Legacy Proof of Identity (POI) tiered model A to Z documents 106-07080001

Letter

Document title

A

See also:

B C D E F G H I K L M N O P R S T U V W

Aboriginal and Torres Strait Islander/Indigenous Organisation - Reference (AO). See POI documents - R, Reference from Aboriginal and Torres Strait Islander /Indigenous Organisation (AO)

Aircraft Licence. See POI documents - O, Other Licences (OL)

Australian Birth Certificate (BC)

Australian Citizenship Certificate (AC)

Australian Defence Force (ADF) Identity Card (DF)

Australian Divorce Papers (DV)

Australian Driver Licence for Motor Vehicle (DL)

Australian Marriage Certificate (MC)

Australian Passport - Valid (AP)

Australian Secondary/tertiary student ID card (EI)

Australian State and Territory Government issued Proof of age card (PA)

Australian Visa (VI)

Automatic Teller Machine (ATM). See POI documents - B, Bank Card/Credit Card (BA)

Document code:

(AC) Australian Citizenship Certificate

(AP) Australian Passport - Valid

(AO) Reference from Aboriginal and Torres Strait Islander/Indigenous Organisation - See POI documents - R, Reference from Aboriginal and Torres Strait Islander /Indigenous Organisation (AO)

(DF) Australian Defence Force (ADF) Identity Card

(DL) Australian Driver Licence for Motor Vehicle

(EI) Australian Secondary/tertiary student ID card

(PA) Australian State and Territory Government issued Proof of age card

Description

Coding

Document examples

Australian Birth Certificate, in customer’s current or former name.

• BCs from Papua New Guinea before 16 September 1975 are acceptable
• BC from Cocos/Keeling Island post 1977
• BC from Christmas Island post 1993
• See the Resources page for links to the Australian State and Territory Registries of Births, Deaths and Marriages
• Note: a Request for Verification returned from the Registry of Births, Deaths and Marriages (BDM) should be coded as a Birth Certificate

• Document Type: field
• Australian Birth Certificate (BC)
• Registration/Serial Number: field
• Record the birth registration or entry number (do not confuse this with the serial, application or certificate number) and the four digit year of registration. If year of registration doesn't appear use year of birth, i.e. 123/1974
• If the year of registration appears within the registration number it should be coded as yyyy, i.e. 123/74 should be coded as 123/1974
• If the registration or entry number doesn't appear, code the place of registration and serial, application or certificate number and year of birth, e.g. Perth 123/01/1921x
• If the serial number shows a letter at the end, e.g. N or C (which indicates a change of name), the coding of this letter is optional. However, where the certificate has details recorded on both sides, staff must ensure that other names listed are coded on the Customer Person Details (CPD) screen, see Aliases and other names (legal, preferred, sex and gender diverse customers, cultural considerations, etc.). Additional information regarding change of name can be found in the Resources page, in particular FAQs
• Issued/Expiry Date: field
• Issue date
• If no issue date, code date of birth
• State Issued: field
• State or Territory of Registry
• External Territories (EXT) is used for Australian External Territories - Papua New Guinea (pre September 1975 only), Cocos/Keeling Island (post 1977) and Christmas Island (post 1993)
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Birth record issued by hospital
• Confirmation of Aboriginality or Torres Strait Islander Descent
• Abridged Adoption
• Maternity Allowance
• Acknowledgement letter from Births, Deaths and Marriages (BDM)
• Notification of birth registration from Births, Deaths and Marriages (BDM)
• Certificates issued by organisations other than (BDM)
• Certificate of Registration of birth of a child
• Pre Adoption Birth Certificate issued under Adoption of Children Act
• Overseas Birth Certificates. See POI documents - O, Other overseas Documents (OD)
• Birth Certificate - Norfolk Island
• Birth Certificate – Cocos/Keeling Island pre 1977
• Birth Certificate – Christmas Island pre 1993

Accepted

• Birth Certificates - Australian Capital Territory (ACT)
• Birth Certificates - New South Wales (NSW)
• Birth Certificates - Northern Territory (NT)
• Birth Certificate - Queensland (QLD)
• Birth Certificate - South Australia (SA)
• Certified Copy of Registration of Birth - SA
• Extract - SA
• Extract on Search - Tasmania (TAS)
• Extract From Record - TAS
• Birth Certificates - Victoria (VIC)
• Birth Certificates - Western Australia (WA)
• Extract From Birth Entry - WA
• Record of Registry of Birth - WA
• Letter from Aboriginal Affairs - Indigenous Australian
• Aboriginals Preservation Act - Indigenous Australian
• Birth Certificate - Christmas Island (post 1993)
• Birth Certificate - Cocos/Keeling Islands (post 1977)
• Birth Certificate – Papua New Guinea (pre-September 1975 only)

Description

Coding

Document examples

Australian Citizenship or Citizenship by Descent Certificate in claimant's current or former name, or verification directly from the Department of Home Affairs via the Immigration Enquiry (RSIMME) screen or Residence Verification script.

• Many children of new citizens are included on the reverse of the parent's certificate. If applicable, Service Officers should use the parent's Serial/Registration number for each child
• Citizenship information populated on the Legal Residence Details (RSLEG) screen by the Department of Home Affairs datalink can be coded as 'AC', if it will not result in a points value (i.e. only for Commencement of Identity)

• Document Type: field
• Australian Citizenship Certificate (AC)
• Registration/Serial Number: field
• Register number, generally at bottom of front page, or Certificate number, on top of back page. If no number, code place of issue
• For 'by descent' Certificates code, extract from Register of Births number, e.g. 10, number in Register e.g. 999 and place of Register e.g. London, i.e. 10/999 - London
• If confirmed by Department of Home Affairs code DIAC confirmed'
• Issued/Expiry Date: field
• The date of grant of the certificate or other date advised by the Department of Home Affairs (for Department of Home Affairs confirmed customers). Where the certificate has a grant date and an oath date, record the earliest date
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not accepted

• Information from the Department of Home Affairs if Proof of Arrival has already been received, i.e. Australian Visa (VI)
• Australian Citizenship Extract
• Local Council Certificates
• Local Member of Parliament Certificates
• Certificate of Resident Status

