Unrealisable assets under the Assets Test hardship provisions 108-04120050

Before inviting a claim under assets hardship provisions, the case should be discussed with a Complex Assessment Officer (CAO).

Forms

Claim for consideration under hardship form (SA233)

Office Locator

Office Locator

• In Office Locator Office/Town field enter: CAO then Select ‘Search Office / Town
• From the Office Results List select: CAO National Virtual Queue
• Within the Office information Main Details & Teams select: Assets Hardship Team
• Use the Contacts list and search for the CAO in Microsoft Teams, to check for their availability
• If a CAO is available, contact to discuss the customer's circumstances