New claim for Crisis Payment after customer released from prison or psychiatric confinement 003-07030030

Before starting this process, staff must read the Operational Message.

Contact details

Incarcerated customer directory

Public Trustee offices

Rejection codes and reasons

Table 1

Item	Rejection code	Reason
1	L14 - Period of imprisonment is less than fourteen (14) days	You have not been in prison or psychiatric confinement for 14 days or more because of being charged with an offence.
2	LOD - Claim not lodged within required period	You did not claim within the required timeframe.
3	NFH - Not in financial hardship	You are not in severe financial hardship.
4	NIA - Not in Australia on day of lodgement	You were not in Australia on the day you made a claim.
5	NQP - Not receiving an Income Support Payment	You are not receiving a social security pension, benefit or ABSTUDY Living Allowance.
6	PEC - Already paid for this circumstance	You have already been paid a Crisis Payment for this extreme circumstance

Warning messages

Table 2

Warning

Message text

Action

SR613

Qualifying payment Claim (Claim ID) is currently ‘In Process’

This will display if the system identifies the customer is not current on a qualifying payment but have a claim outstanding. 'In Process', 'On Hold' or 'Submitted'.

The CrP- PRI must not be finalised until the qualifying payment claim has been granted or rejected. Otherwise, CrP-PRI claims will be rejected incorrectly.

Staff must complete the qualifying payment claim.

SR624

Cus not SUS or CAN before release date. Review entitlement to primary payment.

This will display if the there is no suspension (SUS) or cancellation (CAN) while the customer was in prison or psychiatric confinement.

Check the customer’s entitlements for the period of custody. If they are not entitled, update their entitlements appropriately before re-establishing eligibility.

The Crisis Payment should not be finalised until review of entitlement is complete.

How to count the days in custody for CrP-PRI

The following tables outline how to calculate the beginning, ending and period of custody for CrP-PRI. The count of days does not start until they have spent the whole day (midnight to midnight) imprisoned.

In custody for 14 days or more

Table 3

Customer in custody (Day 0)

Count start date (Day 1)

Count end date (Day 14)

Release date-not counted towards minimum 14 Day period

Eligibility Scenario

Date of incarceration 3 March

The first day of entry is not counted towards the 14 days for CrP-PRI.

4 March

The count of days does not start until a customer has spent a whole day (midnight to midnight) imprisoned.

Day 1 starts from 4 March, the day after the customer entered custody.

17 March

The count of days ends on the last whole day (midnight to midnight) imprisoned.

Day 14 ends on 17 March, the day before the customer leaves custody.

Release 18 March

Customer released from prison or psychiatric confinement.

The day of release is not counted.

CrP-PRI Payable

Customer released from prison or psychiatric confinement as a result of being charged with an offence and has claimed a social security pension or benefit that is payable and has liquid assets of less than a fortnight's entitlement.

CrP-PRI claim 20 March

In Custody 3 March

Day 1 starts 4 March

Release date 18 March

Claim granted – CrP-PRI is payable as the person has been in prison for at least 14 days.

In Table 3, the DSP customer enters prison on 3 March. This is Day 0 and is the last day of DSP payment paid to the customer.

The count of days for Crisis Payment then starts on 4 March (Day 1) and continues until they are released on 18 March. This is a total of 14 days.

Less than 14 days in custody

Table 5

Customer in custody (Day 0)

Count start date (Day 1)

Count end date (Day 13)

Release date-not counted towards minimum 14 Day period

Eligibility Scenario

Date of incarceration 3 March

The first day of entry is not counted towards the 14 days for CrP-PRI.

4 March

The count of days does not start until a customer has spent a whole day (midnight to midnight) imprisoned.

Day 1 starts from 4 March, the day after the customer entered custody.

16 March

The count of days ends on the last whole day (midnight to midnight) imprisoned.

Day 13 ends on 16 March, the day before the customer leaves custody.

Release 17 March

Customer released from prison or psychiatric confinement.

The day of release is not counted.

CrP-PRI Not Payable

CrP-PRI claim 20 March
In Custody 3 March
Day 1 starts 4 March
Release date 17 March

Claim rejected – CrP-PRI is not payable as the person has not been in prison for at least 14 days.

ELD screen rejection will show L14 - Period of imprisonment is less than fourteen (14) days.

In hospital - not charged with an offence

Table 7

Customer in Custody (Day 0)

Count start date (Day 1)

Count end date (Day 15)

Release date-not counted towards minimum 14 Day period

Eligibility Scenario

A customer is admitted to the psychiatric wing of a hospital without being charged with an offence

Date admitted 3 March

The first day of entry in custody charged with an offence is not counted towards the 14 days for CrP-PRI.