Accepted

• Australian Citizenship Certificates
• Australian Citizenship Record Extract
• Certificate of Naturalisation of an Australian Citizen
• Citizenship by Descent
• Evidence of Australian Citizenship
• Evidentiary Certificate - Commonwealth
• Extract from Register of Citizenship by Descent
• Declaratory Certificates of Citizenship
• Declaration of Acquisition of British Nationality
• Christmas Island

Description

Coding

Document examples

Australian Defence Force (ADF) Identity Card

• ADF cards are issued to full time and reserve members of the ADF
• Family Identity Cards are issued to partner, spouse or children over 16
• Some cards will have a strip 'Under 18' if the holder was under 18 when the card was issued
• This strip will not be printed if the holder is over 18 when the card was issued. Its presence or absence does not matter for Centrelink POI purposes

• Document Type: field
• Australian Defence Force (ADF) Identity Card (DF)
• Registration/Serial Number: field
• Yes
• Issued/Expiry Date: field
• Expiry date (if one appears on the card). Note: if the card has an expiry date and this date has passed, the card is not acceptable
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not Accepted

• White and Red cards - VIP, Visitor
• these do not have names or photos on them
• White and Green cards - PI (Positively identified) day pass
• these do not have names or photos on them
• Red series - Superseded
• were issued to family members
• Yellow series - Contractors, industry partners
• Green series - Foreign military serving with ADF
• Blue series - Public servants working on bases

Note: these, and some other cards that may be seen, do not have the words 'Australian Defence Force Identity Card' on them. If the card has 'Australian Defence Force Identity Card' on the front or back it would be 'Accepted' POI for Centrelink purposes.

Accepted

• Current member
• Australian Defence Force (ADF) Identity Cards - Royal Australian Navy, Australian Army, Royal Australian Air Force
• Purple series: Current member - Royal Australian Navy, Australian Army, Royal Australian Air Force
• Orange series - Trainees
• Family member
• Dependant Identity Cards - Royal Australian Navy, Australian Army, Royal Australian Air Force
• Red series: Base Access Only - Family
• Mauve series: National Family ID - Army, Navy, Air Force
• Retired member
• Retired Member Identity Cards - Royal Australian Navy, Australian Army, Royal Australian Air Force
• Grey series: Retired member - Royal Australian Navy, Australian Army, Royal Australian Air Force

Description

Coding

Document examples

Australian Divorce papers (Dissolution of Marriage, Divorce Order, Decree Absolute or Decree Nisi) in claimant's current/former name.

• Document Type: field
• Australian Divorce Papers (DV)
• Registration/Serial Number: field
• Court (type and place if available) issued and year document finalised, e.g. Sydney Family Court 2005
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• Australian Divorce Papers

Description

Coding

Document examples

Current Australian State or Territory issued Driver Licence, Learners Permit or Provisional Licence showing signature and/or photo and same name.

• See the Resources page for links to the Australian State and Territory Motor Vehicle Licensing Authorities
• Note: the Western Australian Extraordinary photographic Licence card is accepted

• Document Type: field
• Driver Licence (DL)
• Registration/Serial Number: field
• Licence number
• Issued/Expiry Date: field
• Expiry date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Note: digital driver licences are acceptable for Identity confirmation, linkage and authentication purposes. See Identity Confirmation for more information on digital driver licence security measures and features.

Not accepted

• Temporary Driver Licence - South Australia (SA)

Accepted

• Driver Licence - Australian Capital Territory (ACT)
• Driver Licence - New South Wales (NSW)
• Driver Licence - Northern Territory (NT)
• Driver Licence - Queensland (QLD)
• Driver Licence - South Australia (SA)
• Driver Licence - Tasmania (TAS)
• Driver Licence - Victoria (VIC)
• Driver Licence - Western Australia (WA)
• Extraordinary Licence - Western Australia (WA)

Description

Coding

Document examples

Australian Marriage Certificate or Extract issued by State or Territory Government agency (Births, Deaths and Marriages (BDM)) or issued pre 1963 following a ceremony at a Registry Office.

• The ceremonial certificate issued by the celebrant is no longer acceptable by Government Departments, e.g. Services Australia, Department of Foreign Affairs and Trade (DFAT) and the Department of Home Affairs
• See the Resources page for links to the Australian State and Territory Registries of Births, Deaths and Marriages

• Document Type: field
• Australian Marriage Certificate (MC)
• Registration/Serial Number: field
• Registration number
• For Pre 1963 Registry Office certificates use Certificate number
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Church or celebrant issued certificates and licences
• Those with the Australian Coat of Arms and Commonwealth of Australia

Note: these Marriage Certificates are not acceptable as they were signed by a Minister of religion.

Accepted

• Marriage Certificate - ACT
• Marriage Certificate - NSW

Note: these Marriage Certificates are acceptable as they were signed by the registrar.

• Marriage Certificate - NSW Extract
• Marriage Certificate - VIC
• Certificates of Marriage - BDM
• Marriage Extract

Description

Coding

Document examples

Valid Australian passport in claimant's current/former name.

• Document Type: field
• Australian Passport - Valid (AP)
• Registration/Serial Number: field
• Passport Number (e.g. A9999999). Where A = D,E,F,K,L,J,M,N,PA,X
• Issued/Expiry Date: field
• The expiry date must be coded
• Note: the issue date is not to be coded
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not accepted

• Expired passport greater than 3 years past expiry date
• Pacific - Australia Card

Accepted

• Australian Passport
• Diplomatic Passport
• Emergency Passport
• Official Passport

Description

Coding

Document examples

Current Student Identification card issued in claimant's name.

• Cards include Schools, TAFE, University and Victorian student concession cards and the 'school side' of the TransPerth Smartrider card
• Note: an expired card can be used if the student is currently enrolled in the same educational institute

• Document Type: field
• Student Identification Card (EI)
• Registration/Serial Number: field
• Issuing body and year if on card, if not, use year card was provided to Centrelink
• e.g. Bondi 1999; Woodvale Snr High05
• Issued/Expiry Date: field
• Expiry date of card or (if no expiry date) end date of studies
• For documents which have a month/year expiry date (e.g. 11/05), record as the last date of the month in the format above
• For documents with no expiry date if the customer is a continuing student, record 31/12 of the year the customer provided the document
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• College ID Card
• Victorian - Student Concession Card
• Student ID on Perth Smartrider Card
• SA Student ID

Description

Coding

Document examples

Current Proof of Age Card or Government issued photo identity card, issued in claimant's name with photo and/or signature.

