Crisis Payment 003-07000000

This document outlines the various links and information in relation to Crisis Payment.

Government intent

Crisis Payment (CrP) is a one-off, non-taxable payment that is designed to help new and existing Services Australia customers who are in severe financial hardship.

Customers experiencing a crisis may be eligible for a Crisis Payment (CrP).

Common criteria for claiming CrP

The common criteria for customers claiming CrP:

• the customer is qualified (and payable) for a social security benefit, social security pension or ABSTUDY Living Allowance
• the customer is in severe financial hardship
• the claim for CrP is made within Australia
• the customer's participation payment is not payable due to a penalty applied for failing to meet a compulsory requirement
• the customer is not subject to an unemployment non-payment period or a serious failure period

Note: CrP is not generally payable to customers who are subject to an Assurance of Support (AoS), however may be payable if it is unreasonable for the assuree to accept the assurer's support.

The Resources page contains intranet links to the Crisis Payment fact sheet and Incarcerated Customer Services and contacts.

Contents

Eligibility for Crisis Payment (CrP)

Processing Crisis Payment (CrP) claims

Related links

Confirming prison admission and release dates

Social Work Services

Identifying and offering services to customers in crisis or needing special help

Managing compliance with compulsory requirements