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Recording Subject Matter Expert (SME) referrals in the Social Work Information System (SWIS) 003-20111006

For Services Australia social workers only.

This document outlines the different categories and fields used by Services Australia social workers to record SME referrals in the SWIS.

Recording SME referrals in the SWIS

Item	Description
1	Recording the referral + Read more ... Customer Status: field choose the applicable option: Job Seeker Carer Parent Not on Payment Student Other Referral Source: field choose as applicable. Referral issues: field choose 'SME (Subject Matter Expert)' from drop down menu, choose applicable option: Crisis payment CSS exemption Other VWPR YAL 18+ UTLAH YAL under 18 UTLAH Choose up to 2 other options depending on the customer circumstance.
2	Recording the contacts - Contact 1 + Read more ... At least 2 contacts are recorded for every SME referral. Contact 1 Contact type: field, choose 'File paper assessment'. Entitlement Decision: field, choose 'Delegation Review'. Choose from drop down menu applicable option: Crisis Payment - Original Decision Affirmed Crisis Payment - Original Decision Set Aside Child Support - Original Decision Affirmed Child Support - Original Decision Set Aside UTLAH - Original Decision Affirmed UTLAH - Original Decision Set Aside The following must not be selected for a SME referral: UTLAH Cancelled 18+ UTLAH Cancelled Under 18 UTLAH Continued 18 + UTLAH Continued Under 18 Child Support Exemption Cancelled Child Support Exemption Continued VWPR Affirm VWPR Revoke VWPR Vary Social work intervention: field choose 'Eligibility assessment undertaken' (and up to 2 other actions). Outcome of intervention: field choose 'Assessment completed' (and one additional action). Is report required? Choose 'YES'. All SME referrals must have a SWIS report completed. The generic report presents in a format that does not suit all report types. When using the generic report, choose from the radio buttons: Recommended Not Recommended No recommendation required Continuation recommended Cancellation recommended
3	Recording the contacts - Contact 2 + Read more ... Contact type: field, choose as applicable: Phone interview Customer unable to be contacted Entitlement decision: leave blank Social work intervention: field choose ‘Advice - DHS Services’. If referring to ARO choose 'Referral out Other DHS Service’. Outcome of intervention: field choose ‘Provision of information’. Additional contacts: record any additional contacts that may have been completed by the SME in the course of the SME referral. This may include: Case discussion Correspondence Third party interview