Note: in some states/territories the government issued POA card has a different title.

• Prison Release Certificates with a photo and/or signature. Note: certificates that do not meet these criteria can only be used towards POI exemptions. No point value is awarded if the release/discharge certificate does not have a photo and/or signature

• Document Type: field
• Proof of Age Card (PA)
• Registration/Serial Number: field
• Use customer number from the card. If customer number not available, use card number. If no number appears, code 'POA card'
• Issued/Expiry Date: field
• If no specified issue date, then issue date will be the most recent date on card (generally date of birth)
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Private company issued card. e.g. 'Keypass'
• ACT Jail Card
• Taxi Users' Subsidy Scheme
• Key Pass
• Travel Pass
• Companion Card
• Blind Card
• Army Identification - see Australian Defence Force identity card

Accepted

• Proof of Age Card - Australian Capital Territory (ACT)
• NSW Photo Card - New South Wales (NSW)
• Evidence of Age Card - Northern Territory (NT)
• Photo Identification Card or Proof of Age card pre April 2019 - Queensland (QLD)
• Proof of Age Card - South Australia (SA)
• Personal Information Card - Tasmania (TAS)
• Proof of Age Card - Victoria (VIC)
• Proof of Age Card - Western Australia (WA)
• Prison Release Certificates with photo and/or signature

Description

Coding

Document examples

Valid Australian Visa (VI) held by the customer. May have been used for entry into Australia, or issued since their arrival.

• VI may be coded in conjunction with a Certificate of Identity (CI) but not with a Document of Identity - Department of Foreign Affairs and Trade (DFAT) (DI)
• Details provided via the Residence Verification script and visa information populated on the Legal Residence Details (RSLEG) screen by the Department of Home Affairs datalink can be coded as VI, if it will not result in a points value (i.e. Only for Commencement of Identity (COI)). See Chapter 9 of the Guide to Social Security Law for more detail on reading Visas

• Document Type: field
• Australian Visa (VI)
• Registration/Serial Number: field
• Visa number generally starts with a letter, e.g. V999<1234567X. Code as 9991234567X
• If a (wet) stamped visa is provided, record arrival location, e.g. Sydney, Fremantle
• If confirmed by the Department of Home Affairs (Channel type is IMM on RSLEG or Immigration Enquiry (RSIMME) screen) - record visa number if available or record 'DIAC Confirmed'
• If confirmed by Centrelink International Services (CIS), record number advised in DOC. For further information, see Commencement of Identity
• Issued/Expiry Date: field
• Issue date. The date granted is in text in the middle of the visa
• State Issued: field
• National
• Country Issued: field
• Australia, even when issued Overseas
• Arrival Date: field
• Use date of grant from visa, date stamp in Passport or date check done by CIS or the Department of Home Affairs

Not accepted

• Letter from the Department of Home Affairs advising grant of visa
• Expired visas
• Visa information populated on RSLEG and RSIMME screens by the Department of Home Affairs datalink
• Information from the Department of Home Affairs if Proof of Arrival has already been received, e.g. Australian Citizenship Certificate
• Details provided via the Residence Verification script
• Pacific - Australia Card

Accepted

• Letter Of Authority for Travel to Australia
• Visas

Letter

Document title

B

See also: A C D E F G H I K L M N O P R S T U V W

Bank Account cards

Bank Statement or Passbook (BS)

Birth Card (BC). See POI documents - A , Australian Birth Certificate (BC)

Birth Certificate (child's) (CC)

Birth Certificate (Foreign Country). See POI documents - O, Other Overseas Documents (OD)

Birth Extract. See POI documents - A, Australian Birth Certificate (BC)

Blue Card (Queensland), or

Boat Licence, See POI documents - O, Other Licences (OL)

Document code:

(BA) Bank Account Card

(BC) Australian Birth Certificate

(BS) Bank Statement or Passbook

Description

Coding

Document examples

Current bank/credit union/building society issued credit, debit or ATM card with signature and claimant's name.

• Document Type: field
• Bank Card/Credit Card/Debit Card (BA). Note: if a Bank Account Card (BA) and Bank Statement and/or Passbook (BS) are coded, the documents cannot be from the same financial institution
• Registration/Serial Number: field
• All digits on the front of the card, except the expiry date
• Issued/Expiry Date: field
• Optional
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not accepted

• Credit card or debit card from a commercial provider, e.g. American Express, Virgin, GE etc
• Cards without a customer's name
• If provided in person, cards without a customer's signature
• Store issued cards
• Overseas issued cards

Accepted

• Bank cards

Description

Coding

Document examples

Mail or counter issued statement for current savings, cheque or loan account in the claimant's name, with the same address as the claim, not more than 12 months old. Financial institution details must be included.

• A debit card statement is acceptable, as it is generally tied to a savings account
• Current Passbook in claimant's name
• Note: passbooks or statements for bank accounts that are held in trust can only be accepted for the principal account holder not for the person for whom it is held in trust. Even if their name is also on the passbook or statement

• Document Type: field
• Bank Statement or Passbook (BS). Note: if a Bank Account Card (BA) and Bank Statement/Passbook (BS) is coded, the documents cannot be from the same financial institution
• Registration/Serial Number: field
• Bank State Branch (BSB) and Account number (e.g. 732814-529999)
• If the statement is for a debit card (such as a Visa debit card or a Master Card debit card), and it does not show a BSB code or branch detail, then use a suitable BSB code such as the customer's payment destination or use these arbitrary BSB codes for the major banks:
  - ANZ bank - 012011
  - Commonwealth bank - 76206
  - NAB - 082996
  - Westpac - 032898
• To code the account number for a debit card, truncate the account number at the ninth digit
• Issued/Expiry Date: field
• Optional
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not accepted

• ATM receipts
• Letters from a bank: image
• Credit Card Statements, see POI documents - F Financial Papers (FP)
• Internet or overseas statements
• Transaction records

Description

Coding

Document examples

Australian Birth Certificate for a child showing claimant's name as a parent or guardian.

