Recording participation and compliance interventions in the Social Work Information System (SWIS) 003-12080020

DOC text:

• Service officer undertaking Capability Assessment dated: insert date
• Method of Contact: Case consult only/Three way call/SW took over call delete non applicable
• Customer circumstances and Impacts: insert identified customer circumstances and their impacts
• Interventions/Recommendations: (eg Social Case work, JSCI, ESAt, CiCs, HI, Participation exemption, contact with Provider, referrals)
• Social Work case notes have been recorded within SWIS: Yes/No
• SW Log on/contact details: insert

DOC text:

• Reason for referral:
• Service Officer undertaking a failure investigation for: insert failure type and date
• Method of Contact: Case consult only/Three way call/SW took over call delete non applicable
• Customer circumstances and Impacts: insert identified customer circumstances and their impacts
• Interventions/ Recommendations: (eg Social Case work, JSCI, ESAt, CiCs, HI, Participation exemption, contact with Provider, referrals)
• Social Work case notes have been recorded within SWIS - Yes/No
• SW Log on/contact details: insert

DOC text:

• Service Officer undertaking a CCA dated: insert date
• Method of Contact: Case consult only/Three way call/SW took over call delete non applicable
• Customer circumstances and Impacts: insert identified customer circumstances and their impacts
• Interventions/ Recommendations: (eg Social Case work, JSCI, ESAt, CiCs, HI, Participation exemption, contact with Provider, referrals)
• Social Work case notes have been recorded within SWIS - Yes/No
• SW Log on/contact details: insert

DOC text:

• Reason for referral: PST SW has undertaken a CCA by phone on [date]
• Contributing failure dates - (insert dates)
• Assessment, impacts and interventions - (summary of assessment, impacts and interventions). Please refer to CIC screen within the CCA workflow for further information
• Social Work case notes have been recorded within SWIS: Yes/No
• SW Log on/contact details: insert
• Mandatory advice: The job seeker has been advised if the call is disconnected:
  • they must call back by midday the next business day, and that
  • if they do not call back this may affect their payments, if the decision is made to apply the serious failure for persistent non-compliance, and they wish to access waiver provisions to have payment reinstated
  • if the serious failure is applied, the job seeker can have the penalty waived if they agree to undertake a Compliance Activity. They will only be entitled to a waiver from the date they contact and agree to a Compliance Activity. It is therefore important that they re-contact PST before midday on the following business day.