Processing a foreign pension claim 106-08010030

This document outlines the process to assist Service Officers with handling a foreign pension claim once it has been received in a service centre and for staff in International Services (CIS) to process the claim before sending overseas.

Sending foreign pension claims

Service Officers are to assist customers to claim a foreign pension if requested.

After assisting a customer to lodge a foreign pension claim, service centre staff must record the lodgement.

From December 2022, all foreign pension claims will be scanned. The Process page contains more information.

CIS are responsible for:

• processing claims from an agreement country in accordance with the Administrative Arrangements under the agreement, including completing an Agreement liaison form
• sending foreign pension claims to the relevant authority

For known information on payments from:

• Agreement countries, see the individual country file in International Social Security Agreements
• Other significant non-agreement countries, see Eligibility and coding of foreign pensions from non-agreement countries. Note: details are not available for all countries, so staff may not be able to assist a customer in all cases

The Resources page contains links to the International Services homepage and the International Program homepage. It also contains contact details for Centrelink International Services (CIS), and a copy of the Foreign Pension Claim coversheet.

Related links

International Social Security Agreements

Foreign pension coding

Agreement liaisons, NZ CICs and exchange of information

Assisting customers to claim a foreign pension