• Document Type: field
• Child's Birth Certificate (CC)
• Registration/Serial Number: field
• Record the birth registration or entry number (do not confuse this with the serial, application or certificate number) and the four digit year of registration. If year of registration doesn't appear use year of birth, i.e. 123/1974
• If the year of registration appears within the registration number it should be coded as yyyy, i.e. 123/74 should be coded as 123/1974
• If the registration or entry number doesn't appear, code the place of registration and serial, application or certificate number and year of birth, e.g. Perth 123/01/1921x
• If the serial number shows a letter at the end, e.g. N or C (which indicates a change of name), the coding of this letter is optional. However, where the certificate has details recorded on both sides, staff must ensure that other names listed are coded on the Customer Person Details (CPD) screen, see Aliases and other names (legal, preferred, sex and gender diverse customers, cultural considerations, etc.). Additional information regarding change of name can be found on the Resources page in particular FAQs
• Issued/Expiry Date: field
• Issue date. Note: the issue date for Birth Cards appears on the back
• If no issue date, code Date of Birth
• State Issued: field
• State or Territory of Registry
• External Territories (EXT) is used for Papua New Guinea (PNG), Norfolk Island etc
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Siblings Birth Certificate
• Birth extracts
• Birth cards

Letter

Document title

C

See also:

A B D E F G H I K L M N O P R S T U V W

Certificate of identity (CI)

Certificate of Service - Defence. See POI documents - D, Defence Discharge Papers (DD)

Certificate - Registration from a Professional Board. See POI documents - R, Registration Certificate from a Professional Board (RC)

Certificate Trade. See POI documents - T, Trade Certificate (TC)

Change of Name certificate

Child's Birth Certificate. See POI documents - B, Birth Certificates (Child's) (CC)

Child's record (FA)

Citizenship Certificate - Australian. See POI documents - A, Australian Citizenship Certificate (CC)

Credit Card. See POI documents - B, Bank Account Card (BA)

Credit Card Statement. See POI documents - F, Financial Papers (FP)

Crowd Controller Licence. See POI documents - S, Security Licence

Document codes:

(CC) Birth Certificate - (Child's). See POI documents - B, Birth Certificates (CC)

(CI) Certificate of Identity

(NC) Change of Name certificate

Description

Coding

Document examples

Certificate of Identity (CI) issued to Non-Australian citizens, who are coming to Australia and unable to obtain a passport from the country of which the person claims to be a national or because they are stateless. The document is acceptable for anyone listed on the certificate.

Note: CI can be coded with an Australian Visa (VI).

• Document Type: field
• Certificate of Identity (CI)
• Registration/Serial Number: field
• Serial number on document
• Issued/Expiry Date: field
• Issue date
• For a Document for Travel to Australia, code the date of arrival (entry stamp)
• State Issued: field
• National
• Country Issued: field
• Australia
• Arrival Date: field
• Yes

Accepted

• Certificate Of Registration of Alien
• Certificate of Identity
• Entry Permit
• Document for Travel to Australia
• Titre De Voyage (UN Travel Document)

Description

Coding

Document examples

Legal Change of Name certificate issued by Australian State/Territory/External Territory Births, Deaths and Marriages (BDM) or Deed Poll certificate.

• Ensure the Customer Person Details (CPD) screen is updated
• For more on change of name see the FAQs on the Resources page

• Document Type: field
• Name Change (NC)
• Registration/Serial Number: field
• Registration number
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Note: name change by deed poll ceased from mid-1986.

Accepted

• Change of Name Certificate
• NSW Change of Name Certificate
• Deed Poll Certificate Name Change Document
• Victorian Deed Poll Certificate

Description

Coding

Document examples

Previous Families record for the customer as a child. This can only be used if the information is available and the customer is having difficulty providing sufficient identity documents

• Document Type: field
• Child's Record (FA)
• Registration/Serial Number: field
• Customer Reference Number (CRN) of customer (not parent)
• Issued/Expiry Date: field
• Optional
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not applicable.

Letter

Document title

D

See also:

A B C E F G H I K L M N O P R S T U V W

Deed Poll Certificate. See POI documents - C, Change of name (NC)

Defence discharge papers (DD) Certificate of identity (CI)

Defence Force Identity Card, See POI documents - A, Australian Defence Force (ADF) Identity Card (DF)

Department of Home Affairs - Australian Visa. See POI documents - A, Australian Visa (VI)

Divorce Papers (DV). See POI documents - A, Australian Divorce Papers

Driver Licence - Australia. See POI documents - A, Australian Driver Licence - Motor Vehicle

Driver Licence - Foreign Country. See POI documents - O, Other Overseas Documents (OD)

Document of identity (DFAT) (DI)

Document translation. See Translation of documents

Document code:

(DD) Defence Discharge Papers

(DI) Document of Identity (Department of Foreign Affairs and Trade (DFAT))

(DV) Australian Divorce Papers. See POI documents - A, Australian Divorce Papers

Description

Coding

Document examples

Australian Armed Services Discharge and Certificate of Service papers, in claimant's name/former name. Where a document requires it, the claimant must have signed the document/s.

• Document Type: field
• Defence Discharge Papers (DD)
• Registration/Serial Number: field
• Branch of Service and Service Number (e.g. NAVY - 111111111)
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not accepted

• Army Identification
• Discharge Letter

Accepted

• Defence Discharge Papers

Description

Coding

Document examples

Document of Identity issued by Department of Foreign Affairs and Trade (DFAT) to Australian Citizens or a person who possess the nationality of a Commonwealth Country, for travel purposes. It is acceptable for anyone listed on the document.

