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Indigenous homelessness 003-06010070



Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

If a child is in immediate danger or risk of harm you must act, and a delegate must call 000.

This document outlines the general provisions of homelessness in relation to Indigenous customers. Indigenous customers face specific homelessness issues. Assess this customer group under the general provisions of homelessness, with consideration also given to the information in this procedure.

Child safe framework

In line with a zero tolerance approach to harm of children, if a staff member in the course of their duties observes behaviour, which raises concerns about a child or young person's safety, Services Australia sets out specific steps that must be taken. Follow the agency’s Risk Identification and Reporting model when identifying and responding to child safety concerns. See, Risk identification and management of threats to the safety or welfare of a child for more details of this model and the agency’s commitment to the safety of children and young people.

Definition of homelessness

Homelessness in the Indigenous context is complex and multidimensional. Most definitions of homelessness are based on the non-Indigenous concept of house and home as a physical entity.

However, Indigenous concepts of home include a spiritual aspect. An Indigenous person may apply the concept of ‘home’ to a place or set of places, none of which involves conventional accommodation.

This includes a sense of belonging or acceptance in an area. Indigenous people may not see themselves as homeless, as long as their connections to their home place and community are still intact. Many traditional and older Indigenous people prefer, as a lifestyle choice, to live in accommodation, which is considered in the mainstream context to be substandard.

Categories of Indigenous Homelessness

There are five distinct categories of Indigenous Homelessness outlined in this procedure:

  • Lack of access to stable shelter
  • Spiritual forms of homelessness
  • Over-crowding
  • Relocation and transient homelessness
  • Leaving an unsafe or unstable home

While Indigenous Australians may have similar contributing factors to homelessness as other Australians, it is important to be aware of the extent to which the above factors affect Aboriginal and Torres Strait Islander people. Indigenous Australians in remote, rural and urban areas have varied levels of social and economic disadvantage, which will impact upon the extent and nature of their homelessness.

The Resources page contains a link to the Payment and Service Finder, which can be used to locate appropriate referral options based on the customer’s needs.

Where customers are unable to provide a residential address

Homelessness

Eligibility for Crisis Payment (CrP)

New claim for Crisis Payment extreme circumstances (other)

Social work service referral

Specialist staff for Indigenous Customers

Alternative Identity