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Manual rates of payment 108-08180000

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This document outlines information for Service Officers when making a manual rate of payment to a customer.

Recording a manual payment

A manual rate of payment is occasionally input into a customer's record.

This can be due to (but not restricted to):

  • one off payments where the customer is not the recipient of any allowance or benefit
  • system deficiencies or errors

There are 3 ways of manual coding (on the NSS system, ABSTUDY system and on other systems) which use different screens to make manual adjustments to a customer's rate of payment.

Contents

NSS system coding for manual rate of payment

Non NSS systems coding for manual rate of payment

ABSTUDY system coding for manual rate of payment

Treatment of a partnered person as single under Section 24 new determinations