Nominees for the National Redress Scheme 003-18050704

The Scheme has a separate nominee process to Services Australia programs. It is administered under specific legislation. There are 2 types of redress nominees:

• an assistance nominee
• a legal nominee

An applicant can appoint a person or organisation who can help them to apply for redress. Generally, a nominee can:

• help a person apply for redress
• receive copies of all letters
• ask questions about the applicant’s application
• receive phone calls about an applicant’s application
• provide information to the Scheme, and/or
• ask for an offer of redress to be reviewed

Note: nominees appointed under the Scheme must meet the same Identity Confirmation requirements as applicants, see Identity Confirmation for the National Redress Scheme.

For an individual/person to confirm their identity a nominee must:

• have a Confirmed identity status on their Centrelink record and provide consent to use their Customer Reference Number (CRN), or
• complete linkage and provide one document from each category below:
• Commencement of Identity document (CoI). A nominee can demonstrate CoI in Australia by providing documents that confirm their birth in Australia, or arrival in Australia, thereby establishing a nominee’s existence in Australia
• Primary Use in Community document (PUiC)
• Secondary Use In Community document (SUiC)
• Note: one of the documents must be an approved photographic identity document to complete facial comparison for linkage

See Identity documents A to Z.

The Department of Social Services (DSS) will complete the process for nominee organisations.

An applicant may appoint a nominee if they:

• want to apply for redress, but do not want to deal directly with the Scheme themselves
• want to apply for redress and want support through the process, for example to complete the Application for Redress
• need support to deal with the Scheme, for example help with providing the information required, or
• have an existing legal arrangement where someone has the authority to act on their behalf

The Resources page contains a link to the National Redress Scheme website, including more information about how to appoint a nominee.

An applicant can appoint a nominee using the Redress Nominee Form. The Redress Nominee Form can be downloaded from the National Redress Scheme website or mailed out. The Resources page includes a link to the National Redress Scheme website for a copy of the Redress Nominee Form.

General rules for receiving Redress Nominee Form:

• the Redress Nominee Form can be received at any stage in the redress application process (with or without the Application for Redress)
• each Redress Nominee Form can be used to appoint only one nominee
• legal nominee forms need to have the relevant legal appointment documents attached