• A Document of Identity cannot be coded with an Australian Visa (VI)

Document Type: field

• Document of Identity (Department of Foreign Affairs and Trade (DFAT)) (DI)

• Registration/Serial Number: field
• Serial number on document
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• National
• Country Issued: field
• Australia, even if issued outside of Australia
• Arrival Date: field
• Not applicable

Accepted

• Documents of Identity

Letters

Document title

E

See also:

A B C D F G H I K L M N O P R S T U V W

Educational Certificates (EC)

Educational Certificates (Foreign country). See POI documents - O, Other Overseas Documents (OD)

Educational Reports or References (EF)

Educational Reports or References (Foreign country). See POI documents - O, Other Overseas Documents (OD)

Electoral Enrolment (EA)

Electricity Account (paid). See POI documents - U, Utility Account (UA)

English Translation. See Translation of documents

Employment Separation Certificate (ESC). See POI documents - W, Work Reference (WR)

Extract Birth Certificate. See POI documents - A, Australian Birth Certificate

Document code:

(EA) Electoral Enrolment

(EC) Educational Certificates

(EF) Educational Reports or References

(EI) Student Identification Card - see POI documents - A, Australian secondary/tertiary student identification

Description

Coding

Document examples

Up to 3 Educational Qualification Certificates registered with the relevant state/territory educational authority in claimant's current/former name are acceptable, e.g. Leaving, Curriculum Council, Higher School Certificate, Diploma, Certificate I - IV etc.

• Document Type: field
• Educational Certificates (EC)
• Registration/Serial Number: field
• Institution or issuing organisation name, qualification and year study ended. e.g. NSW TAFE Cert IV-98, G'boroughHighVCE-00
• Multiple documents must have different Registration/Serial Number field descriptions
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Extract of Traineeship Training Contract - see POI documents - W, Work reference
• Merit/interim awards
• Internal school issued certificates
• Overseas Educational Certificates

Accepted

• New South Wales (NSW) Technical and Further Education (TAFE) Certificate
• Vocational Education, Training and Employment Commission (VETEC) Certificate
• Western Australia (WA) School Certificates
• Industrial Training Commission of Victoria Certificate
• South Australia (SA) Certificate of Education

Description

Coding

Document examples

Up to three educational reports, references, proof of enrolment letters or notices in claimant's current/former name are acceptable. Note: a printed online copy is acceptable.

• This may include merit or interim awards. e.g. School, TAFE, University, Registered Training Organisations

• Document Type: field
• Educational Reports or References (EF)
• Registration/Serial Number: field
• Institution name - semester (where specified on document) & year, e.g. Sydney High Sem1/99, Monash University - 2001
• Multiple documents must have different Registration/Serial Number field descriptions
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Extract of Traineeship Training Contract - see POI documents - W, Work reference
• Overseas Educational Reports or References

Accepted

• Completed Schooling
• Results from School
• Merit Certificate
• Year 12 - Statement of Results
• Western Australia (WA) School Reports
• Army Cadet - Certificate of Attainment
• Army Cadet - Certificate of Training

Description

Coding

Document examples

Electoral enrolment card or letter, issued in the same name and address as claim.

• Document Type: field
• Electoral Enrolment (EA)
• Registration/Serial Number: field
• Federal Electorate name
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• Electoral Roll Letter
• Failure to Vote Letter

Letters

Document title

F

See also:

A B C D E G H I K L M N O P R S T U V W

Families Record. See POI documents - C, Child's Record (FA)

Financial Papers (FP)

Firearm Licence. See POI documents - S, Shooter or Firearm Licence (SL)

Foreign Country Passport (current). See POI documents - O, Overseas Passport - Current (OP)

Forklift Licence. See POI documents - O, Other Licences (OL)

Document code:

(FA) Child's Record. See POI documents - C, Child's Record (FA)

(FP) Financial Papers

Description

Coding

Document examples

Up to 3 financial papers or documents such as Superannuation and Credit Card Statements, Term Deposits and Share Certificates and Statements issued in claimant's name.

• Document Type: field
• Financial Papers (FP)
• Registration/Serial Number: field
• Any serial or registration number and (if room) name of issuing organisation
• Multiple documents must have different Registration/Serial Number field descriptions
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Not accepted

• Hire purchase agreement
• Lease agreement

Accepted

• Credit Card Statement
• Share Certificate
• Share Portfolio
• Documents relating to prison 'bank or cash accounts'

Letters

Document title

G

See also:

A B C D E F H I K L M N O P R S T U V W

Gas Account (paid). See POI documents - U, Utility Account (UA)

Group Certificate. See POI documents - P, PAYG Payment Summary

Document code:

(GC) PAYG Payment Summary (Group Certificate). See POI documents - P, PAYG Payment Summary

Letters

Document title

H

See also:

A B C D E F G I K L M N O P R S T U V W

Health Insurance Card (HC)

Description

Coding

Document examples

Current private health insurance card showing the claimant's name.

• Document Type: field
• Health Insurance Card (HC)
• Registration/Serial Number: field
• Company name and membership number
• Issued/Expiry Date: field
• Optional
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Accepted

• Health Insurance Card

Letters

Document title

I

See also:

A B C D E F G H K L M N O P R S T U V W

Identity Certificate. See POI documents - C, Certificate of Identity (CI)

Identity Document. See POI documents - D, Document of Identity (Department of Foreign Affairs and Trade (DFAT)) (DI)

Indigenous/Aboriginal and Torres Strait Islander TSI Organisation - Reference. See POI documents - R, Reference from Aboriginal and Torres Strait Islander /Indigenous Organisation (AO)

ImmiCard (IM)

Insurance Renewal (IR)

Document code:

(IM) ImmiCard

(IR) Insurance Renewal

Description

Coding

Document examples

There are 2 types of ImmiCards:

• The Australian Evidence of Immigration Status (EIS) ImmiCard is purple/pink and issued onshore to eligible visa holders
• The Australian Migration Status (AMS) ImmiCard is green/yellow and issued to visa holders off shore

ImmiCards issued before 1 July 2017, but still accepted:

• The Permanent Resident Evidence (PRE) ImmiCard is blue/green and was available to Permanent Protection visa holders (subclass 866)
• Residence Determination ImmiCards (RDI)

• Document Type: field
• ImmiCard (IM)
• Registration/Serial Number: field
• ImmiCard number, e.g. PRE123456
• Issued/Expiry Date: field
• Not applicable
• State Issued: field
• Not applicable
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• ImmiCard

Description

Coding

Document examples

Insurance renewal in the same name and address as claim, and proof of payment.

