prescriber), and
- Issue Z3241 - Approved PBS Prescriber number letter
Convert the letter into PDF format and Save the letter to the Customer Information folder on the team's secure drive. Then upload to the original file, making sure that the file name is correct. For help, see Associate documents to a work item. Then: - Print the letter and send to the provider by post and by HPOS (if the provider has an active HPOS account)
- Add any appropriate notes to the PaNDA file
- Select Complete
- Select Save
- Close the file
Note: start date of the prescriber number on the letter is the date of issue or first location start date, whichever is later. |
Authorised midwife prescriber
Table 8: this table describes how to issue a prescriber number for a midwife when an Application for a Medicare provider number and/or prescriber number for a nurse practitioner or midwife form (HW088 ) is received.
Expand tableStep | Action |
1 | Assess application details
Check the application to make sure the following fields have been completed: - First name and surname
- Date of birth
- Existing provider number (if applicable)
- Indicated prescriber number is required
- Declaration must be signed
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2 | Confirm midwife's eligibility
Check that a midwife: - has a provider number
- holds current Australian Health Practitioner Regulation Agency (Ahpra) registration as a Midwife
- is endorsed on Ahpra with the wording:
- 'An endorsed midwife qualified to prescribe schedule 2, 3, 4 and 8 medicines and to provide services required for midwifery practice in accordance with relevant State and Territory legislation'
Go to the Ahpra website and take a snip of the Ahpra registration details. Copy the image into a Word document, convert to a PDF and upload to PaNDA (even if a copy of the Ahpra registration has been supplied with the application). Note: an APS5 delegate assessment is required if an application cannot be processed or if the request is incomplete. Continue assessing to get delegate approval before refusing the application. Is there a processing note from an APS5 delegate advising if the application has been approved or refused? - Yes, if the delegate has:
- No, if there is no processing note from an APS5 delegate, go to Step 3
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3 | Send for delegate approval in PaNDA
In PaNDA: - Make sure the Surname, First Name, Provider Number and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating:
- 'delegate approval required for prescriber number' or
- 'delegate confirmation required for refusal of prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
Note: if the application is for an initial provider number, move the work item to the National Office Escalation folder in PaNDA. |
4 | Determine the location the midwife works in
When the midwife works: - In private practice - a provider number is issued for billing appropriate MBS items. The specialty code 652 is added to the stem and location. This location provider number may be released to the midwife or appropriate third party
- In a government funded clinic/hospital/health service listed on a 19(2) or 19(5) Direction - a provider number is issued for billing appropriate MBS items. The specialty code 652 is added to the stem and location. The location provider number may be released to the nurse practitioner or appropriate third party
- In public hospital with refer and request rights, or where only prescribing access is required - a provider number is issued for refer and request only. The specialty code 652 is added to the stem and location with the location service ruled to prevent claiming of Medicare benefits when not eligible to claim Medicare benefits. The location provider number may be released to the midwife or appropriate third party
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5 | Allocate a prescriber number
Allocate a prescriber number in the Provider Directory System (PDS): - Select Qualification tab
- In the Prescriber Status field select Prescriber
- Select Save
Note: where the midwife has asked for a prescriber number only and a provider record has not previously been created, see Table 9 > Step 14 in Provider Directory System (PDS) specialty codes for allied health and non-medical health professionals. |
6 | Issue a confirmation letter
A confirmation letter must be sent to all applicants advising the outcome of their application. Select and complete the appropriate letter through Digital Messaging Capability (DMC) > Medicare Provider and Third Party letters > Provider registration. Outcome letter options: - Prescriber number issued in conjunction with a new provider number:
- Z2599 - Your Medicare provider/prescriber number - non-medical letter
- Prescriber number only application:
- Z3241 - Approved PBS Prescriber number letter
Convert the letter into PDF format and Save the letter to the Customer Information folder on the team's secure drive. Then upload to the original file, making sure that the file name is correct. For help, see Associate documents to a work item. Then: - Print the letter and send to the provider by post and by HPOS (if the provider has an active HPOS account)
- Add any appropriate notes to the PaNDA file
- Select Complete
- Select Save
- Close the file
Note: start date of the prescriber number on the letter is the date of issue or first location start date, whichever is later. |
Return inconsistent or incomplete applications
Table 9: this table describes how to return an application where the application cannot be processed or if the request is incomplete.
Expand tableStep | Action |
1 | Check for delegate assessment in PaNDA
An APS5 delegate assessment is required if an application cannot be processed or if the request is incomplete. Continue assessing to get delegate approval before refusing the application. Is there a processing note from an APS5 delegate advising the application has been approved or refused? |
2 | Send for delegation
In PaNDA: - Make sure the Surname, First Name, Provider Number and Case ID fields are complete and correct
- Select Processing Notes
- Select Add Processing Note
- Add a processing note stating 'delegate confirmation required for refusal of prescriber number'
- Select Confirm
- Select Details
- Select Send for Delegation
Procedure ends here. |
3 | Contact
Make one attempt to call, to tell them the reason for rejection. Record details in the Comments box. Note: comments are recorded in the shell record, and are only viewable to Services Australia staff. For: - Health professional application cannot be processed, we need more information, go to Step 4
- Health professional is ineligible to be issued with a prescriber number, go to Step 5
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4 | Issuing a letter to the provider
Where the application cannot be processed because the: - application is incomplete:
- Use letter template Z2306 - Provider Registration - we need more information through the Digital Messaging Capability (DMC)
- Complete appropriate fields of letter template
- In PaNDA, make sure the Surname, First Name, Provider Number and Case ID fields are completed and correct
- Add the Letter request ID and any appropriate notes to the PaNDA file
- Select Complete
- Select Request Rejected in the Complete Reason field
- Select Save or Save and Next as appropriate
- health professional is ineligible to be issued with a prescriber number, go to Step 5
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5 | Health professional is ineligible to be issued with a prescriber number
Use letter template: - Z2305 Provider Registration - Reject letter for:
- Medical practitioner
- Dentist
- Optometrist
- Nurse practitioner
- Midwife
- Z3226 - Prescriber number not approved letter for an eligible nurse prescriber
Complete appropriate fields of letter template, then: - Print letter and application and post to the health professional
- Save letter as a PDF
- Upload letter to PaNDA
- In PaNDA, make sure the Surname, First Name, Provider Number and Case ID fields are completed and correct
- Add any appropriate notes to the PaNDA file
- Select Complete
- Select Request Rejected in the Complete Reason field
- Select Save or Save and Next as appropriate
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