Processing Written Authority requests 012-63020010

Item

Description

1

HPOS item relates to Department of Veterans' Affairs (DVA)

Dear Prescriber/Delegate,

Your patient is a DVA patient.

We will forward this to DVA and you will get a response from them. You may receive a faster service by sending to DVA directly in future.

REPLY PAID 9998

VAPAC, Veterans' Affairs Pharmaceutical Advisory Centre

Department of Veterans' Affairs

GPO Box 9998

BRISBANE QLD 4001

Kind regards,

PBS Authorities Team

2

HPOS item received which is approved

Your recent Pharmaceutical Benefits Scheme (PBS) authority request for <First name Surname>, <Database program name and number> (if applicable), <drug name> (if applicable), Authority Prescription Number <Authority prescription number> has been approved.

The PBS authority approval number is <approval number>, for PBS item code <item code>. You must endorse the PBS authority prescription with the approval number and the item code.

Note: the Drug name field is optional. The drug form/strength can be included if multiple items are on the prescription. Staff must differentiate items.

For eye programs, also include:

Did you know that you can request initial treatment and increased quantities for continuing treatment for this indication for eligible patients using the Online PBS Authorities System and receive a real time assessment result?

For more information, go to the Services Australia website and search for 'Request an authority using Online PBS Authorities'.

3

HPOS item received which is approved with changes

Please read the attached letter for the outcome of your recent PBS authority request.

For eye programs, also include:

Did you know that you can request initial treatment and increased quantities for continuing treatment for this indication for eligible patients using the Online PBS Authorities System and receive a real time assessment result?

For more information, go to the Services Australia website and search for 'Request an authority using Online PBS Authorities'.

4

HPOS item received which is rejected

Please read the attached letter for the outcome of your recent PBS authority request.

For eye programs, also include:

Did you know that you can request initial treatment and increased quantities for continuing treatment for this indication for eligible patients using the Online PBS Authorities System and receive a real time assessment result?

For more information, go to the Services Australia website and search for 'Request an authority using Online PBS Authorities'.

5

HPOS item is received in incorrect folder

Dear Prescriber/Delegate

You have submitted this application, or Authority prescription, to the incorrect area or folder of HPOS.

Please note that all applications, Authority prescriptions and related items for PBS subsidy must be submitted via Form Upload, and not Compose new mail.

Once in the Form Upload section, select Form Category PBS - Authority Application forms and Prescriptions.

You then need to choose the Form Type. General (non-Complex drugs) Authority Prescription is for submitting general Authority prescriptions.

If you have a complex drug program, select the appropriate option from the list

Your application has not been forwarded. Please upload to the correct folder.

If you have any questions, please call 1800 700 270 and ask to talk about HPOS.

6

HPOS item has multiple patient prescriptions

Dear Prescriber/Delegate,

Please note that all application forms/prescriptions must be uploaded separately in Health Professional Online Services (HPOS).

Submitting multiple forms in the one message will result in each form not having a unique reference number meaning tracking may be difficult and delays to processing may occur.

We have separated the files on this occasion, but multiple applications/prescriptions may be returned to you for individual submission in future.

7

HPOS item is a duplicate, and a response has been sent to the previous HPOS item

No response required in HPOS.

8

HPOS item is a duplicate, and a response has not been sent to the previous HPOS item

Send appropriate response, for example, approval or rejection - refer to items 1-6 in this table.