• The insurance renewal must not be more than 12 months old

• Document Type: field
• Insurance Renewal (IR)
• Registration/Serial Number: field
• Insurance Company and account or customer number, e.g. NRMA-545682
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• Insurance Renewal
• Car Insurance Renewal
• Renewal Schedule

Letters

Document title

K

See also:

A B C D E F G H I L M N O P R S T U V W

Key Card - Bank. See POI documents - B, Bank Account Card (BA)

Letters

Document title

L

See also:

A B C D E F G H I K M N O P R S T U V W

Lease or Tenancy Agreement (LA)

Licences (Other). See POI documents - O, Other Licences (OL)

Licences (Motor Vehicles). See POI documents -A, Australian Driver's Licence for Motor Vehicle (DL)

Licences (Security/Crowd controller). See POI documents - S, Security guard/crowd control photo licence

Licences (Firearms/Shooters). See POI documents - S, Shooter or Firearm Licence (SL)

Document code:

(LA) Lease or Tenancy Agreement

Description

Coding

Document examples

Current, formal lease or tenancy agreement and agreements for residential care facilities (e.g. nursing homes and rehabilitation centres) in the same name and address as claim.

• Leases with no agent stamp, not signed or over 12 months old must be verified

• Document Type: field
• Lease or Tenancy Agreement (LA)
• Registration/Serial Number: field
• name of landlord (name only)
• agent and location (if a real estate agent) e.g. LJ Hooker Byron Bay
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• Hostel Resident Agreement (NSW)
• Lease agreements for ex-custodial/transitional accommodation

Letters

Document title

M

See also:

A B C D E F G H I K L N O P R S T U V W

Medicare Card (MD)

Marriage Certificate (Australian). See POI documents - A, Australian Marriage Certificate (MC)

Marriage Certificate (Foreign country). See POI documents - O, Other Overseas Documents (OD)

Mortgage Papers (MP)

Motor Vehicle Registration (MR)

Motor Vehicle Licence. See POI documents - A, Australian Driver's Licence for Motor Vehicle (DL)

Motoring Association Card Membership (MA)

Document code:

(MA) Motoring Association Card Membership

(MC) Australian Marriage Certificate. See POI documents - A, Australian Marriage Certificate

(MD) Medicare Card

(MP) Mortgage Papers

(MR) Motor Vehicle Registration

Description

Coding

Document examples

Current Medicare (green) card or reciprocal (blue) card showing the claimant's name.

• This also includes a digital Medicare card in the Digital Wallet using the Express Plus Medicare mobile app
• Note: clearance to code Medicare card numbers has been provided by Centrelink Security and Information Protection Branch and Medicare Australia

• Document Type: field
• Medicare Card (MD)
• Registration/Serial Number: field
• Code the 11 digit number as the complete card number. This includes the 10 digit card number and the customer's position on the card. e.g. 1234 56789 2
• 1 John Smith;
• Code: 12345678921
• Issued/Expiry Date: field
• Expiry date, show last day in month. e.g. 03/2008, code: 31/3/2008
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Medicare card number advice
• Letter from Medicare
• Medicare number from the Medicare Number Details (MND) screen

Accepted

• Medicare card

Description

Coding

Document examples

Legally drawn mortgage papers for an Australian residence in the claimant's current or former name.

• Document Type: field
• Mortgage Papers (MP)
• Registration/Serial Number: field
• Serial number or the name of the organisation who holds the mortgage
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Certificate of Title

Accepted

• RAMS
• ING Bank

Description

Coding

Document examples

Current Motor Vehicle Registration showing name and address on claim and proof of payment.

• See the Resources page for links to the Australian State and Territory Motor Vehicle Licensing Authorities

• Document Type: field
• Motor Vehicle Registration (MR)
• Registration/Serial Number: field
• Vehicle registration number, e.g. QKP723, 1AAA323 etc
• Issued/Expiry Date: field
• Issue Date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• Motor Vehicle Registration

Description

Coding

Document examples

Current membership card or documents issued in claimant's name from:

• National Roads and Motorist's Association (NRMA)
• Royal Automobile Club of Queensland (RACQ)
• Royal Automobile Club of Victoria (RACV)
• Royal Automobile Association (of South Australia) (RAA)
• Royal Automobile Club of Tasmania (RACT)
• Royal Automobile Club (of Western Australia) (RAC), or
• Automobile Association of Northern Territory (AANT)

• Document Type: field
• Motoring Association Card Membership (MA)
• Registration/Serial Number: field
• Name of Association and membership or card number
• Issued/Expiry Date: field
• Not applicable
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not applicable.

Letters

Document title

N

See also:

A B C D E F G H I K L M O P R S T U V W

Notice of Assessment - Taxation. See POI documents - T, Taxation Assessment Notice

Letters

Document title

O

See also:

A B C D E F G H I K L M N P R S T U V W

Occupational health and Safety (OH&S) Cards. See WHS Cards in Other Licences (OL)

Other Overseas Documents (OD)

Other Licences (OL)

Overseas Passport - Current (OP)

Overseas Passport - Expired. See Other Overseas Documents (OD)

Document code:

(OD) Other Overseas Documents

(OL) Other Licences

(OP) Overseas Passport - Current

Description

Coding

Document examples

Up to 3 foreign country documents, (comparable to Australian issued documents that are worth at least 20 points each) including:

• expired foreign country passports
• foreign country driver's licences
• foreign country birth, marriage and education certificates

Note: all foreign country documents in languages other than English must have both the original document and the English translation sighted.

