Recording Child Support customers talking about suicide, self-harm or harm to others in the Social Work Information System (SWIS) 003-19020741
Expand allRisks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.
If a child is in immediate danger or risk of harm you must act, and a delegate must call 000.
For Services Australia social workers working in the Child Support Smart Centre.
This document outlines the different categories and fields used by Services Australia social workers in the Child Support Smart Centre to record Child Support referrals in the Social Work Information System (SWIS).
Child safe framework
Services Australia has a zero tolerance approach to child abuse.
A staff member must act when they see or hear behaviour which raises concern about a child or young person’s safety. Follow the agency's Risk Identification and Reporting model when identifying and responding to child safety concerns. See Risk identification and management of threats to the safety or welfare of a child.
Social work priority customers
Social workers in the Child Support Smart Centre are focused on providing support to customers with highly complex needs, particularly those customers presenting at risk of suicide, self-harm or harm to others, including risks of harm to children.
The Resources page contains links to the Threat to self-harm and/or to harm others and the Security incident reporting on the intranet.
Related links
Customers talking about suicide or self-harm
Social Work Information System (SWIS)
Risk identification and management of threats to the safety or welfare of a child