4 March

The count of days does not start until a customer has spent a whole day (midnight to midnight) imprisoned.

Day 1 starts from 4 March, the day after the customer entered custody.

18 March

The count of days ends on the last whole day (midnight to midnight) imprisoned.

Day 15 ends on 18 March, the day before the customer leaves custody.

Release 19 March

Customer released from prison or psychiatric confinement.

The day of release is not counted.

CrP-PRI Not Payable

Customer released from psychiatric wing of hospital was not charged with an offence has claimed a social security pension or benefit that is payable and has liquid assets of less than a fortnight's entitlement.

CrP-PRI claim 20 March
Hospitalisation 3 March
Release date 19 March

Claim rejected – CrP-PRI is not payable as the person was not in prison or psychiatric confinement because of being charged with an offence.

Update the Manual rejection field to L14 - Period of imprisonment is less than fourteen (14) days.

Comparison - not in custody/in custody

Table 8

Customer in Custody (Day 0)

Count start date (Day 1)

Release date-not counted towards minimum 14 Day period

Eligibility Scenario

Customer found not guilty with no conviction recorded, was confined in a psychiatric institution charged with an offence and is undertaking a course of rehabilitation

Date of incarceration 1 January

The first day of entry is not counted towards the 14 days for CrP-PRI.

2 January

The count of days does not start until a customer has spent a whole day (midnight to midnight) imprisoned.

Day 1 starts from 2 January, the day after the customer entered custody.

Release 31 December

Customer released from prison or psychiatric confinement.

The day of release is not counted.

CrP-PRI Not Payable

Customer released from psychiatric confinement was undertaking course of rehabilitation, was receiving DSP while in custody and has liquid assets of less than a fortnight's entitlement.

CrP-PRI claim 31 December
In Custody 1 January
DSP paid - 1 Jan to 31 Dec
Day 1 starts 2 January
Release date 31 December

Claim rejected – CrP-PRI is not payable as the person is not being released from prison or psychiatric confinement.

Update the Manual rejection field to L14 - Period of imprisonment is less than fourteen (14) days.

Customer found not guilty with no conviction recorded, was confined in a psychiatric institution charged with an offence and is not undertaking a course of rehabilitation

Date of incarceration 1 January

The first day of entry not counted towards the 14 days for CrP-PRI.

2 January

The count of days does not start until a customer has spent a whole day (midnight to midnight) imprisoned.

Day 1 starts from 2 January, the day after the customer entered custody.

Release 31 December

Customer released from prison or psychiatric confinement.

The day of release is not counted.

CrP-PRI Payable

Customer released from prison or psychiatric confinement as a result of being charged with an offence and has claimed a social security pension or benefit that is payable and has liquid assets of less than a fortnight's entitlement.

CrP-PRI claim 31 December
In Custody 1 January
Day 1 starts 2 January
Release date 31 December

Claim granted – CrP-PRI is payable as the person has been in prison for at least 14 days.

Examples of revised release date

CrP-PRI where the revised release date is before or after the original release date

Table 9: This table outlines CrP-PRI payability (or not payable) when the original planned released date has been revised by the correctional centre.

Crisis Payment is payable if the revised release date is before the original planned release date as long as the customer meets all other eligibility criteria
Where the customer is released from prison later than originally scheduled, for example, after the original release date, Crisis Payment is not payable and becomes a recoverable debt

If the release date is revised by the prison and is after the originally scheduled release date, and CrP-PRI has been paid, reverse the grant decision. The customer has to repay the original payment and make another claim for CrP-PRI

Example

Description

Release date is before the original release

Customer lodges a CrP-PRI claim on 1 March (day 1) with an expected release date of 19 March. ISP and Crisis Payment granted and finalised on 1 (March) (day 1). Date of release changed to 15 March (Day 15 – before the original release date). Crisis Payment is payable if the revised release date is before the original release date and the customer meets all other eligibility criteria.

Release date is after the original release

Customer lodges a CrP-PRI claim on 1 March (day 1) with an expected release date of 14 March. ISP and Crisis payment granted and finalised on 14 March. Date of release changed to 20 March (Day 20 – after the original release date). Crisis Payment is not payable if the release date is revised and comes after the originally scheduled release date. Crisis Payment is a recoverable debt, regardless of whether or not it is still within 21 days of the claim being made.