• Document Type: field
• Other Overseas Documents (OD)
• Registration/Serial Number: field
• Serial number (if available) and description of document for each document, e.g. 12345 Birth Certificate
• Multiple documents must have different Registration/Serial Number field descriptions
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Not applicable
• Country Issued: field
• Country of document
• Arrival Date: field
• Not applicable

Accepted

• Foreign country driver's licence
• Scottish marriage certificate
• British Birth Certificate
• Malaysian Birth Certificate
• New Zealand Birth Certificate
• New Zealand Report of Birth
• Papua New Guinea Report of Birth
• Scottish Birth Certificate
• Scottish Birth Extract
• Singapore Birth Certificate
• United States of America (USA) Report of Birth
• Certificate of Birth Abroad - USA
• Document of Identity - Malta
• Christmas Island pre 1993 Birth Certificate
• Cocos/Keeling Island pre 1977 Birth Certificate

Description

Coding

Document examples

Up to 3 current Australian issued (Commonwealth, State/Territory) licence with a photo and/or signature. E.g. Boat, Forklift, Aircraft, Traffic Controllers, Workcare etc.

Note: if an address is included on the licence, it must be the same as on the claim.

• Document Type: field
• Other Licences (OL)
• Registration/Serial Number: field
• Licence type and number
• Multiple documents must have different Registration/Serial Number field descriptions
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Recreational fishing licence
• Working with Children Check cards
• Mobility Parking Scheme Cards

Accepted

• Boat Licences
• Forklift Licences
• Pilot Licence
• Work health and Safety (WHS) Cards

Description

Coding

Document examples

Overseas passport that has been used for travel to Australia. Travel can be verified through an entry stamp, visa or by using the Immigration Enquiry (RSIMME) screen to populate the Immigration Advised Movements (RSIM) screen.

Note: while the overseas passport may have expired, the Australian visa inside that passport may still be valid. A visa may have reached its 'travel to Australia' date, but still be legitimate for 'indefinite stay' and still be the legal basis of the person's entitlement to remain in Australia. As such, while the passport is expired, the visa - See POI documents - A - Australian Visa, is valid and can be used for either Commencement of Identity (COI) or points.

• Document Type: field
• Overseas Passport - Current (OP)
• Registration/Serial Number: field
• Passport Number from title page
• Issued/Expiry Date: field
• Issue date from title page
• State Issued: field
• Not applicable
• Country Issued: field
• Passport Country (not Australia)
• Arrival Date: field
• Date of most recent arrival to Australia

Not accepted

• Overseas passport, which has not been used for travel to Australia
• Expired overseas passport

Accepted

• British passport
• German passport
• Mexican passport
• Sri Lankan passport

Letters

Document title

P

See also:

A B C D E F G H I K L M N O R S T U V W

Passbook - Bank. See POI documents - B, Bank Statement or Passbook (BS)

Passport - Australian (valid). See POI documents - A, Australian Passport - Valid (AP)

Passport - Overseas (current). See POI documents - O, Overseas Passport - Current (OP)

Passport - Overseas (expired). See POI documents - O, Other Overseas Documents (OD)

PAYG Payment Summary (Group Certificate) (GC)

Pilot Licence. See POI documents - O, Other Licences (OL)

Phone Account. See POI documents - U, Utility Account (UA)

Prison Release Certificates. See POI documents - A, Australian State and Territory Government issued Proof of Age Card (PA)

Professional Board - Registration Certificate. See POI documents - R, Registration Certificate from a Professional Board (RC)

Description

Coding

Document examples

PAYG payment summary with a Tax File Number (TFN) issued by an employer.

• The payment summary must be verified and not more than 2 years old

• Document Type: field
• PAYG Payment Summary (Group Certificate) (GC)
• Registration/Serial Number: field
• PAYG certificate number or Employer Australian Business Number (ABN)
• Do not code the customers TFN
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Centrelink issued payment summary

Accepted

• PAYG Payment Summary

Letters

Document title

R

See also:

A B C D E F G H I K L M N O P S T U V W

Rates Notice (RN)

Reference from Aboriginal and Torres Strait Islander/Indigenous Organisation - (AO)

Registration Certificate from a Professional Board (RC)

Registration (Motor Vehicle). See POI documents - M, Motor Vehicle Registration (MR)

Rental/Tenancy or Lease Agreement. See POI documents - L, Lease or Tenancy Agreement (LA)

Repatriation Health Card. See POI documents - V, Veterans' Affairs Gold Card (VA)

Document code:

(RC) Registration Certificate from a Professional Board

(RN) Rates Notice

Description

Coding

Document examples

Rates notice in the same name and address as claim, and proof of payment.

• The rates notice must not be more than 12 months old
• Note: if there is doubt about the validity of the account or proof of payment is not provided on the documents, the Service Officer can verify the details with the issuing agency. Proof of payment can include direct debit, a receipt, cash register imprint or receipt number of internet or phone transaction

• Document Type: field
• Rates Notice (RN)
• Registration/Serial Number: field
• Account or customer number and (if room) name/initials of council e.g. 534573 Brisbane
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Certificate of Title

Accepted

• Rates Notice - Australian Capital Territory (ACT)
• Rates Notice - Victoria (VIC)

Description

Coding

Document examples

A reference from an Aboriginal and Torres Strait Islander /Indigenous organisation showing referee's full details and time they have known claimant.

• The reference is to be verified
• Acceptable organisations can be checked via the Registrar of Aboriginal Corporations or similar state, territory or federal Government directory. See the Resources page for a link to the Registrar of Aboriginal Corporations' website
• Proof of Identity - Verification for Aboriginal and Torres Strait Islander people (RA010) completed by a representative of an Indigenous Organisation or an Indigenous community Proof of Aboriginality

• Document Type: field
• Aboriginal and Torres Strait Islander/Indigenous Organisation - Reference form (AO)
• Registration/Serial Number: field
• Organisation name
• For Tangentyere Council card code: 'TANG' followed by the Issue number
• Issued/Expiry Date: field
• Date reference signed
• State Issued: field
• State or Territory
• Country Issued: field
• Australia (AU)
• Arrival Date: field
• Not applicable

Not accepted

• RA010 completed by someone other than a representative of an acceptable Indigenous Organisation

Accepted

• Tangentyere Council card

Description

Coding

Document examples

Registration certificate from a National, State or Territory professional board in the claimant's name or former name.

