Booking an interpreter for an appointment 106-03050060
Expand allThis document outlines how to book an interpreter for a future appointment for customers who have limited English proficiency.
Interpreter services overview
For help with how to offer and work with interpreters, see Guidelines for using interpreters.
For customers who:
- require an immediate telephone interpreter, see Contacting a telephone interpreter (Interpreter Connect)
- require an Indigenous language interpreter, see Accessing an Indigenous interpreter
- are deaf or hard of hearing and require an:
- immediate interpreter, explore their nominee arrangement, or see Using the National Relay Service (NRS)
- interpreter for a future appointment, see Interpreter Services for customers who are deaf or hard of hearing
Booked interpreters
An interpreter can be arranged ahead of time for an appointment. Depending on the circumstances, this may include phone or on site interpreters.
The Resources page contains links to Language and Office codes, guides, forms, mySupport, Services Australia and external websites.
Related links
Contacting an on-demand telephone interpreter (Interpreter Connect)
Guidelines for using interpreters
Written material in other languages
Booking appointments in the Centrelink Appointment System
Identifying if a customer who is a migrant, refugee or visitor is eligible for financial assistance
Providing services to customers with disabilities
Interpreter Services for customers who are deaf or hard of hearing
Accessing an Indigenous interpreter
Using the National Relay Service (NRS)
Sensitive Information Indicators in CDMS