Skip to navigation Skip to content

Nominees for the National Redress Scheme 003-18050704

Expand/Collapse all sectionsExpand all


Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

This document outlines nominee arrangements for the National Redress Scheme (the Scheme) administered by the Department of Social Services (DSS).

Nominees for the Scheme

The Scheme has a separate nominee process to Services Australia programs. It is administered under specific legislation. There are 2 types of redress nominees:

  • an assistance nominee
  • a legal nominee

An applicant can appoint a person or organisation to act on their behalf with the Scheme. Generally, a nominee can:

  • help a person apply for redress
  • receive copies of all letters
  • ask questions about the applicant’s application
  • receive phone calls about an applicant’s application
  • provide information to the Scheme
  • request the application be withdrawn

Note: nominees appointed under the Scheme must meet the same Identity Confirmation requirements as applicants, see Identity Confirmation for the National Redress Scheme.

For an individual/person to confirm their identity a nominee must:

  • have a Confirmed identity status on their Centrelink record and provide consent to use their Customer Reference Number (CRN), or
  • complete linkage and provide one document from each category below:
    • Commencement of Identity document (CoI). A nominee can demonstrate CoI in Australia by providing documents that confirm their birth in Australia, or arrival in Australia, thereby establishing a nominee’s existence in Australia
    • Primary Use in Community document (PUiC)
    • Secondary Use In Community document (SUiC)

Note: one of the documents must be an approved photographic identity document to complete facial comparison for linkage

See Identity documents A to Z.

The Department of Social Services (DSS) will complete the process for nominee organisations.

When applicants may appoint a nominee

An applicant may appoint a nominee if they:

  • want to apply for redress, but do not want to deal directly with the Scheme themselves
  • want to apply for redress and want support through the process, for example completing the application, providing additional information or interactions by phone
  • have an existing legal arrangement where someone has the authority to act on their behalf

The Resources page contains a link to the National Redress Scheme website, including more information about how to appoint a nominee.

Redress Nominee Form

An applicant can appoint a nominee using the Redress Nominee Form. The Redress Nominee Form can be downloaded from the National Redress Scheme website or mailed out. The Resources page includes a link to the National Redress Scheme website.

General rules for receiving Redress Nominee Form:

  • the Redress Nominee Form can be received at any stage in the redress application process (with or without the Application for Redress)
  • a separate Redress Nominee Form must be completed for each nominee to be appointed
  • a form requesting a legal nominee must have the relevant legal appointment documents attached

National Redress Scheme enquiries and document lodgement in service centres

Identity Confirmation for the National Redress Scheme

Social Work role with individuals linked to the National Redress Scheme and recording in SWIS

Referring individuals linked to the National Redress Scheme to a social worker