• A signature of the claimant and/or issuer must be included

• Document Type: field
• Registration Certificate from a Professional Board (RC)
• Registration/Serial Number: field
• Issuing body - Registration number
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Microsoft Certification
• Certificate of Registration of Business Name

Accepted

• Registered Nurse
• Registration Certificate from a Professional Board

Letters

Document title

S

See also:

A B C D E F G H I K L M N O P R T U V W

School/Educational Certificates (Australian). See POI documents - E, Educational Certificates (EC)

School/Educational Certificates (Foreign Country). See POI documents - O, Other Overseas Documents (OD)

School/Educational Reports or References (Australian). See POI documents - E, Educational Reports or References (EF)

School/Educational Reports or References (Foreign Country). See POI documents - O, Other Overseas Documents (OD)

Security guard/crowd control photo licence (SP)

Shares. See POI documents - F, Financial Papers (FP)

Shooter or Firearm Licence (SL)

Student identification card: see POI documents - A, Australian Secondary/tertiary student ID (EI)

Suitability for Child Related Employment Card. See POI documents - O, Other Licences (OL)

Superannuation Statements. See POI documents - F, Financial Papers (FP)

Document code:

(SL) Shooter or Firearm Licence

(SP) Security guard/crowd control photo licence

Description

Coding

Document examples

Current Security Protection Industry or Crowd Control licence, showing signature and/or photo and the same name as on the claim.

• If the address is included it must be the same as on the claim

• Document Type: field
• Security Licence (SP)
• Registration/Serial Number: field
• Licence number
• Issued/Expiry Date: field
• Expiry date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Accepted

• Agents Licence

Description

Coding

Document examples

Current firearm or shooter licence showing signature and/or photo and same name as claim.

• Some states require paper and photo licences (e.g. Western Australia)

• Document Type: field
• Shooter or Firearm Licence (SL)
• Registration/Serial Number: field
• Licence number
• Issued/Expiry Date: field
• Expiry date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Minor's or juniors permit and/or licence

Accepted

• Firearm Collector's Licence
• Firearms Act Extract of Licence

Letters

Document title

T

See also:

A B C D E F G H I K L M N O P R S U V W

Technical and Further Education (TAFE) Certificates. See POI documents - E, Educational Certificates (EC)

Taxation Assessment Notice (TX)

Tenancy or Lease Agreement. See POI documents - L, Lease or Tenancy Agreement (LA)

Term Deposits. See POI documents - F, Financial Papers (FP)

Titre De Voyage. See POI documents - C, Certificate of Identity (CI)

Trade Certificates (TC)

Traffic Controller Licence. See POI documents - O, Other Licences (OL)

Translation of documents

Document code:

(TC) Trade Certificate

(TX) Taxation Assessment Notice

Description

Coding

Document examples

Taxation Assessment Notice in the claimant's name.

• The Taxation Assessment Notice must be less than 2 years old

• Document Type: field
• Taxation Assessment Notice (TX)
• Registration/Serial Number: field
• Optional
• Note: do not code the customer's Tax File Number (TFN)
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Accepted

• Pre 2009 Taxation Notice of Assessment
• Post 2009 Taxation Notice of Assessment

Description

Coding

Document examples

Current Australian Trade Certificate in claimant's current or former name.

• A signature of the claimant and/or issuer must be included

• Document Type: field
• Trade Certificate (TC)
• Registration/Serial Number: field
• Name of issuer and registration or serial number
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Microsoft Certification

Accepted

• Certificate of Registration
• Certificate of Proficiency

Letters

Document title

U

See also:

A B C D E F G H I K L M N O P R S T V W

Utility Account (UA)

Description

Coding

Document examples

Up to three paid utility accounts e.g. Gas, Water, Electricity, Phone or Pay TV in the same name and address as claim and with proof of payment.

• The account must not be more than 12 months old
• Note: if there is doubt about the validity of the account or proof of payment is not provided on the documents, the Service Officer can verify the details with the issuing agency
• Proof of payment can include direct debit, a receipt, Centrepay deductions on the Payment Instruction Summary (PINS) screen, cash register imprint or receipt number of internet or phone transaction

• Document Type: field
• Utility Account (UA
• Registration/Serial Number: field
• Account or customer number and Utility company name or initials, e.g. 45685 VICgas
• Multiple documents must have different Registration/Serial Number field descriptions
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Notice of Emergency Services Levy Assessment

Accepted

• Gas
• Mobile
• Water

Letters

Document title

V

See also:

A B C D E F G H I K L M N O P R S T U W

Veterans' Affairs Gold Card (VA)

Visa - Australian. See POI documents - A, Australian Visa (VI)

Document code:

(VA) Veterans' Affairs card

(VI) Australian Visa. See POI documents - A, Australian Visa (VI)

Description

Coding

Document examples

Current Department of Veterans' Affairs (DVA) Card issued in the claimants name.

• Must state on card, 'Repatriation Health Card - For All Conditions'

• Document Type: field
• Veterans' Affairs Card (VA)
• Registration/Serial Number: field
• DVA file number (generally NX123456)
• Issued/Expiry Date: field
• Optional
• State Issued: field
• Optional
• Country Issued: field
• Australia
• Arrival Date: field
• Not Applicable

Accepted

• Veterans' Affairs Gold Card
• Veterans' Affairs Orange Card
• Veterans' Affairs White Card

Letters

Document title

W

See also:

A B C D E F G H I K L M N O P R S T U V

Water Account. See POI documents - U, Utility Account (UA)

Work Cover Card. See POI documents - O, Other Licences (OL)

Work health and Safety (WHS) Cards. See Other Licences (OL)

Work Reference (WR)

Working with Children Check cards. See POI documents - O, Other Licences (OL)

Document code:

(WR) Work Reference

Description

Coding

Document examples

Termination Notice, Employment Separation Certificate, report, work identification card or reference in the claimant's name.

• The work reference must be verified with the employer

• Document Type: field
• Work Reference (WR)
• Registration/Serial Number: field
• Name of employer, or
• Australian Business Number (ABN)
• Issued/Expiry Date: field
• Issue date
• State Issued: field
• Yes
• Country Issued: field
• Australia
• Arrival Date: field
• Not applicable

Not accepted

• Payslips
• New Apprentice Discount Card

Accepted

• Extract of Traineeship Training Contract